Pools

Staff

It was a nice stay and the staff was very helpful, especially Abdulmutleb in the front office and Mahmoud in the pool , they helped too much and all eas good

The issue of the electricity and the hot water on the toilet in the morning

The rooms were tidy and clean Comfortable beds. Several Swimming pools. Helpful staff. Excellent Restaurant management. Shaded car park inside the resort.

The sea shore is not nice The hotel location is far from the midtown Entertainment staff (animation team) almost didn’t exist, even when they started the show, the show was poor and not interesting. My children got so bored.

all thing good

the food and the aqua park l. the stuff were really so nice they tried to help us in any places. i can’t forget that I ask to change the bed sheet and they change it after 3 minutes from my request

nothing needs updating and cleaning

nothing again the food was not nice the staff was too busy thinking when I leave I will take there towels which was grey and dirty and not even nice . some off the staff was lovley but others they made me feel like I was in prison . no ubber allowed in. we was travelling with 3 disable people no help was given made then walk to the fount gate with there walking sticks for the ubber . rude rude rude I would never return

The location and the view was very good

The food wasn't as expected The room facility was not the best

staff, food, facilities

programs and shows during day and night

Near to the city

1- I was booking for half board, and as I know in any hotel the drinks for kids are free, they told me to MUST CHANGE THE BOOKING TO FULL BOARD SO I CAN GIVE MY KIDS DRINKS, this was very very bad action from them. 2- the food in "Om ali" restaurant is from the old days not FRESH and not tasted good. 3- the room has no NEW blankets we were sleeping with old blankets and old pillows from old guests 4- I asked for green tea many times at my lunch and it was if i was asking for something very critical and couldn't be done. 5- I requested someone to clean my car because it was very dusty they refused and told me to clean it in the petrol station. 6- Finally I will not come again, because they are not looking for guest happiness ALL WHAT THEY ARE LOOKING FOR IS MONEY

it was facing issues to get a cup of turkish coffee it seemed like a big deal however i paid all inclusive & the turkish coffee was for extra charge and I didn’t mind paying it and still had a hard time getting a cup of turkish coffee

Lovely hotel, excellent food, hotels in good location

Check in took 2 hours as room wasn't ready although we were at correct check in time, this ate into time when we were only there for 1 night, staff were not very welcoming you just seem like a number in comparison to other hotels locally I've stayed in

Friendly staff,

No wifi in the room, not clean, nothing in the mini fridge apart from water

Great staff, good food, lovely big swimming pools, nice beach, a friendly and not overly pushy "animation" team. The quality of the massages was very good. Stayed in a superior room which was large and very quiet, had a garden/ pool view which I was very happy with. The scuba diving team were great. This hotel is very good value for money and we really enjoyed our stay!!

This hotel is certainly very good value for money but there are one or two things that could be better. The pools need a lot more umbrellas. The hotel was half full and all of the umbrellas were taken round the pool every day. No umbrellas around the adult pools at all, so no shade there. I am very glad the "red flag" system is in place as the sales people (spa, fish pedicure, camel rides ...) are very persistent particularly the spa sales team who barely leave you alone and additionally hassle you every time you use the bathroom in the spa (the only toilet near the pool) I went to the spa twice and each time I booked and paid for a 90 minute massage and both times I was only given a 60 minute massage. It seems there is poor communication between the spa sales people and the masseurs. They gave me a free 60 minute massage the following day each time to correct the mistake but I didn't actually want to be in the spa four times!!

The scenery of the hotel, the beautiful grounds, and the staff (minus reception).

The reception staff and the food.

The only thing I liked was the bed!! Other than this nothing.

I hope someone from the hotel management reads this! The hotel’s restaurant is a disaster! The food looks good from the outside, however the quality and cleanliness of the food is so bad that i got food poisoning 3 times and it was not only me, 2 Polish friends who were staying at the same time had the same issue! They water the plants and green areas at night with sewage water! Imagine walking at night and literally smelling all the unbearable smell of that water!! Last and not the least, but the most important point is related to the animation team. I would say there was only 1 decent person “Clay” the Brazilian lady, who was very good and dealt with the guests in a good way. Regarding the Egyptian male animators, and it makes me feel sad to say what I am gonna say since I am Egyptian, the male animators (without saying names) are literally sexual harassers!! I had 2 Polish friends with me, and one of those animators asked for her instagram and starting texting her inappropriate messages and photos of his intimate parts!!! She didn’t want to escalate the matter, however I wanted her to do so but she didn’t want any trouble! This ended by blocking that person who somehow got her whatsapp number and started texting her saying he is sorry about his behavior!! The staff in general is not that well representable to Egypt and Egyptian hospitality! I heard so many cursing between the staff members assuming no one would understand! I would be very happy to connect with any of the management team to discuss in specific details all the above points, with evidences supported!