The staff members went above the call of duty to be helpful. The men and women at reception were incredible. Special thanks to Candelaria Toledo. I also want to say a special thanks to the housekeeping ladies, and the wait staff in the bar and restaurant. The rooftop pool area is beautiful with fantastic views.

The hotel's location is excellent. Nice and proportionate rooms, large enough terraces, roof top restaurant has excellent views, staff is conscientious about cleanliness, a very pleasant experience.

Great location. Very serviceminded staff

Fantastic location. Great breakfast. Parking available for €6 per day. However the air con did not function correctly. In addition the customers in the next room were smoking on the balcony multiple times, which is not permitted. The smoke wafted into my room. I had to call reception 3 times to complain before the issue was resolved.

Fantastic location. Great breakfast. Parking available for €6 per day. However the air con did not function correctly. In addition the customers in the next room were smoking on the balcony multiple times, which is not permitted. The smoke wafted into my room. I had to call reception 3 times to complain before the issue was resolved.

A beautiful hotel overlooking the Atlantic ocean and Lago Martianez. We have stayed here previously and the hotels high standards remain intact. Cleanliness is taken very seriously and all proper Covid regulations are followed. We were half board and the restaurant/food really is first rate. The rooftop pool/bistro area is superb and the hotels location on the seafront is perfect for exploring amazing Puerto de la Cruz. The free land train to Loro Parque departs 50 metres from the hotel.My only criticism was the sometimes weak WiFi, the €2 per night charge for room safe deposit box and the total absence of English language TV channels but this did not detract from our overall very pleasant stay

A beautiful hotel overlooking the Atlantic ocean and Lago Martianez. We have stayed here previously and the hotels high standards remain intact. Cleanliness is taken very seriously and all proper Covid regulations are followed. We were half board and the restaurant/food really is first rate. The rooftop pool/bistro area is superb and the hotels location on the seafront is perfect for exploring amazing Puerto de la Cruz. The free land train to Loro Parque departs 50 metres from the hotel. My only criticism was the sometimes weak WiFi, the €2 per night charge for room safe deposit box and the total absence of English language TV channels but this did not detract from our overall very pleasant stay

Nice Hotel in an excellent location. It was clean with good sized beds. The staff were friendly and attentive. We enjoyed Breakfast and Evening meal there was plenty of choice. Overall a good Hotel,

We have stayed here on four previous ocasiones and always enjoyed it this time felt food standard had dropped and prices seemed to have increased with no noticble improvements you need a sea view room as that makes hotel stay well worth it but as regards value for money I would look else where for our next puerto visit it seems a pattern here that hotels seem to drop standards and increase prices never understood this reasoning overal the hotel is the better one on the sea front and staff are very nice sorry I could not give a better review as we have always been treated well and enjoyed previous stays

We have stayed here on four previous ocasiones and always enjoyed it this time felt food standard had dropped and prices seemed to have increased with no noticble improvements you need a sea view room as that makes hotel stay well worth it but as regards value for money I would look else where for our next puerto visit it seems a pattern here that hotels seem to drop standards and increase prices never understood this reasoning overal the hotel is the better one on the sea front and staff are very nice sorry I could not give a better review as we have always been treated well and enjoyed previous stays

Our two night stay started out not so good, but it finished quite well. When we arrived, our room was very hot and stuffy with a bit of a smell. The carpet and furnishings were outdated and we couldn’t get the a/c to work. We went to the front desk and they told us that the a/c doesn’t work in the winter. We were there in late Feb, it was 25 celsius and even with the patio door wide open, the room was too warm at night. We asked to be moved to another room that did not face south, but they assured us it was the same on all facades. The next day, we received a message from the reception to go see them. For our second night, they were offering to give us an upgrade to a room on the north side. What a difference!! We went from being dissatisfied with this hotel and thinking it did not qualify as a 4 star, to really enjoying our stay. Our room was renovated, breezy and cool with a gorgeous view on the ocean. The only thing was the beds with rollers that didn’t lock well, so they moved around. All in all, our rating for our stay is totally different for the room we had the first night and the one we had the second night. The location is great, the breakfast is good and the heated rooftop pool was awesome!

Our two night stay started out not so good, but it finished quite well. When we arrived, our room was very hot and stuffy with a bit of a smell. The carpet and furnishings were outdated and we couldn’t get the a/c to work. We went to the front desk and they told us that the a/c doesn’t work in the winter. We were there in late Feb, it was 25 celsius and even with the patio door wide open, the room was too warm at night. We asked to be moved to another room that did not face south, but they assured us it was the same on all facades. The next day, we received a message from the reception to go see them. For our second night, they were offering to give us an upgrade to a room on the north side. What a difference!! We went from being dissatisfied with this hotel and thinking it did not qualify as a 4 star, to really enjoying our stay. Our room was renovated, breezy and cool with a gorgeous view on the ocean. The only thing was the beds with rollers that didn’t lock well, so they moved around. All in all, our rating for our stay is totally different for the room we had the first night and the one we had the second night. The location is great, the breakfast is good and the heated rooftop pool was awesome!

I have taken the 'Deluxe' room and I had a small and not renovated bedroom, in bad condition. After I claim 2 times we had a better bedroom. So you should ask for renovated bedroom ! About reception, I called 3 times to ask different information all answers were bad : can you bring icecube in the bedroom ? No waiter available pls Ho yourself to the restaurant / What channel on TV for music ? She said 60, wasn't / How work the jacuzzi ? She doesn't know. Desapointed for a 4 star hotel, and people are nice but definitely not helpful.

One of the nicest hotels we've stayed in. It's locaction is perfect and the upgraded roof terrace with infinity pool is lovely and very relaxing. Staff are exceptionally friendly. Rooms are clean and spacious and it's nice to have carpet in the room instead of marble or tiles. Some may say the rooms are getting ready for an upgrade but the hotel is very well maintained and we don't have any complaints. It was nice to have artificial grass on the balcony too. We stayed on a B&B basis and breakfast was great, plenty to choose from to suit all tastes and give variety. My only negative comment would be our room didn't have a fridge or brew facilities but we managed without.

One of the nicest hotels weve stayed in. Its locaction is perfect and the upgraded roof terrace with infinity pool is lovely and very relaxing. Staff are exceptionally friendly. Rooms are clean and spacious and its nice to have carpet in the room instead of marble or tiles. Some may say the rooms are getting ready for an upgrade but the hotel is very well maintained and we dont have any complaints. It was nice to have artificial grass on the balcony too. We stayed on a B&B basis and breakfast was great, plenty to choose from to suit all tastes and give variety. My only negative comment would be our room didnt have a fridge or brew facilities but we managed without.

that's it. The location is AWESOME, almost everything else needs renovated. The room has a terrific view, incredible actually, but the rolling beds (that's right beds on wheels that weren't stable) was the start of the horrid room comfort. The carpet was old and nasty, the bathroom was mediocre and the worst was the shower, either scalding or freezing, just wait ten seconds and you'll be sure to get the opposite temp of what you just escaped in the tub. Bottom line, I wouldn't recommend under any circumstances, just didn't meet the two star standard let alone four stars.

that's it. The location is AWESOME, almost everything else needs renovated. The room has a terrific view, incredible actually, but the rolling beds (that's right beds on wheels that weren't stable) was the start of the horrid room comfort. The carpet was old and nasty, the bathroom was mediocre and the worst was the shower, either scalding or freezing, just wait ten seconds and you'll be sure to get the opposite temp of what you just escaped in the tub. Bottom line, I wouldn't recommend under any circumstances, just didn't meet the two star standard let alone four stars.

We spent 2 days and enjoyed it. The roof top pool was lovely, small but pretty with a wonderful view out to sea.Most of the guests were German, and if I knew the language I would have felt better, although everyone seemed friendly.Food was good. Plenty of choice at the buffet style restaurant.

We spent 2 days and enjoyed it. The roof top pool was lovely, small but pretty with a wonderful view out to sea. Most of the guests were German, and if I knew the language I would have felt better, although everyone seemed friendly. Food was good. Plenty of choice at the buffet style restaurant.

Excellent hotel, would stay again.

Excellent hotel.

Great location, really helpful and friendly staff, food - good, would definitely use this hotel again.