Stay and surrounding area was excellent and accessible to restaurants.

The front desk clerk was helpful in letting us pick a room, but the ice machine he placed us close to was -broken- anyway. The pool/hot tub area was clean with plenty of chairs, tables, and loungers. The gym looked sufficient, but rather small. The breakfast area was comfortable and the food was tasty. Oatmeal, cereal, waffles, yogurt, etc. The scrambled eggs were great, but the sausage and bacon were just ok. Attendants kept everything stocked and clean as people came and went for food. Overall, breakfast was good. A very nice choice, I’d choose it again if I needed to stay in the area.

I booked this hotel so I could enjoy my son‘s graduation from the Navy. Unfortunately, at the last minute, he cannot leave for one week so that affected me being able to stay. I was not refunded my money because it was too late to cancel. Not only was I heartbroken that I did not get to see my son graduate, but I lost almost $200 for nothing.

Would stay again any time I travel to Charleston, S.C

The Internet was down when we arrived but they checked us in manually

Stay was very average. Booked another night at hotel desk because we were enjoying Charleston area 2 days before our check out and receptionist checked us out at that moment as if we didn’t have another night to stay and then charged my card for $250. I was told I’d be refunded by the GM 2 days after check out because it was a mistake and it’s been 2 weeks and my $250 has not returned to card. Still says pending and phone number listed to location will not answer. It has an automated message and will not allow you to leave a message. I am beyond upset. I will make sure to never book at this location again. Desk staff were incompetent and nobody could help until GM came in. GM came in and told me he’d be sure to refund me and force the transaction to be stopped and it was not stopped. I’m home awaiting $250 3hrs away from hotel and can’t get ANYONE on the phone. I feel robbed and the hotel was a below average in decor, amenities and even had to switch rooms at arrival bc ours had hair, and stains in bed (human dna) .. the room transferred into smelled so bad and had cigarette ashes in chair but I didn’t complain nor ask to be moved again. Beyond upset and looking to see how I can get back my hard earned money.

Room is great but closet is too hard to open/close. Lobby is very nice but had sticky floors around the elevator and by the hot tub. Pool was a little dirty and the wi-fi died not even half way through our movie.

Hotel is conveniently located near gas stations and restaurants (walking distance). Clean and quiet area.

It was a great place to stay

Everything was great…except the elevator! The evening we checked in…the elevator quit working. We were on the third floor…did not like climbing/descending three flights of stairs. Thankfully the next morning the elevator was working!! That was really the only negative thing about our stay.

I stayed for 3 nights at the Fairfield Inn & Suites. The check in process was quick and easy. The room was unremarkable but clean. The tv was not an old box tv, but also not a current flat screen and fairly small. The air conditioner worked intermittently. The mini fridge doesn't get cold so any leftovers will spoil. The next door neighbor's door was incredibly squeaky and they opened and shut the door at least 30 times in the morning prior to 7 am. I did ask the front desk to have maintenance WD-40 it and that seemed to take care of the squeak. It would be nice if they could figure a way to minimize the banging from when people just let the door slam. The breakfast is complimentary and I felt it was reasonable. No one cleaned the room (I know that a lot of hotels are moving towards reducing/eliminating cleaning services but it's not my preference). For the last evening someone put new towels in the room but that was the extent of the 'servicing'. Trash was not removed and nothing was cleaned or tidied. Overall, the hotel was decent but not one I would necessarily recommend. The elevator is really slow so we typically took the stairwell. There are boxes of old stained pillows and outdated artwork being stored in there on the ground level... I can only assume until trash day. It's not a great look for a space frequented by the guests.

The stay was average. Gave 4 stars overall. The biggest issue was the customer service. Checking in and out was surprisingly interesting. When we checked in I had to wait for someone to show up at the front desk. Eventually somebody came out of the office connected to front desk. Individual was in a personal call, never disconnected the call during our encounter. The employee ONLY spoke to me to tell me where the elevator was located! Checking out was a little better regarding we didn’t have to wait, but again, the employee never addressed me or spoke to me! Also, before we checked out, and well before check out time, the housekeeper knocked on our door to ask when we were leaving! I found these things odd. Customer service needs a lot of work!!!

The room was very clear upon arrival. The desk staff was very polite and nice. BUT, I was there friday till sunday and noone came to my room to clean or replace towels or anything. I was very disappointed in that.

Lovely place to stay in North Charleston

Staff were super friendly and very helpful. Bfast could start a little earlier but no complaints about Hotel Quality or the Staff

The front desk clerk was very welcoming

No one at desk when we arrived At 8:00 pm room was never cleaned, had to get clean towels at front desk.

Awesome staff. Clean and comfortable.

The hotel had an odd smell. Very near the hospital so lots of ambiance noise. The air conditioner and the mini fridge were incredibly noisy, very difficult to sleep

Had a quick stay to visit my daughter. Very nice hotel, very convenient area.easy to get in and out, close to the interstate. Will stay here again

Easy to find and good access to highway.

Rooms were clean and staff friendly.

The property was clean and well kept. The only problem I had was the front desk staff. I tried to extend my stay and the female staff member refused to help me so I checked out and went down the street to a fine hotel that welcomed me and my money. I wont be back at Fairfield

Front desk very friendly and helpful. Will book again.

Very nice I would definitely recommend it to friends

the BREKFAST WAS GRAET, THE ROOM WAS GRATE , THERE WAS NO ICE MACHINE ON THE 2ND FLOOR

Awesome customer service

James... excellent customer service!

I am going to guess that what I’ve experience was just a thing that happened and is not the norm. However, my first room had a non working tv. They were good about it and switched my room. The first night was great but the second night I came in and tried to heat my food in the microwave and all lights went out. After several attempts at resetting the breakers, the staff was able to get the ac and bathroom lights back on which was helpful but kind of annoying because I was forced to go to sleep, had to charge my phone in the bathroom and half sleep because I didn’t want to miss my alarm going off at 5am as I had to be up and gone by 5:30am. Disturbing but otherwise I love the convenience of location and overall upkeep.

My mom takes chemo treatment across the street at the MUSC infusion center. This facility is perfect for a few nights stay. The beds are the most comfortable I have felt at a hotel in a long time. The staff is very friendly and accommodates also any of our request. They even allowed us to do a late check out when my mom treatment ran over.

Overall nice hotel

Stayed here for a cousins get together. Staff was helpful getting us on the same floor and they were very friendly. Beds were comfortable and the room always smelled good. Would stay here again the next time we are in Charleston. Not a bad drive to historic Charleston. There are lots of good restaurants around the hotel.