Excellent room service and facilities in the room

Rooms are excellent with most having a seperate lounge area. Although it is a very large resort there isn’t a feeling of lots of people as it is spread over a large area with 3 restaurants and 3 pools. There is an adult only area with pool and restaurant. There was no difficulty getting a sun lounge but sadly area were difficult to fi d. They move you around in little golf type bugs which are frequent. The only thing I think needs some improvement is the a la carte in the restaurant. My understanding is if you have paid for breakfast you can order from this and not be charged but we were charged and also charged for a buffet as we had fruit as well. While we sorted it out without issue we were unable to sort it out at the restaurant. When we did order fried eggs off the a la carte they were cold. The first day they took so long, we gave up after an hour. Perhaps an egg bar where they are cooked to order could be considered. These are standard in many hotels throughout Asia these days. Otherwise our stay was excellent. The staff were both helpful and friendly. We will come back!

A open letter to the Hilton Fiji Management and Cluster Management teams: A Disappointing Decline The Hilton Fiji has been a familiar annual holiday destination for us over the past three years. However, with each visit, we've noticed a concerning deterioration in the property's condition and overall guest experience. From a property perspective, while we understand that all properties have a lifecycle, the visible damage and lack of regular maintenance are becoming increasingly apparent. Issues such as damaged tiles, malfunctioning doors and windows, mouldy tiles, and worn cabinetry are clear indicators of a property in need of refurbishment (and significant CapEx resource). These issues aren't isolated to our most recent room as they've been common across different rooms during all three stays. Three years ago, the Hilton Fiji's charm lay in its friendly and energetic staff. It was this alone that was the contributing factor in us returning. Unfortunately, this welcoming atmosphere seems to have faded over time. The decline in overall staff energy and engagement is a significant disappointment, as it was the major factor in both our return visits. Given the competitive landscape in Denarau, Hilton Fiji risks falling behind if it doesn't address these issues promptly. With so many other excellent options available, it's unlikely that we'll be returning, and we can't in good conscience recommend the property to our friends, family, or colleagues. I take it that this

Although our request to Expedia for two beds and ground floor room we were upstairs with one bed! We managed to change that on day two by paying a considerable extra fee. So not very happy with Expedia. The hotel was perfect for our full family (8) holiday. The staff were fantastic and the facilities had everything we wanted.

Transportation

The people at the Hilton are fantastic. The facilities are good, we ate at all 3 restaurants. Having an adults only pool was a must for me and it didnt disappoint. The rooms were nice and having an ocean view was fabulous. Being able to watch and hear the ocean was relaxing. The grounds are beautiful and well kept. The food was pretty average and prices were on the high side. Wine was expensive but the cocktails were a good price. The place is huge, so be prepared to take the 'Bulla' bus to get to where you need to go - it comes very frequently - the longest I waited was 4 minutes for it. The resort is close to the marina where many day trips leave from (10 min bus ride to the marina). It is about a 25 minute ride to Nadi airport from the Hilton. Overall, a good experience and I would stay there again.

Lovely location long property so be in for a lot of walking but it is in need of a revamp like all other hotels have been through recently. Staff were lovely and happy.

Room layout and furnishings were not the best.

Loved our time here, amazing location and incredibly friendly service.

It was a fabulous stay

Nice property and good staff.

The best hotel we stayed at in Fiji absolutely loved the Hilton and their friendly helpful staff. Service here is second to none. Had the best experience here for our friends wedding.

Staff was wonderful. Hotel was very nice. Would definitely stay there again.

Bulla bus was not available most times to take us from our room to the lobby/ restaurant and pool area We had to walk with 3 little kids during rain to get to the lobby, booked a buggy to help us take our bags when leaving the hotel and it didn’t show up, we had to drag our bags with our little kids

I am a paraplegic and full-time wheelchair user. The property was easy to get around (other than an additional ramp is required to access the coffee shop) and the staff were very friendly and helpful. The challenge I experienced was the narrow bathroom which made it difficult to access the toilet. Beach access was also limited due to no beach mat or beach wheelchair. Finally, we were unable to book a room upstairs as there are no elevators or option to access these rooms other than staircases. These few minor changes would have boosted our overall experience from good to excellent.

The staff were super friendly and helpful. Always cheerful too.

I had the best time and experience

Great hotel with great and very helpful stuff. Will definitely stay at the resort again.

The place was good, kid friendly and staff was very friendly. We just found it far from everything. Yes, they have a bulla bus within Hilton hotel that takes you to your room from the main areas (swimming pools, restaurants and reception) but at times you end up waiting awhile for the bus to comes around.

Amazing stay. The restaurants were good and so was the pool

Had a wonderful stay. Facilities on offer and food quality was great. Staff were friendly and helpful and everything was very smooth. The hotel has a Fiji Airways desk so we could do our flight check in and bag drop at the hotel before we departed which was an excellent option.

Excellent resort on Denarau Island, walkable to the marina and other resorts and entertainments within Denarau. Food options within the resort is quite pricey but as expected. Buffet breakfast is excellent and worth the money. Staff is very friendly and mostly helpful. 4 stars instead of 5 only because it took us asking a few times before a taxi was booked for us, and another few time for more towels to be delivered. (We had 3 guests in our room but only 2 sets of things) 3 stars for the facility only because during our stay, the lock on our door ran out of battery so we were locked out until they fixed it (quite promptly). But also 2 our of 3 of our key cards stopped working half way through our trip. Otherwise everything else is top notch, very comfortable resort with plenty of fun activities to do.

Loved the Fiji airways check in at the hotel

Nadi. Our first room had some problems but it was fixed right away (with an upgrade.) We’ll be back!

Very nice property, the staff were amazing the facility very nice.

First room had ants. They moved us but barely apologized and offered no compensation. That left a bad impression. We enjoyed the pools and the breakfast buffet. Staff were incredibly kind for the most part. Hotel rooms definitely need an overhaul. Tired looking and lots of dust.

Dinning and breakfast experience sub -standard.

We enjoyed our stay at the Hilton, the staff was fantastic. Bula!

Had a nice and quiet stay. Lovely.

Been here about 6 times so obviously I love it. They need to stop the cost cutting through. Start behaving like Hilton with convenience like providing toothbrush daily etc. I mean it is only $400 a night

Good

The resort was very relaxing and comfortable. The staff were very friendly and helpful.