Bed was good room was clean,

Arrived at room approx 4:15 pm. Tradesman was installing new hot water system. Assured me that I would have hot water. Went and done what I had to do. Returned to room about 9:00 pm. Guess whatno hot water. I was dirty, sweaty, not happy.. In addition, the carpet was wet from where the previous hot water system was removed Also, I did not appreciate having multiple text messages through out day saying that I had to td a privacy log on and request payment details. Location was good experience was not Room needs to have bedside lights and switches..

Didn't need a key.

The shower was dirty with dirty footprints. The manhole cover was missing over the shower. Was clumps of hair on the floor of the shower. Bed was terribly uncomfortable.

Clean room with facilities to cook meals. Very quiet and no noise able to be heard from other guests coming and going. Comfortable bed.

Location Double bed was comfortable

Found syringe kit under mattress and hair and grime. Sofa and chair were filthy with 20 years of grime and stains. Cockroaches in the cupboards and running over sink. No dining chairs or table. Fridge was warm and rotted food. One toilet roll for 4 people for 4 days Wardrobe musty smell and broken shelves Loud fridge and bright lights Horrible cat screamed all night and sneaked into room Limited hot water in shower Not a safe place wouldn't recommend. No response from management when complaint was made despite multiple phone calls and emails.

the rooms were spacious and clean

we had a cat on our verandah when we arrived, which was very cute, we went out in the evening came back to our room went to bed then about 4am the cat was at our front door meowing to get in

The rooms are run down and are not good value for what we paid

Leaving to find other accommodation.

The bugs, the mould, and the stains on the furniture and walls. I wish the photos were better quality to show the filth.

Location - close to tennis courts and town centre.

Extremely basic accomodation. Bed was not comfortable, TV was tiny. Really dingy decor.

Location is convenient, and parking is ample!

Old and quite dated amenities.

quiet location

car park was not undercover

While the sheets were clean, there were no blankets and the doona looked and smelt like it hadn't been washed in 12 months. The television didn't work (I think the cable was worn) and the toilet was NOT CLEAN when we arrived! Before arrival, I realised that the property did not have a reception and therefore tried to contact them to confirm check in. After several minutes on hold I got through to an Asian call centre which was not helpful.

Had everything I wanted in the Room

The down fall was running out of Hot Water when having a Shower.

Nothing

It would be better if the circumstances of check-in had been explained on your site or the facility's. Your site said that if client is late to check in they must contact the property. However, the check in time was never mentioned. Our first discomforting indication of doom were emails asking me to check in online , a couple of days before our arrival. There was never an explanation that we would then be sent our room number and a code to get in. On arrival at 4pm the reception was closed. I had the phone number . My call to it went badly. A recorded message was played frequently about waiting in a queue. It was at least 10 mins before they offered a message service. After I conveyed my phone number there was no return call. We waited till after 4.30 pm and decided to try for other accommodation. Just after we had paid for a room elsewhere I noticed I had received a text message giving us a room number and code to enter. As soon as we entered our room at this new property I rang their number and actually spoke to an operator. I told her we would not be staying at Allogio because we deemed it a hopeless situation and needed to find other accommodation before nightfall. She advised me to cancel the booking through Booking.com which I did immediately. The result is that 1. we only stayed one night in Bathurst. The long weekend caused full booking for the next night , Friday. 2. Allogio had already charged my credit card on the 28th, the day before our stay. 3. They have refunded one night of the two. 4. I feel that we should have received a full refund because we did not fail to arrive. We were not provided with a telephone communication that dealt with heavy use of the phoneline effectively and placed us in a position where we had to make our own decision about where to stay. It certainly caused us inconvenience to drive around to places we found on the Google map to check if they had suitable accommodation for us.

Way over priced for a jail cell

Everything

Access easy; handy for centre of town; quiet

Bedside lamps would be handy; 1st sms didn’t include access code but was fixed up in seconds after I called