Great location, comfortable room

nothing spectacular, better facilities around.

The staff were friendly and helpful. Hotel has only luke warm water for shower and definitely no hot water. The bed was not comfortable but great view and location. Buffet breakfast was good.

Very nice Staff. Close to Plaza de Armas. Charming authentic remodeled very old super thick walled home.

Front of building under construction.

Great spot in Puno. Good location, comfortable, clean room, friendly and helpful staff. Good value for price!

Staff were outstanding! Very friendly and extremely helpful. Location is unbeatable as well. We also felt safe during our stay. Accommodations were a tad outdated, but the excellent staff and location made right up for that. Would stay here again.

The hotel is right on the back corner of the church and the plaza - which is good and bad. There is more noise with the taxis and honking but convenient to walk to places. The hotel breakfast has variety but will be the same daily. The hotel does not provide bottle of water or glass(es) in bathroom which would have been nice. If you need a taxi, have the staff arrange for you - paid 5 soles to get to bus station. Would recommend going to grocery store (it’s like a super Walmart) to get water and snack food.

In a good area. Staff very pleasant and helpful at all times. Bathroom a little dated and typical for area a little cold in building.

In a good area. Staff very pleasant and helpful at all times. Bathroom a little dated and typical for area a little cold in building.

On the positive side, the owner and the staff were very friendly and helpful. And, the hotel itself was very well located. HOWEVER!! Their listing on Expedia showed that they have a restaurant and bar. In reality they do not have them or they are closed. This is particularly disturbing because: I AM QUADRIPLEGIC AND IN A WHEELCHAIR. AND,I ONLY BOOK HOTELS WHICH HAVE A RESTAURANT AND BAR because if we arrive later than 7:00 PM after a day traveling by bus (as was the case) we probably will not want to endure the hardship (particularly for my wife - who is pushing the wheelchair) of maneuvering the wheelchair over cobbled streets. They offered to call for 'take-out' which we accepted. But, we had to wait more than 90 minutes for delivery of the meal, and when it arrived it was inedible. The only thing they could say was "We will not use that restaurant again" The hotel itself was poorly maintained - chipped paint (needs a complete repainting), and somewhat grubby (in need of deep cleaning)

On the positive side, the owner and the staff were very friendly and helpful. And, the hotel itself was very well located.HOWEVER!! Their listing on Expedia showed that they have a restaurant and bar. In reality they do not have them or they are closed.This is particularly disturbing because:I AM QUADRIPLEGIC AND IN A WHEELCHAIR. AND,I ONLY BOOK HOTELS WHICH HAVE A RESTAURANT AND BAR because if we arrive later than 7:00 PM after a day traveling by bus (as was the case) we probably will not want to endure the hardship (particularly for my wife - who is pushing the wheelchair) of maneuvering the wheelchair over cobbled streets. They offered to call for 'take-out' which we accepted. But, we had to wait more than 90 minutes for delivery of the meal, and when it arrived it was inedible. The only thing they could say was "We will not use that restaurant again"The hotel itself was poorly maintained - chipped paint (needs a complete repainting), and somewhat grubby (in need of deep cleaning)

Great location and great staff. Very nice and helpful

Great location and great staff. Very nice and helpful

The location of this hotel was perfect, just steps from the plaza de armas and Main Street of restaurants.

The location of this hotel was perfect, just steps from the plaza de armas and Main Street of restaurants.

Very strategic for the position in town, good 3 star hotel with all you need. The staff is very polite.

The location was great with a great view of the cathedral and you could see lake Titicaca in the distance. Very suitable for our needs.

Beds uncomfortable, freezing cold in the bathroom. Great location in the heart of Puno.

Front desk staff really made our stay excellent. Andrea especially was outstanding and so heblpful. Location was great with good food nearby.

When we arrived to check in, the hotel moved us to another hotel. Someone was very sick and was unable to check out, thus taking our room. I understood the situation and it was wonderful that the hotel made arrangements for us and even had a staff member walk us (helping with bags as well) to our new hotel. Unfortunately the hotel we moved to was bad. It was a disappointment.

Good location, good value for the money. Some areas need to be upgraded due to age of the facility.

This is a well situated hotel with a friendly staff many with good english. Very reasonably priced.Decor a bit "of its time". Reasonable variety at breakfast but perhaps more staff needed as the main person had to be a bit manic to clear up/set up.Right next to the Cathedral and easy reach to places to eat.

Great location with view of the main church and a minute walk to the main square. Lots of light but our room was small. The shower had really low pressure. The breakfast was good.

Good location but there were noisy guests in nearby rooms each night.

Very nice and clean. Breakfast was good too. Staff was very friendly and accommodating. Good location

Hotel was good location. Friendly staff and service. Overall ok. Improvements: Room had signs of water leaking in during rain. Carpet got really wet Bsthroom had no towel bars to hang clothes. No exhaust in bath letting all stink and humidity linger in the room.

Hotel was good location. Friendly staff and service. Overall ok.Improvements:Room had signs of water leaking in during rain. Carpet got really wet Bsthroom had no towel bars to hang clothes. No exhaust in bath letting all stink and humidity linger in the room.

Was clean, comfortable and well located. Was let down by the room being a bit tired and in need of repainting. Had a shower in the bath - typical of 3 star hotels. Was very good value.

A decent hotel in a good location, right opposite the Puno cathedral. The room was clean and the bed comfortable. Unfortunately, the windows didn’t seal 100%, which meant it was a little noisy at night even on the 5th floor. My booking stated a city-view balcony but there was no balcony — I wasn’t in the room enough to complain but it was a pity. The bathroom and decor in general could have done with a refresh. The reception staff were very helpful.

A decent hotel in a good location, right opposite the Puno cathedral. The room was clean and the bed comfortable. Unfortunately, the windows didn’t seal 100%, which meant it was a little noisy at night even on the 5th floor. My booking stated a city-view balcony but there was no balcony — I wasn’t in the room enough to complain but it was a pity. The bathroom and decor in general could have done with a refresh. The reception staff were very helpful.

Good location next to main square yet reasonably quiet at night. Warm water for showers. Room was warm at night. Heater supplied but only needed to use it in morning and before bed