The hotel is huge and the premises are nice, the receptionists are rude since checking in, we felt very unwelcome and the rest of the staff is very unfriendly except when they want to sell you something. It says “all inclusive “ but it’s not, since the breakfast they’re trying to sell you extras like smoothies for 2 dollars and you get ice cream only from 14:00 to 16:00 other hours is 2 dollars, like seriously??? The food is horrible, tasteless, old and overall no variety, the location is far from Hurghada and the beach is not nice, so don’t expect turquoise clear beaches on this location. Upon check out we were told that we had to wait 10 minutes because they needed to check if the room was ok and nothing missing, like seriously? At the end 40 minutes passed and the receptionist kept telling us that we had to wait but we just left cos we had a plane to catch. Over all I wouldn’t recommend this place. I would give 0 stars for international standards.

very good. Pros : staff is friendly (especially Omar from Dinning room and Elsayed from room service), sandy beach, perfect food with variety, nice aqua park. Cons: most swimming pools are not heated in winter.

Unfriendly Staff

Very bad hotel

Food was not good at all. Room needs renovation. Linens are worn out. Rocky beach that causes cuts and bruises. Staff are not professional, they need more training. Property does not deserve 5 star. Not recommended at all.

Pyramids is NOT a 5 Stars resort! I don’t know why or how they’ve been rated so but they aren’t 5 stars at all - I’d rate them 3 to be honest. The place needs updating - we were in a renovated room and our fridge was tiny and dirty, didn’t keep drinks cold, no remote for the AC, tiny TV. Food is not very good in terms of taste and quality, though quantity wise there is a lot to eat - we ended up eating out at least once per day, which is not pleasing at all when you’ve paid for all inclusive and considering the closest places are 20 minutes away. Pools have green mold around edges and floors are slimy in parts - told a lifeguard but they said ‘that’s normal’. Beach was closed our entire visit due to a shark attack so not their fault but disappointing to not be able to enjoy the sea. It looked beautiful and would have been the best part of the trip. Honestly, if I had paid 3 star resort prices I would have been happy with the resort. However, I paid 5 star rates and didn’t stay in a 5 star resort, so we aren’t very happy.

Fabulous location on a beautiful sandy beach and corals accessible within a short snorkel. Very convenient for kids and snorkling beginners. Next to the marina and shopping center. Very friendly staff with various linguistic skills, tourists from different countries and variety of dinning options. The rooms are clean but in need for renovations as aging is very obvious in several of them. TV channels are very very limited. Wifi ONLY avilable at Lobby. I would recommend and would go there again and again to enjoy such location, friendliness, and amenities at a competitive price.

Me and my wife really enjoyed the time we spent in this hotel , we liked how there is a big variety of the food and how they keeping the place clean and the staff were amazing , very nice , and the beach was very easy to access , over all the place was amazing.

Beach area/greenery nice but actual building is very tired, tatty and desperate need of a refurbishment including the leaking roof flooding the lobby area?! No Welcome pack/hotel information in room. Electricity went out on the entire resort a few times a day?? No telephones working nor shower hot water in our double connecting room, had to walk 5min each way to reception every time needed speak to staff which was ridiculous - Issues reported but staff were blatantly not interested on rectifying consequently we did not have these essential throughout our stay. Hotel food was excellent, restaurant staff very helpful and prompt but staff on entire resort spoke broken English which created communication difficulties for even the simplest requests. Heated outdoor pool/slides fab for families, not much to do around the hotel but location is good

I did not want to write this but the property disappointed from check in to check out. At check in, they could not find my already paid for reservation and made me wait with my family for one hour while they called some mysterious sales office in Cairo. I showed them my confirmation number and payment receipt via the app to no avail. Finally I contacted Expedia to intervene and the hotel staff checked me in but offered no apology or further explanation on the hour we waited. We got to the room and wanting to freshen up from our travel tried the shower but no hot water. I tried to call the front desk but the hotel phone in our room did not work. No wi-fi either but when I did talk to the front desk later they told me "for wi-fi just come to the reception area" and a service tech told me they were having trouble installing an access point on our wing of the hotel. When another technician came to look at the room phone that did not work, he removed the connector from the wall, sucked on it with his mouth as if his salvia would create connectivity then plugged it back in but still no dial tone. He promised to come back the next day but did not. I asked the front desk three times total about the phone and hot water and each time they promised to send someone to fix and we checked out two days later with nothing fixed. At check out, I asked to speak to a manager and the staff said no managers were onsite (on a Saturday at 9:30am). The entire stay was a disappointment.

I did not want to write this but the property disappointed from check in to check out. At check in, they could not find my already paid for reservation and made me wait with my family for one hour while they called some mysterious sales office in Cairo. I showed them my confirmation number and payment receipt via the app to no avail. Finally I contacted Expedia to intervene and the hotel staff checked me in but offered no apology or further explanation on the hour we waited. We got to the room and wanting to freshen up from our travel tried the shower but no hot water. I tried to call the front desk but the hotel phone in our room did not work. No wi-fi either but when I did talk to the front desk later they told me "for wi-fi just come to the reception area" and a service tech told me they were having trouble installing an access point on our wing of the hotel. When another technician came to look at the room phone that did not work, he removed the connector from the wall, sucked on it with his mouth as if his salvia would create connectivity then plugged it back in but still no dial tone. He promised to come back the next day but did not. I asked the front desk three times total about the phone and hot water and each time they promised to send someone to fix and we checked out two days later with nothing fixed. At check out, I asked to speak to a manager and the staff said no managers were onsite (on a Saturday at 9:30am). The entire stay was a disappointment.

Amazing

The staff is bad, and when I arrived at the hotel, they asked for an additional fee for alcoholic drinks, although the reservation included alcoholic drinks. I made a complaint and the workers are completely uncooperative, and then they agreed to the reservation. As for the food, it is acceptable and the cleanliness is acceptable, but the amenities in the room are not acceptable because the air conditioning is very loud and the satellite channels are all Russian The signal is very bad, the balcony door is very bad, there are no drinks in the refrigerator, the beach has rocks, and the bar closes at 12 pm

Wonderful

Wonderful

Firstly thanks to have a time for relax. The hotel have amazing location which have a super beach and super two pools, one of them separate from aqua park so nice for relax. The room good but the bathroom design so stupid. No enough COVID-19 precautions, The food so repeated not have creativity but its tast accepted. The complete team not friendly and this is the first time to face this situation that 90% from the team is aggressive but I think there are a problem from top management where this appear in middle management team where they transfer instructions in tough way and can blame them colleagues in attendance of guests. This hotel design with this location worth some changes to be from the best in Hurghada. In total 7/10

Firstly thanks to have a time for relax.The hotel have amazing location which have a super beach and super two pools, one of them separate from aqua park so nice for relax.The room good but the bathroom design so stupid.No enough COVID-19 precautions, The food so repeated not have creativity but its tast accepted.The complete team not friendly and this is the first time to face this situation that 90% from the team is aggressive but I think there are a problem from top management where this appear in middle management team where they transfer instructions in tough way and can blame them colleagues in attendance of guests.This hotel design with this location worth some changes to be from the best in Hurghada.In total 7/10

Don't , I know it's cheap. But they will get u in the hotel with any hidden fees even if you paid for the stay online but they will find anything to charge u for ,if u looking for a nice place with cheap money go to labranda. 3 corner

Don't , I know it's cheap. But they will get u in the hotel with any hidden fees even if you paid for the stay online but they will find anything to charge u for ,if u looking for a nice place with cheap money go to labranda. 3 corner

beautiful beach, amazing grounds and swimming pools, courteous staff, this may be the best resort in Sahl Hasheesh except for the food quality and the many stairs to get to the reception and restaurant. The pool is beautiful but not heated

Everything was great except that there are no Ala Carte restaurants.No special treatment for Honeymooners like breakfast in the room or romantic dinner except the free upgrade to a premium room.

It was the worst experience ever... My reservation was confirmed and paid but the reception told me that my reservation cancled becuase i am egyptian and they can reactivate my reservation but i have to pay more than double amount i paid or go away without my rights i called hotels.com and after 3 hours of negotiation they make another reservation in another hotel... I have a baby and drove 6 hours from cairo and 4 hours in pyramisa without rest or food or room or any interest i checked in 7 PM at another hotel... Of course without any Compensation.. Please No one deal with them

I liked the beach, the location of the hotel was great. What I didn’t like was the food. It can be improved.

The food was excellent .... and helpful friendly staff The gym could have had earler opening hours, the matress could have been softer and at the time the Wifi was poor (but assures this would be fixed)

Good, Not Bad

The hotel denied an already booked and all paid-for reservation on hotels.com. Hotels.com thankfully relocate me to another hotel and actively helped me to solve this. From the first impression, the service and the cleanliness are horrible.

I had my reservation confirmation 2 weeks before my travel dates and suddenly I found out that the hotel is denying all my reservations as it was 4 rooms for 9 adults.And the hotel said that he couldn't accept it though it was prepaid reservation. And when I asked for the reason they told me because expedia are dealing with sub vendor with which the hotel has special deals that he can't dealt with expedia .Actually this hotel and expedia has ruined all our vacation.The worst hotel.ever and the worst expedia deal I have ever made

The management of the hotel should improved somewhat

Not 5star just 3.5 star bad very bad quality of service.

Thanks beach bar man and his boss thanks katya at animation but hotel never be 5star just 3.5star bad quality service cleanliness room bad so so expensive for 3.5 star hotel . Never go back again .

None. Required a lot of maintenance and renovations.

Clean, nice staff, Amazingly beautiful beach, nice weather, great food.