Fire alarm went off 3:50am We left the building as per the automated messaging, needed up locked outside, didn’t see a single member of staff during the whole process. It was a fault no fire, but alarm the. Went off periodically for the next 3 hours. Utter farce, no apology or even recognition at check out that it had occurred.

Beautiful hotel staff excellent would definitely stay again.

One of the most quiet and relaxing hotel i have been to... Fantastic services Outstanding room view

Such a gorgeous hotel with beautiful rooms. We had the deluxe king room and it was stunning with beautiful views of the beach. Breakfast buffet was a 10/10. I surely will be visiting again! Very close to airport so it’s a big advantage.

Nice, clean and eco friendly

Kind reception. Great prople. Carlos is an exceptional manager. The whole package is outstanding. Just keep the great work they are doing. Highly recomended. Don't miss.

very nice hotel, very friendly staff, excellent food

Wonderful place

Graet service !!! Room upgrade Royal suite !! wow fantstic Thanks for kind.

stay there every time i go

I loved everything about the property. I hate that I was only there for 2 days.

AMAZING

The check-in has been the worst so far in my entire life: we arrived at 2PM and check-in started at 3PM, so the Indian lady at the reception refused to check us in one hour before (never had such awful behavior even in simple hotels, in a 5* VIP hotel this is unacceptable), she said to come back in one hour and it would be ready. At 3PM we went back to the reception for check in and of course the Indian lady had not even prepared the file and keys for our room so we waited 20 minutes more. I asked for a quiet room and we were given instead one on ground floor (where by the way you have no view at all - we booked a Gulf view). After a lot of discussion we agreed to see the ground floor room, which was terrible so went back to change. The other receptionist would not proceed to change our room, because she didn't know the "reason" why we were receiving a change and she had to wait for her colleague. When her colleague finally showed up and we received the room it was 4PM! The lobby boy was told to bring upstairs our luggage. At 4.25PM I had to call the reception because our luggage was still not sent to our room. At 4.45 my husband went downstairs because neither the luggage was upstairs nor they would answer the phone at the reception. The room was extremely dirty with oily stains and fingerprints everywhere, on the balcony there was a pile of human hair in a corner. If this is a 5* and VIP hotel, then I am lady Gaga.

Hotel is very outdated and low-staffed. Rooms are very old and look dirty and worn out with zero technology and a tiny TV. Kids club is in terrible condition. Food is average. Staff are friendly but there aren’t enough of them. Overall, I can’t possibly understand how this is a 5-star hotel.

Great family stay! We loved the pool and the small beach/golf.

The staff at check in were friendly and helpful. We received a room upgrade to a junior suite which was amazing. The room was very large. The bed was so comfortable. We had a view of the pool. The breakfast buffet was very substantial. Lots of variety. All the staff we dealt with were very courteous and friendly.

We really enjoyed our stay and everything was great except I noticed multiple times cleaners looking into people rooms. Overall its a good, safe and very nice hotel to stay. Breakfast was really good & valet parking was good as well. Also its at a very good location easy to go to see major tourist attractions.

Everything was perfect its my second home thanks

Nice quiet option during F1 week.

Very good hotel!

Great location for our trip to the Abu Dhabi Gp

Clean / Bed very comfortable / shopping Mall / quality Meals.

The staff was very courtesy and attentive. The rooms were very pleasant. And the cost overall was a great value. Also, great for the kids from the beach activities to the arts and crafts and other things that my daughter really enjoyed. I definitely recommend this spot especially if you are needing to go to both the city and marina.

nice hotel , hotel staff was very friendly and rooms are very big an very clean.. thanks

Lovely hotel, great stay!

Why did nobody from Expedia or the hotel tell us the main pool was closed ??

Indoor pool under renovation. Outdoor pool area closed . Pool emptied while we were there and digging up surrounds commenced . Allowed access to villa pool though accessed via buggy ride Further noisy building works going on at hotel beach /perimeter of creek. Perhaps its all finished now ....but very disappointed. Couldn't fault staff, very helpful, friendly and polite.

great stay

The property is beautiful and very conveniently located! The service was nothing short of amazing and I would recommend this property to ANYONE looking to stay in Abu Dhabi.

Was a quick layover... Overnight stop, glad it was only one night to be fair. Hotel was very dated... Much better quality hotels around Really annoyed us we had to get up early for the airport and arrived late so not a huge amount of time to sleep and there was a banging allllllllll night. After 2 hours of putting up with it not being able to sleep, got frustrated and asked to change rooms. The reception wanted to send an engineer before making a decision to move us in the room. 2am...just wanted to sleep and I can tell you there was nothing an engineer could have fixed at that time of the morning.... The room also had lights in the wardrobe shining in your face at night... Had to unplug the cables as the switches didn't work. Some weird contraption on the bedside table to control the lights and aircon... None of the buttons were correct... Press aircon... All the lights come on. In the shower in the morning and the bathroom lights flicking on and off like someone was messing with the light.. Then turns off so your in the pitch blac Breakfast was average but edible...

My room was not cleaned. I had to prompt staff to carry this out

Above and beyond