Good

I was unable to earn BonVoy loyalty points on this stay. I do not recommend booking via Hotels.com. STOP ASKING ME TO REVISE THIS; YOUR READERS NEED TO KNOW THEY WILL NOT GET LOYALTY POINTS IF THEY USE YOUR STUPID APP. Infinite resubmission loop - I can do this as often as you want.

Great location

Wonderful room, with-in walking distance of so many places. I was a little disappointed I had to pay for parking. I didn’t see anywhere that there was a discount or parking pass, but almost $50 for being parked in a spot for less than 24 hours was a little much. But the convenience and safety factor was a plus since I travelled solo. I also would’ve liked a mini fridge in the room but I was only there to sleep for one night. I will definitely be back to this hotel the next time I stay in Raleigh!

Broken toilet seat

Very nice property

Hotel is very nice. Rooms are great for a 1or 2 night stay

I was expecting more for a Sheraton. My room smelled of cigarettes, the TV signal was flickering, and the floor was coming off, making noises. Also, we had a power outlet on only one side of the bed and the toiletries were not properly replaced in the next days. The bathroom is small and the bath is slippery.

Location is good, easily walk to restaurants, close to concert venue. Hotel is a bit run down and dated. I would spend the extra money and stay at the Marriott next time if I ever needed to come back. It was fine and served its purpose, but I wouldn’t say it was nice. Staff was very friendly and helpful though

Desk manager at check in was welcoming and personable. The entire hotel was clean including our room. Conveniently located.

cleanliness and staff

Great City Views alot to see and do in the Area

Great hospitality! Staff very attentive to guest needs. The area is great many nearby food options and an overall great location. I went for a two mile walk, beautiful surroundings.

Wonderful place to stay. Clean, friendly staff and quiet.

Nasty bathroom floor. Pubic hair everywhere. Besides that…..all was great.

This hotel is in the middle of downtown Raleigh, walking distance to many restaurants and other places you'd want to go to downtown. Our room was clean. Registration/check in was a short walk in and an escalator ride up from the main hotel entrance. Parking for the hotel was supposed to be $15/day with drive in/out privileges according to hotel description in Expedia, but the hotel told us to park in the adjacent parking deck at our own cost, which was $22/day.

I liked everything.

Love the 24/7 front desk help and late night restaurant! Walkable distance to almost everything we wanted to do. Only downside would be that there’s no mini fridge in the room

Very kept up property. My view was amazing. The restaurant in the hotel was amazing. The lady who helped me check in, Joy, was even more amazing. Great stay!

Ms Faye who runs the Cafe is the very best. She has personality, knows the best places to go to and is just great! She makes the place.

Hotel was very clean. Employees were very nice and helpful. Hotel was close to many dining option and 1 1/2 blocks to the Red Hat Venue.

Nice hotel, room, services and location was great. Less than 5 min walk to The Red Hat Amphitheater which was our destination. Breakfast was delicious. Would stay again if needed

I had a wonderful stay at the Sheraton in Raleigh. The front desk host, Celeste, was pleasant, sweet, and incredibly accommodating. She ensured that we got our room quickly and without any issues. We were also provided with several key cards, which was very convenient. I visit Raleigh every year for the Caribbean Festival, and my stays at the Sheraton have always been great. I highly recommend this hotel for anyone looking for a comfortable and hassle-free experience.

Great experience. Close to everything downtown. Would stay again.

It was a very nice hotel. It was convenient to the event that brought us to Raleigh. The room was clean and spacious.

good

This has been the 3rd stay for me and my party at the Sheraton Raleigh. I have received nothing but pleasure each time I stayed. Check-in is smooth, might have a small wait but we are always greeted with a smile and friendly service. Our room was comfortable. Always accomodating. May not have mini fridges or microwaves in any of the rooms, but this hotel has style and class. Housekeeping is always smiling when I see them in the halls. I knownit may be separate but Jimmy V's is always a favorite. Ms. Shelly has become the friend I never knew I needed. The location is central to many different restaurants and stores. You cannot ask for a much better place to stay.

Out dated

Property was convenient and in downtown Raleigh, staff was helpful but not overly friendly. We arrived at the address after ubering to the hotel probably around 7pm, doors were locked and employees inside didn't open the doors, apparently you are supposed to enter on the otherside of hotel for security reasons but there was no sign posted.

The staff was super friendly. The rooms were clean. Bathroom is a little dated but clean. Room had "wood planks" not carpet which was nice. There were several events happening at the hotel so lobby was busy but we did not hear any noise in our room. Conveniently located to lots of restaurants.

Clean, Elegant!

The hotel and the property was beautiful and clean the rooms was spacious and the view of downtown Raleigh was great . Didn’t like I had to pay for parking and I had to circle the parking garage for a spot . The hotel staff were great and very welcoming will definitely book in this hotel again