The people, services, bedroom size, breakfast.

NA

amazing facilities overall, great breakfast.

communication was very difficult before our stay. I kept getting automated responses to my messages while I was requesting for change of dates for about 5 days. contacted booking support in the end and they also claimed they were unreachable. I understand this was during Easter time where service is limited, however I would expect from a 5 star hotel to offer more timely communications and be reachable at any given point. we were offered a free transfer to the airport as an apology.

Clean, comfortable beds, excellent customer service. Beautifully restored Colonial Mansion

Room was a bit too small. We had two full size beds. One King would have been better

location,

the architecture

the location is excellent, close to restaurants, shops and historic sites. The rooms are very clean and the bed was very comfortable. The personnel was very courteous .

breakfast disappointed us, it was not up to a 5 star hotel. There was no variety and they offered the same food both days. We stayed in a junior suite and although it was very spacious, the layout was not very harmonious.

Historic building with impressive interior spaces and atmospheric restaurant and bar. Hotel rooms in modern annex are spacious. Great location next to Santa Catalina monastery and excellent dining options nearby.

Nothing.

Location is fantastic

No ventilation in the room. No swimming pool or gym facilities. Breakfast was chaotic, they were not prepared for the amount of guests

The great helpful staff The cleanness in the hotel The comfort in the room The great breakfast The location. Very near stores, restaurants etc.

The hotel was perfect.

Centrally lo aged, beautiful historical courtyard, excellent staff, very spacious room, comfortable bed, super clean, excellent breakfast.

Everything was perfect.

Large room

Buffet breakfast did not offer good choices and food was not well prepared Coffee was weak. Staff was snobby The price was absurd for what you get We stayed in places that were $55-100 that were much better Better breakfast, nicer people, more accommodating