I have stayed with this company a few times, the one in Ruislip and Stanmore. They steal deposits and take a very long time to get back to you, they also don’t resolve issues and instead tell you they are investigating it every time you call. I do not recommend this place or company to anyone. They have the worst customer service I’ve seen on booking.com

The bathrooms are spacious, the bedrooms are sizable (relative to avg homes in London), and the location is super - just 3 minutes walk from the train station.

The security deposit is just unnecessary as any risks could be priced into the rates charged per night. The rules could have be written in a more friendly language

It is a convenient location in London. Space is sufficient for family.

We had difficulty in entering the property as the entrance door is broken and backdoor is locked. We desperately want to reach to CS but failed. It was a hopeless night. Without any choices, we had to ring the bell of other residents so that someone can come and open the entrance door for us. For the rest of the days, the entrance door is fixed luckily. However, the gate door, entrance door and the back door were not locked which is not safe. We had salesmen knocked our door for marketing purpose and it seemed they did come for few times a day to check whether we were in the apartment.

It’s was modern and clean

No ac nor air flow felts very stuffy. We couldn’t keep the windows open as it was on the ground floor. We were from usa with AC so it was new to us.

We'll equipped and self contained apartment with everything you need for a short or long stay. Useful additions such as washing tablets would make a stay that bit easier. Would certainly recommend!

A few signs of wear and tear around the property, needs a little touch up for some bits of decoration and cupboard doors

The location really is excellent, just minutes away from the South Ruislip tube and train station. Two grocery stores and plenty of restaurants are also within walking distance. The flat is spacious with two bedrooms and two bathrooms, as well as a kitchen and TV room. One nice big TV with streaming services as well. There is a decent selection of cooking pans and one small fry pan. Tea, coffee, sugar, and creamer, as well as jam and small boxes of cereals were also provided which was a nice touch.

The flat needs a coat of paint and additional cleaning. Ledges are dusty, the showers were very unclean. There is no type of mattress cover on the beds, just a very thin sheet, which I find completely disgusting. There’s no air conditioning, and only one fan was supplied, which was disgustingly dirty, this made for a very tough two weeks with the hot temperatures. The neighborhood is a bit sketchy and is very loud. We could regularly smell people smoking marijuana. New apartments right behind the flat are noisy at all times of day. In addition, the RAF has private jets flying right over your roof at all times of the day, and it is very loud, especially when you need to keep the windows open because it is so hot. The outside grounds are littered with trash and weeds and we expected to see rats picking at the garbage which was laying on the ground (get bigger or multiple dumpsters.) It would have been nice if they supplied a large frying pan, I ended up buying one, and a flyswatter. I also ran all the silverware and dishes through the dishwasher prior to use because they looked dirty. I also think it would be helpful to label some items in the kitchen, surprisingly, it took us forever to find the freezer and the frying pans underneath the stove. The oven would not work until I realized you had to turn on a master switch on the other side of the room. The couch is becoming worn and needs to be cleaned, pull it out to a bed and look underneath and see all the dirt from other guests. This is far from a luxury apartment as advertised. We made due, but I would certainly never return.

very close to central line station

bathroom was blocked took them 2 days to come no one gave me sheets as I stayed 15 days needed new sheets

We travelled for a funeral and the location was perfect for us. There was safe carparking and very easy access. Check-in and check out were brilliant and very easy.

Nothing