I reached the property at night around 9:00 pm. I was charged 10k as per my reservation and an additional 1k (credit). The staff took my luggage and I was shocked to find out that it was not the Lokal room I booked. I asked the staff and he casually said that Lokal rooms are not available; even though I had booked and paid for a Lokal room. The room was sub-standard, dirty and stinking. I contacted the Lokal room representative (Farhan) complaining about what happened. The Lokal room representative called me and blamed me for paying for the room at which I became extremely distressed. I was not informed at the time of check-in that a Lokal room is not available. The Lokal room representative, in a condescending tone, blamed me for paying for hotel check-in rather than understanding that I was misrepresented, misled and entrapped by the hotel staff considering that I was traveling alone for work and it was late at night. Then Lokal room guest relations manager (Anees) contacted me and said that he will give me 20% off on my next booking. His offer was not only offensive but refused to rectify the situation I was in. I had important meetings with the Punjab government the next day and I was tired and frustrated dealing with the level of exploitation I was experiencing and how the hotel staff and Lokal room representatives were taking advantage of my situation. Around 10:40 pm I took all my luggage and called a Careem to go stay somewhere else as neither the hotel staff nor the Lokal room representatives were interested in redressing my grievance. I handed over the room keys, neither my paid amount nor credit amount was ever returned to me nor did the staff help me in taking my luggage to my Careem. I will never recommend this establishment to working women as clearly these people didn't flinch at constraining me to leave their hotel late at night to figure out my accommodation. Forget hospitality, these people lack basic humanity and basic decency.

Horrible staff and services. They lie and misrepresent for their profits. Especially working women should be cautious with Lokal rooms. They do not understand hospitality and have no qualms in being dismissive and not claiming responsibility for their establishment and management of reservations.

The design of the room

The support staff were not cooperative at all

Decent rooms, uniquely elegant room gives you peace of mind

My stay at Lokal Gulberg was an absolute delight, thanks to the exceptional service and inviting ambiance. The staff's genuine warmth and attentiveness made me feel like a valued guest from the moment I walked in. The tastefully decorated room exuded a soothing atmosphere, with its soft lighting, cozy furnishings, and thoughtful attention to detail, ensuring a comfortable and memorable experience. I truly appreciated the dedicated staff and the captivating ambiance of the rooms.

The location is great. MM alam road is easily accessible for all sorts of activities be it food, grocery or shopping. Mr Taimoor, the property manager, was very hospitable, and he made sure our stay was comfortable. Great value for money. Can't expect more at this price.

No hot water. So if you are travelling with a baby or toddler better tell the front desk in time and they can arrange for it.

Just ok

Rooms on the 2nd floor and there is big noise vibration for the laundry in the rooms. It's disappointing.

Good Location. Nice staff

Very convenient location, near to MM Alam road & DHA both, very big rooms and all amnesties available on site. Lokal is maintaining standards. This was proper value for money, Taimur our Lokal rep was as always very friendly and helpful, Allah Baksh the cleaner boy was also very supportive. We stayed with kids and the room had ample of space for them, loved the interior that LOKAL does! keep it up guys!!

washrooms had this weird smell at times, I believe the property is a little old thats why otherwise superb.