It is a pleasant place, with big pool and nice sea views, the food and the environment was quite good.

Most of the hotel staff doesn’t speak English, even at the reception, that was pretty uncomfortable for someone like me who doesn’t speak Turkish.

The hospitality and staff service was great. The programs and games for guests

The taste of food, it is not a resort, so no green area and at this time of year it was too crowded, much waiting for the left.

everything,especially beach

private beach

activities had to be paid for like massages and haircuts and store was overpriced when a store down the road had stuff 50% cheaper and same for haircut. food got very bland after a couple days the same stuff in the buffet

Hotel is nice,the pool and the beach are nice

I don't receive a good room, the boy from reception said that my room will be change next day,but next day did not change. I booked standard room with sea view and I received a room with sea view but not in the main hotel, my room was in an appendix of hotel.

Facility, hotel hosts/hostess and location was great

Rooms are not as per selection, Cupboards fell off the hinge on opening, one room had a leaking AC, molded silicone in bathrooms, horrible smell as you get off the elevators by the restaurant all the time!you feel sick before even starting your meal, indoor lobby, restaurants and reception areas were unpleasantly hot all the time (poor AC system), there's no effort to even make the reception, lobbys and rooms smell as if you walked into a 5 star luxury resort. Luxury 5 star accomodations should leave all 5 senses engaged and satisfied at all times. Customer service from the reception manager was disappointing and tasteless, no concern for assisting where possible once they have your money. Booked 4 sea 'view' facing rooms, where the images all have glass balconys and was given rooms with a large width and height brick balcony. Was impossible to be seated on the balcony and enjoy a view let alone view the resort pool decks or much from your room. On requesting to change rooms I was told it is sea facing 🤣 not sea view and the images online are not the same and it can change (false advertising) had to chase up everyday only to be told after the stay that no room change request was requested. Customer relations manager seemed sympathetic on the day we checked out. Which by the way was the first time the reception manager said we should speak to customer relations. Food options where large is quantity but lacked quality and taste. 7 out of 11 from our group ended up with tummy issues by day 2. The spa is poorly kept, very noisy and you have to walk in crowded areas to get to the next treatment (In barely any clothes as they do not provide gowns). The treatments are not up to standard. Part of our package was a face mask, which we had to wash out ourselves in the bathrooms. they expected women to sit almost naked in a communal hamam. At the entrance is two fish pedicure tanks that are have unclear dirty water. Would not recommend the Granada chain.

nothing

The staff does not cooperate and does not know how to speak, we booked through Booking and chose the option to pay through the Booking app, but we were surprised that the hotel did not want to charge the credit in advance and asked us to pay at the reception in cash, so this is a very large part of our wasted money.

Thw staf

The food Not clean at all