One problem I encountered was the soap in the bathroom made the bathtub way to slippery I slipped a couple of times in the bathtub luckily, I managed to stabilize myself against the wall and prevented a fall. Maybe putting a non-slip mat in the tub for seniors could prevent an accident. Second, I had a difficult time accessing the internet for my tablet, what the front desk was telling me on how to gain access did not work they shrugged me off and told me to call a 1-800 number to call to diagnose the problem. I'm not good with current technology I'm still living in the 70s so I had a lot of difficulty understanding and implementing the changes to gain access to the internet, in the end he accessed my IP number, and I was able to gain access.

Only issue I really had was the overnight front desk. The guy was rude and uncaring. His communication skills need work along with his attitude. Everyone else was helpful but him and I recommend the company trains him on customer service. The hot tub wasn’t working so I didn’t bother to try the pool. It would have been great if they offered dinner here. I’m so happy there was a kitchen in the room because there’s not much to eat around there. Overall my stay was decent and quiet.

This property is with group of hotels near airport but not walking distance to much of anything. You need transportation. Description had a hot tub and pool but hot tub did not exist. Our room was missing a ceramic tile in the kitchen, patio screen was torn, shower track was very dirty, patio door and track was very dirty and we had to ask three times to get maid service. We stay in many hotels in a year and this one was average at best.

Would stay again/ loved location!

Very convenient to the airport - also convenient for dining

I was able to get a late checkout which enabled me to get some needed work completed. Location was great and room was very comfortable.

Good experience

Convenient to the airport. Many choices for eating nearby. Room was clean and area seemed safe

It was nice accommodations.

Very friendly staff!!

Plenty of dirty areas within the hotel mostly "commons" areas/hallways. Room was spotless! Bed was comfortable. 1 lightbulb burnt out and 1 door missing off bathroom vanity in our suite also. Breakfast was one of the best for a hotel. Breakfast area was very clean and also offered real plates and silverware. Pool area was nice. Water was beautiful and area around pool was clean. My main complaint was the dirtyness of the hallways, elevators, and in front of our room.

Good stay

Stayed at this hotel a few times always nice and clean

Very disappointing.

Nice stay, clean and comfortable. Good breakfast. We had one issue we couldn’t get resolved. Our group had four people in the room and only three towels. Asked for an additional towel two times and never received one.

Gave us one towel. Had to request multiple times. Toilet ran continuously impossible to sleep it was so loud. No maintenance at night

It is a nice hotel and very cozy. Great breakfast. It needs cleaned up in the parking lot. Lots of cigarette buds laying around.

Everything was amazing!!! Service and cleanliness!! Would stay here again!

We arrived a bit early and the great staff got us to our room in pretty quick fashion. It was spotless.

As soon as I got into the room I noticed the bathroom light didn’t work. I called front desk and was told that they had a few rooms left they could move me. And then he changed and said, since it’s just a light I’ll get someone to come fix it. I waited about 30 minutes and called back. A different person answered and said there the hotel was completely booked and there was no maintenance person to come fix the light. My complaint is that the first person I spoke with should have followed up with me and moved me to a different room before the rooms were all booked. I had to spend the night with no light in the bathroom. I’m glad that I didn’t stumble and fall in the dark. I feel like it’s poor customer service to not try to make things right for your customer. No one is accountable these days.

Great place in nice location

The room was great but the hallways smelled like food and it was a little unappealing.

Overall a nice place to stay. Beds were very comfy. Basketball/ tennis court is great for kids. Liked that there's a patio if you stay on the 1st floor, but ours was a bit dirty and had trash on it. Pretty upset that the pool was closed, but they did say that we could use the pool at another hotel close by.

I was under the impression that there was a hot tub in the amenities, that was the sole purpose of booking with this hotel.

Saturday night was very chaotic with unsupervised baseball kids running loudly through the halls late into the night. Very little to no housekeeping during our multinight stay.

Good place to stay with family

The shower water pressure is probably not sufficient to get shampoo out of thick women’s hair. The room was nice and bed comfortable, but a bad shower is difficult to overcome.

Upon arrival I was first surprised that I was given the exact same room that I had two years before. Seems suspect to me. I was super disappointed because I remembered the room was rundown back then. This time it is worse. The air condition is so loud you can literally hear it running all night and super loud while in the restroom. Nothing had changed in two years except it is dirty and raggedy the floor was sticky and dirty. I asked for someone to come clean it and was told there was no one available. I got on my hands and knees and cleaned the floor with Clorox wipes. I also cleaned the whole room with wipes. There was a huge stain on the couch so I wasn’t sitting on that. Unfortunately we had already paid through Travelocity so I was stuck there. I went to hang up my towel and the whole rack fell on the ground. Where it stayed on the floor. 😡. I spilt ketchup and food on the sheets the next morning. My room was “cleaned” but instead of changing the dirty sheets they just made the bed and left the sheets as they were. I didn’t want it to happen the next day so I took them of the bed and the cleaning crew decided not to clean my room. Per the front desk she’s not sure why that happened. I asked for sheets and my husband had to go get them since it was super late and we were tired and I wasn’t sitting on that couch or the mattress pad without sheets. There I was changing sheets. Makes absolutely no sense to me. There was absolutely nothing good about this hotel.

The place is older and didn't feel necessarily the safest for the kids to go anywhere by themselves, maybe due to the location of the hotel. The breakfast area was very bright and spacious, and the patrons at breakfast were all very good company. The front counter service definitely was as helpful as they could be, which was appreciated. The room was spacious with kitchen, with privacy door to bedroom. The comfort of bed and pillow was top of the line.

Very nice hotel. Good breakfast

The room was comfortable and spacious. Bathroom was a bit of a mess upon arrival and I couldn’t believe the pet fee was $150, that’s the highest I’ve seen in a long time!

Great property all around! Super friendly staff.