Excellent

Had an amazing stay at the grand beach hotel. Thank you Vanessa & Almouri for my check in & great service. The Chez Gaston restaurant is excellent. Thank you to Alfredo, Victoria, & Josephine for the great attentive service. My food & cocktail were delicious. Thank you all for a great experience. I love your hotel & will definitely be back.

Good

My favorite hotel in Miami. All the staff are incredibly personable, friendly and helpful. The hotel is beautiful and convenient with pools and beach access. The rooms are spacious and the balconies are a great addition. I come every year and looking forward to my next trip!

Outstanding location and hotel, very friendly staff and great setup. Every day workout with Michael was a great experience. Very peaceful to refresh your soul.

The room they gave us had several problems, the air conditioning didn't work, the toilet had problems and the shower kept running out of water. We asked for a room change and when I left the hotel they wanted to charge me for doing so .I did not receive the bottle of wine as my purchase plan said I had been to that hotel before but now the service was poor

Unsafe and not friendly They gave us a key that opened a room that a guest was staying at. After that our door was stuck and we couldn’t get out of room for 30 min while they came up. Plumbing also backed up Young manager promised to make it right but never did Location and beach was great. Lock your room is the big and. The manager she is young unhelpful and does not follow through on her promises

Awesome hotel!

The weather was nice and the beach is very close to the hotel

Our suite was very spacious but needed a little updating! Staff was very accommodating and friendly! We had a great stay

Super

Love it 😍

Very nice 👍

It was nice 👍

The hotel is beautiful, the view is more than beautiful. We love it.

Excellent just needs more food options!!

Absolutely stunning hotel with great amenities, however, the draw feel 5 minutes into my stay when trying to unpack. Thankfully it missed my foot and someone came up to fix it within 20 minutes. The room was big and comfortable, the food was ok but very overpriced. The hotel is not located within walking distance to much so you either have to rent a car or take an uber which is what I did to get around. Some staff was rude, for example, my first day there I asked for towels by the pool and the woman was very rude. She demanded to see my pool bands for all the occupants of my room as though she doubted I was a guest. I watched and she did not do this with anyone else. The fees were a bit much at checkout and I was very disappointed by that, I was not expecting another couple hundred dollars bill after already having paid for my stay in full. Lunch by the pool was a minimum of $100, literally 1 salad, 1 chicken tenders with fries, and a burger with fries, no drinks. At dinner one staff member needed approval for my kids to order from a kids menu, they are 13 and did not eat any of the upscale items on the regular adult menu. I only chose to eat there 1 night because I was told they had a special where 1 kids meal would be free with my adult menu order, this was not the case. Forget about room service, 1 order of pancakes with bacon was $50.

The service, the food everyone was very kind and helpful

Great hotel. Great staff. I had an incident where the air conditioner was not working and they made it right by giving me another room and late check out.

Great

The property itself is good with beachfront access, great views, and spacious suite. Restaurant was not good— indoor seating was the most uncomfortable (hurt my back for a week) and staff talking loudly while we’re trying to eat. Food was way overpriced for what was presented/ offered and quality and taste were disappointing. By far the worst dining experience at any hotel. Was hoping to be able to enjoy food on property as the hotel itself is 15 mins away from most restaurants by car. So tried to order breakfast quick snack items online— hotel would charge for these items as they came in packages. Front desk was not accommodating for the poor dining circumstances. Front desk staff was rude and not hospitable, unprofessional in demeanor in speaking with guests— professional training of staff seems necessary. The cleaning crew on the contrary was kind and amiable. Overall, property offers convenient beach access and sleeping arrangements— however, dining and service need to improve.

Great hotel and great location

Beautiful hotel with a beautiful beach

Great location and a fantastic view of the bay from our room. Hotel reception area looks great and room was spacious and comfortable but were a bit rough around the edges with closer inspection, but easily good enough. Beach and pool area were great. There were a lot of additional charges that made the stay expensive, and the valet pretty much refused to handover the car key without being given a tip first, i dont know if its because im british but them seemed a little forceful and unnecessary and turned the tip from a "thanks for your help and serivce heres a tip" to " im going to have to tip you just to get my key" apart from that, all good.

Room keys didn't work, amenity had to be asked for, broken safe, nothing but problems on this trip.

Every was great we had a wonderful time on my daughter birthday we will be back next year.

I had a great stay. The staff was helpful and friendly, the grounds were always well maintained and if I needed help, someone was always available to assist. That said, I did have trouble requesting wash cloths to the room. One day in particular I waited 2hrs for towels and they never came which caused me to be late for dinner reservations that I had

Our experience was excellent. The hotel is very nice and accommodating. It is a great location for families in Miami Beach. Pools were clean and service is excellent. Beach provides chairs/umbrellas and towels!

Lovely views, great workout class, amazing food on site!

Excellent place

The room was dirty, i provided pictures to the front desk, and when they gave me a new room the tub was filthy. Never will I spend my money with them again.

I upgrade my queen size room to king. The room they gave me. #1 The security lock was broken. I called front desk and she notified engineering. They took at least 20 minutes coming upstairs. When they did no apologies or nothing. Then the tub was peeling, the tub knob was rusted and the room was a connecting room with no divider in between the rooms. I requested another room change and the room they moved me to was closer to the elevator.