The room was clean and comfortable. The lobby and hallways looked clean. The staff was friendly.

Great place

Great

Staff was very kind and accomodating for gluten intollerance at breakfast

Friendly staff and a comfortable room. Breakfast was good too.

Everything was good. Room was very clean and spacious.

Found mold in our room on the second floor in multiple areas of the bathroom. We didn’t stay the night because we were worried about the health and safety of ourselves and two year old daughter.

This is our second time to use the Best Western when we visit family in Lufkin. My family and I have been very pleased with the staff and the conditions of the rooms. We will definitely continue to use this hotel for future visits when we go down to Lufkin.

The hotel was great. The only thing was a creak in the ceiling from the second floor. Boards creaked in the first floor ceiling when people walked or moved. I kept wondering if someone was in the crawl space! Staff nice and hotel clean!

All good

excellent staff

Great staff and room!

Unsatisfied

My family stayed there regularly from 2007-2019, but we hadn't been back since 2019. It was good to see that it was well maintained.

One of the best hotels we have stayed in for a long time. We especially liked having a ceiling fan in the room. The breakfast was wonderful with good variety and great coffee.

Great place to stay

Excellent hotel. Very well maintained.

It was okay. Floor felt dirty in the room.

Quiet , safe and convenient

Nice property. Would stay there again.

I was not able to check-in. Even though I had a confirmation from Hotels,com the hotel would not let me check-in and told me that they were sold out.

Quiet and safe

Property was fine, undergoing renovation.

Hotel is undergoing renovations so walls are unfinished and numbers were on the doors with paper. Outside door lock didnt work to get in and out. Went to smoke outside and couldnt get back in had to walk around the hotel to front to get back in. The room itself was nice outdated decor but ok. Needed a little more cleaning. Rented the room for the jacuzzi tub and the jets didnt work on the tub. The one jet that did work let out a foul smelling water that was black. Turned off the jets and juat enjoyed the big tub. House keeping started beating on the door at 945 and checkout was 12. House keeping came back at 11 beating on door and i told her we would be out in a few mins as check out was 12. She started yelling at me saying it was 11 and i needed to get out. It was really disappointing and ruined what was left of our anniversary staycation. The lady at the front desk is extremely nice and Dave the maintenance guy was super nice as well. I hate i didnt get the lady at the front desk name she was so nice. Sad the cleaning staff doesnt have that same personality.

Friendly customer service, clean room & hotel, big breakfast selection, good coffee

Came for an overnight for anniversary to go antique shopping. Even though they are in the middle of a remodel the place was clean. The check in staff was very nice and quick. Room was clean and quiet even though we were by the elevator.

New gym -

Great place to stay. Always so clean and comfortable.

This was our second stay at this hotel. Came back because we enjoyed everything about our first stay in November and it did not disappoint. We arrived too early for check in but the front desk person was able to get us situated which was much appreciated after a 15 hour drive through the night.

Robyn is the best!! She always takes care of us!!

The lady in the front, she is really nice!!

Always a nice stat at BWCC Lufkin. Friendly staff, clean and safe. Restaurants within walking distance.