The service is top notched. The location is good . Kintesu line and mall just besides the hotel. Direct bus limousine from Kansai. 1800yen for adult and 900 yen for kids. Have been here 3 times for holidays over the past 15 years.

First walking into the hotel the reception area looks amazing, however gets worse from there. Check in was self service and prefer a personal welcoming and what times the facilities are open etc. so had to ask at reception afterwards. The rooms and corridors once you get past reception are very outdated and in our room was just a small fan that could not be adjusted. Every other hotel room I have been in in Japan has had room air con, and not having this made sleeping very uncomfortable. Also getting ready in the morning after showering the whole room is sweltering and you just want to get out. It seemed only 2 out of the 4 elevators were working and there was a que every time to get in one and waited for what felt like forever. There seems to be lots of events going on at this hotel also one night there was hoards of school children and lift after lift could not get in. Another day there was hoards of business men and women. Finally we used the pool but had to wear a swimming cap, pay to use and also was separated into lanes so was for sport use only. The pluses of the hotel were that the hotel staff were lovely and happy to help and the cleaners did a good job but overall would not come back here.

hotel conditions generally out dated. remotely located, nevertheless metro system is directly connected. Definitely not for tourism, may be for business purposes.

Multiple shops & train/transportation convenience right underground in the building was the absolute best

We were very pleased with this Sheraton property. It was very clean, comfortable, and up-to-date. Our room had a nice view of the city skyline, rather than neighborhood Skyline. The buffet in the morning is excellent, we had it two times. Although, we never tried the in-house Japanese or Chinese restaurants. The hotel is conveniently connected to the train station for ease of travel. And there is a Family Mart very nearby, which is amazing. The neighborhood, Uehonmachi, is rather bustling. Many locals, business people, etc. But also travelers and foreigners. Somewhat nearby is Dotonbori and which is an amazing neighborhood. Don't miss it! You can walk it if you're feeling adventurous. About 25ish minutes, but late night, that walk seems to double. Better to take a taxi, 6 minutes. Within walking distance are several delicious food options. The trick is to go off the beaten path and go to places where you might not be comfortable entering. That is, places that have no foreigners and no English language menus.That's where the good stuff is. There's a really good Chinese restaurant in the shopping plaza directly across from the hotel and the train station. But it's really really hard to find, I got sort of lucky that I even found it. Another great Sheraton Property. The rooms a small, per Japan, but it was clean and felt upscale. The value was excellent. 4.75 stars.

For a 4-star hotel the stay was very underwhelming. The A/C was weak and couldn't be turned up. There was no temperature control and we were hot in our rooms for the entire stay. The pool costs money to enter and I was denied entry due to having a tattoo. I understand some tattoo policies in Japan, but for an international brand, that was truly disappointing not being able to join my family and friends in the pool. Also, the pool is advertised on Expedia as a hotel pool, but it was more of a pool for working out. The location is in a great spot close to a lot of popular areas and the staff had great service, but the hotel itself is poor. Do yourself a favor and find a better spot to stay.

Apart from the large cockroach that was in our room to greet us. It was a pleasant hotel.

Think they spent all the money on the entrance Rooms were like something from the 70s And smelt of stale sweat ,they even had a can of air freshener in the wardrobe Spoiled the whole experience for us No point complaining to reception as they weren’t too friendly