While the property is clean, there is work that can be done to finally upgrade these rooms. If you book a "balcony room" be aware that the constant noise from those above you opening and shutting the sliding balcony door sounds and reverberates down at a noise level that is quite jarring and disturbing. ALSO, regardless if you are a Hilton member or not, I used to be able to request a late checkout up to 2PM (needed as i have elderly family visiting and need the additional time) and now that latest the give you and call it "complimentary" is 12PM, otherwise they bill you $50 per additional hour (completely a cash grab) and the front desk acts as though they can not do anything and pawn it off on the upper office so not to have to deal with it. Now, I am not sure if this is the case as a Diamond member still because recently my membership was downgraded to Gold but when I was a Diamond member at other Hilton properties, I never had to experience this issue. So that would def be alarming that the customer is now classified by membership type for a hotel to determine whether to charge or not. Also, can something be done about the fact that check-in is 4PM. I asked the front desk why this was and the solution was essentially to check in and pay for an extra day early so that a person can actually have a full day's stay. Oh, and the incidental up-front fee now increased to $100 from $50 in the last few months. The consumer is becoming less appreciated and more like herded cattle

Breakfast was great especially the made to order omelettes but aside from this the response to maintenance requests was one of the worst i experienced We noticed that the toilet was flushing kind of slow and called the front desk at 7pm. They said they would get engineering over. Waited until 9pm and no one came. Got too sleepy and ended up falling asleep. Next morning at 6am I notified front desk again and said that no one came when I notified them of the problem last night. They said they would send someone over. Waited until 7 and still no one came. Had breakfast and by the time we packed and checked out at 9:15 still no one came Family of 4 and cannot even use the toilet in our hotel room? Inexcusable and very unpleasant experience service wise.

We were pleasantly surprised by the hotel. We’ve always passed by but never stayed. Was close to shopping and not far from the beach.

I was in room 243 and had a dog barking, sounded like the dog was in my room. Obviously u know how that turned out, other neighbors were banging on walls and it never stopped . I believed dogs were left alone. I told front desk. The gentlemen didnt seem to concern about it, super frustrating and really hoping for my money back. Also i let the front desk listen to my videos and then he believed me. Where do i send videos

It was above the kitchen and it smelled like hamburgers. The court lot yard can get a little loud in the evening.

The hotel was extremely friendly and helpful. The hotel is older and hasn’t been updated in a while. The rooms were ok but the bathroom wasn’t very clean.

No jacuzzi/hot tub. Could have usb-c/usb plugs. Plate was left in hallway for almost a day. Could of been long since it was still there when I left. Housekeeping was cleaning the next room over and left and never picked it up.

I would stay here again but next time I would take my own coffee and pillow. Breakfast is free, order the omelette because the buffet tends to be cold.

Clean and reasonable price

everything good. would be better if there was a hot spa next to the pool as well. floor plan not great - the bathroom door opens out into a narrow busy area with microwave, fridge and sink where people are likely to be hit by the door when someone comes out of the bathroom.

This hotel is conveniently located near shopping and dining.

Property is near the mall but have to pay for overnight parking. Very safe and convenient. The room my mom and I stayed in the heater are broken and the some of lights will not turn on.

Loved that it was pet friendly and spacious

Not maintained properly , lot of noice and even doors are broken . Per architecture of property, Not easy elevator access Breakfast items not re-filled in

Check in was fine, rooms seem dated. We paid for an executive suite so it was on the top floor, only four levels at this location, but the room was waaay off in a corner corridor and the balcony overlooked a parking lot next to the freeway. In the morning we realized that there was a leak from the ceiling and some other obvious water damage to the ceiling in another part of the room. Its on the small side for an embassy suites. Luckily we only needed a place to shower and sleep for a high school football game we were attending. I feel like it was overpriced for the room we received.

Great place to stay and the staff was amazing

The front desk employee needs fully be retained

Come here for the great breakfast! Don’t come here for rooms in good state. Second time staying at this hotel, should’ve learned from the first time, room has broken items, loose trim, caulk missing in showers and some mold spots.

Then center atrium area for breakfast was GREAT. Loved the made to order omelets and lots of other choices.

Front desk gave my name and room number to people who where not invited then went on to lie to my girlfriend about roommates just to verify that we were in the room wouldn’t stay again food and service is trash and people at front desk were very rude and unkind

Good time

Perefect

Everything was good, no complaints. Super comfortable bed, close to shopping and good eats.

I’m pretty picky but found our room and the hotel in general to be nice and clean. And all the staff was friendly.

Rooms were clean and spacious. Beds were comfortable (Beauty rest mattresses!). The complimentary breakfast was also great, with a decent amount of variety and a made to order omelet bar. Would recommend to others and would also stay again.

Good location in the area!

Great hotel. Stag.was very helpful. Very very clean

Close to shopping

Big rooms very comfortable beds. Veey clean property

Good for an overnight stay. Could hear noise coming from adjacent rooms and there was police activity outside our windows in the main entrance.

The staff is friendly and our room was nice and clean.

Amazing stay.