I liked the style and ambiance of the hotel.

We found dozens of dead ants all over the pillows, bed, and sink. We also found a bunch of hair all over the shower walls.

Bed was comfortable and security to get in and out of building was nice

Staff was non existent and I had to call in just to get a new comforter since mine was stained upon arriving. The room was also nothing like the pictures which is written in fine print on a separate page during booking.

The workstation in the lobby

No ice, vending machines or consistent staff at front desk.

The style

No breakfast in the morning

The convenience and location.

The extra towels and clothes. I wish the pool was at the exact location as well.

No one ever at the front desk, lots of break-ins with the parking

The room was super nice! It was very clean and well organized. I loved the decor and design. Having a Smart TV and a white noise machine was awesome. Dimmable lights were super cool; and, the view was amazing! Location of the property was great; walking distance from a lot of places. Also, pricing was very reasonable for the room. Quiet building as well.

Parking is my only complaint. It appears that it’s a problem throughout New Orleans. But it was annoying. Valet at your facility being $42/day is outrageous. We ended up just paying for street parking through the visit. It was fine; but, since they do have spots in a parking lot, it would’ve been nice if it had been included with the apartment; or, at the very least, cheaper. Hell, we would’ve been happy paying the $42/day IF the parking lot was SELF parking (not janky third party valet) AND had full in/out privileges (even if it was only between certain hours, i.e. 9am-9pm).

Everything

So many cars broken into right around the property and the fact that there's hardly ever anyone at the front desk

I loved everything about it the location was good and the property was very clean

Only thing is it didn’t have a pool

Location, decor, cleanliness, coffee, ice,

Beside a bridge where homeless community is. Had to walk past there a couple times—not the safest area.

The living area could be more soundproof. The neighbors were totally noisy.

It was right by the convention center. That was great.

The parking situation was horrible. We were finally able to park by the building, Our cars were ok, but other cars on the lot had windows busted out. Apparently this is a common occurrence. A camping cot would have been better than the beds.

location

sometimes no staff present

The property was very clean and spacious.

The limited parking.

everything

all good

no parking

Easy access no problem with prking

I thought the gym was good, I liked the design of the apartment, the bathroom was nice and clean, linens and pillows were of good quality. I liked the self-serve supplies we could get out of the lobby and the self-service check-in style. I appreciated that the facilities were pet friendly and it was easy to accommodate our dog. The hotel was close to the Quarter and a lot of nice restaurants but was quiet at night even with it being right by the Highway.

My jeep was smashed into on the first night by someone checking to see if I had a gun stored somewhere inside (being in a jeep I unknowingly had made myself an even more tempting target). The only thing they actually stole was some peanut butter snacks I had in my center console, but having to spend time on my vacation getting the window replaced instead of being a tourist isn't an experience I want anyone to repeat. Given that the hotel parking lot was behind the hotel in a semi-lit lot and unguarded (they share their parking spaces with a local parking service that can only afford to guard it on weekends), it would have ironically been much safer to park overnight on the street (and I wouldn't have had to pay +$40 for my spot). Talking to the hotel staffer later, she recommended leaving the windows rolled down as well leaving no valuables in the Jeep itself. Getting that tip earlier, and understanding just how much I was leaving my Jeep vulnerable to a break in, would have probably saved me a lot of frustration. It's unfortunate because I think the hotel has a lot to recommend itself otherwise, but their more self-service style (virtual concierge in the lobby, you'll only see the Valet if you call them to come on-site) makes it a huge negative for anyone that drove there and wants to access to their car throughout their stay. I had to follow the Valet's instructions to find my ticket inside of the lobby desk and then put it on my dashboard myself- we're talking hardcore self service.

Great location. Everything you could need (for the most part)

The TV in the master bedroom didnt work.

Great location and the place was clean and cozy. Everything was great and I felt very comfortable during my stay. I just wished they had more in person staff onsite, and also that the staff onsite were able to answer my questions. They didn't seem to know much about anything, and solved problems by having us call a number. A more personable experience would be greatly appreciated. Other than that, I had a great experience.

Lack of onsite (in person) staff and lack of knowledge/problem solving skills from the staff onsite.