The most comfortable and relaxing stay at a hotel. The customer service at check-in was top notch. Dining was great. The room was clean and comfortable. I felt I was given the experience I paid for. Highly recommend.

Westin is a great hotel, clean, feels modern even though I think it’s an older hotel. It was also a great location, just over a block to the L station and not too terribly far from the convention center, which was the reason we were there. It’s a good hike though, so if you have any mobility issues and you’re trying to walk to the convention center it might be too much of a hike. Other than that, I just had two issues with it: - you’re not able to control whether or not you have “heat” or “cool” running. We were there in winter and the room was too hot, made it really hard to sleep. We could only get the temp down to 65 and there was no way to turn the “cool” option on. Ok fine, we tried turning it off…it got unbearably stuffy. We tried opening the window to get fresh air in…it’s in the direct path of landing airplanes at O’Hare so having the window open was incredibly loud any time a plane went over. Not too much of a problem for me as I’m a heavy sleeper once I’m asleep, but it kept my partner awake until we had to close it…then we were both kept awake because of how hot it got in the room. -the shower floor has no grip and was incredibly slippery. I ended up having to put a towel down inside the shower while I showered so I wouldn’t slip. Maybe add a rubber mat to the bathroom so people don’t slip in the shower. Again overall this was a great hotel, just not sure if we’d stay there again because of the temperature issues.

Staff were incredibly polite, helpful and patient. If I decide to go to the con in the area again I will choose this hotel in a heartbeat!!! Extremely good hotel for the price I had paid, comfortable and clean rooms. When checking out alone a staff member let me know I was welcome to ask for help and when asked sided me in carrying my luggage from my room to the area to check out. Kind staff helped me get a dolly to load everything into my rides car. Overall, for my first time ever booking and staying at a hotel without my family’s aid it was an incredible experience. Thank you to the staff at the hotel for making me feel safe and comfortable. And thank you to the staff in their restaurant as well!! They all were very sweet. If I’m ever in the rose mount area in general, this will absolutely be the hotel of my choice to stay at. Unfortunately I didn’t take more pictures then the one shown, the bathrooms in the rooms are honestly amazing!

Stayed here for a nearby convention. Quick and easy check in/out!

It was very comfortable, cozy for the 5 nights being out there. Always great returning to this location when I’m in the area.

It was nice for what we needed. Nothing to right home about but no complaints. Actually the chicken wings at the restaurant were amazing!! 5 stars for the restaurant.

I was promised a city view room, but next morning i found out that it was airport view. A bit of miscommunication with a bad recepionist.

Five star establishment