The stay was fair… they do not offer you anything, nothing complimentary, no waters, no usb chargers or ports in the room. Very basic, and I’m sorry, making guests pay for parking is just wrong… that’s what the room rate should cover. I know Chicago has pay to park issues, but come on… by the airport?

Convinent, clean.

I enjoyed my stay staff was very friendly

I’m not pleased with only one thing and that is that there is a charge for parking my car in the lot overnight.

Excellent property and great service

It was nice

nice and clean room

Parking is difficult and they charge extra. No good food options nearby

Very clean!

Great

The bed was horrible and the pillows even worse. Better to sleep on the floor. Pay for the room and parking. Pool area had wet towels all over. The room was clean and bathroom was clean. Overall I would never visit again due to the fact that it was expensive and provided no actual rest.

Elevator not working, quality of corridors and rooms were not in sync with the hotel cost. Unable to accommodate for airport shuttle. Disappointed!

The front desk arranged for the shuttle to meet our daughter and family at the Blue Train station which was so helpful!

The area needs trees. It’s hot and unappealing.

Great place. Nice and clean. Efficient staff.

Courtyard not living upto the name they use “Marriot”. No complaints, it is just the feel.

For anyone staying at this property because it’s near the hotel and has a shuttle? DONT DO IT. I arrived at O’Hare with my three kids and called for a shuttle at 11:42 PM. We arrived at the hotel, finally, at 1:00 AM after waiting an hour to be picked up at the airport. One elevator was broken, the woman at the front desk was extremely rude, and the room, when we finally got there, smelled awful. We requested an 8 AM shuttle to the airport, and in the morning we were there 10 mins prior, and there were roughly 12 people waiting for the shuttle. I asked the woman at the front desk if she was sure there’d be enough room for everyone, as the shuttle we’d taken the night before surely wasn’t big enough for everyone waiting. She assured me there would be, and then inevitably the driver resorted to asking my 12 year old to unbuckle her seatbelt for the 15 minute ride and sit on my lap to make room for everyone. He then cursed loudly at every car, switched lanes incessantly, and had to hit the brakes hard half a dozen times… We had an awful experience, especially being with kids. Stay elsewhere.

Upon arrival and check in I was informed that there was a $22.50 charge for parking. This was not stated on your site description. Also there is no way to park anywhere remotely close to the hotel other than paying the $22.50 per night

22 dollar ding to park overnight , not happy about that

Didn't like the attitude of the young lady at the front desk during my check-in. She spoke to me as if I couldn't understand simply instructions, but I definitely didn't bite my tongue and told her don't speak to me as if I'm stupid, I can comprehend very well. They need to explain their processes more clearly. Also, paying for parking at a hotel that I'm paying to stay at is ridiculous, I live in Las Vegas and they don't even do that on the strip.

Everyone including all staff was polite and kind.. the rooms were spotless which is great.. the breakfast made fresh to order was awesome and the free hotel shuttle from and to the airport was really lovely. 5 star service!

Good

I requested an accessible room and that was confirmed by the front desk person. I was given a room across from the out-of-order elevator, which meant I had to walk down a long hallway and then back up it on my floor. Had I been given a room with more consideration of my physical condition, it would have made this trip easier. The signage at the entrance of the hotel does not say anything about welcoming guests, just that this was a no parking place and only for the shuttle. It is hard to find the entrance, therefore, and I almost left.

The Courtyard by Marriott Chicago O'Hare was very clean, staff was very nice. I want to thank Carol who check us in, she was awesome. She was very helpful. She even remembered two days later why we were there. If I have one downside the internet in the room was not very good. We would stay there again in a heartbeat.

Every one was very polite and friendly as you walk-in

The room was properly clean, staff was very solicit and kind. The bed was very comfortable. I highly recommend staying in this hotel.

Excellent staff and service

Some of the staff were rude bout different questions

Terrible, gave my key to a random person. I can’t make this up.

Over all good stay. One drawback was elevators were down for period time and being on the 5 floor climbing stairs wasn’t fun.

Convenient location and rooms was perfect for the one night we were in town. Would stay again.

Good