This is a very nice place for anyone who is looking for un excellent hotel, easy for transportation, nice customer service, very very clean.

Good staff and safety

One of the best hotels I have stayed in

Small cramped room, lack of storage, yellow water and worst of all insect infestation. On a positive, food in the hotel restaurants was good.

I absolutely loved my stay therr

The two ladies at the reception Faith B and Mercy doing the night shift were outstanding and I believe they deserve a raise in salary. I want to inform Ibis, they are the evening Diamonds of that Hotel, very professional, welcoming and absolutely amazing with good knowledge of the area which made me feel very much at home.

Great place! I would use them again

Good location

This hotel is easily accessible and quiet. I didn't like the fact there was no one to help me with my luggage from the room to the reception.

They need to have a laundry area as well

GOOD

The hotel was ok for the night. I probably wouldnt stay long term.

Toooo small rooms that there is no breathing space.

The staffs were very efficient

Really clean rooms, great staff but amenities in rooms are very basic and no place to store clothes or other stuff

We stayed at this hotel for 2 nights after landing in Nairobi before our safari. The hotel is very safe, clean and welcoming. The bar and restaurant on the top floor is very good but you’ve also got a lot of other restaurants within a 5 minute taxi. The room was a little small for 3 people but not a major problem for a short stay. I’d definitely recommend this hotel for a couple of nights in Nairobi.

Small standard rooms but very well designed. Very well decorated and colorful for those who love a pop of color in their lives. Would definitely stay there again

It’s a great place. Great security.

Amazing

Beautiful hotel, clean, beautiful staff. Roof Top experience was awesome. Beautiful vibe & staff was amazing

Room was very nice on 8 floor the shower space little bit to small. Basically very difficult to wash your feet whit out not be under the shower head meaning that if just little bit more space that problem wil not occur.

Good service &food

No fridge available in rooms... A few renovations required which needs an overall assessment by property management. Enjoyed my stay. Staff were helpful and do a good job. Thanks Ibis

Staff were excellent and polite, comfy beds.

I like level of security there. However, the policies for guest visitations are a bit strange and inconsistently enforced. Sometimes there is a policy about guests having to provide ID for copies to be made at the front desk but at their discretion according to whether it seems too "late" for a guest to be visiting you, which is strange given that this hotel has a rooftop restaurant, bar and outdoor lounge which can be accessed via a lift without use of a keycard. I suspect these policies are not being enforced for actual security and safety reasons but out of perceived moral judgments about which types of guest and what times are considered "appropriate." This is an annoying, inconsistent policy reflecting less about security and more about front staff's sensibilities about what they consider to be "appropriate". Also, the food variety is good, but it is way too salty and dry. For such a nice-looking establishment, which I myself would love to invest in, the guest policies and less-than-pleasant food definitely make me hesitate about staying there again.

In the middle of downtown- convenient with Shops, transportation.

Stay away from this hotel. Dishonest staff, noisy and alot of repair noises in all rooms. The rooftop bar is noisy and the stuff is rude too. Pricy drinks and I could not sleep when I stayed 9th floor. I left one of my bag at their reception when I checked in but they never told me about it until I realized that I dont have the bag in the room. They only brought back my bag after 4 dayz of complaining. They are corrupt mafia group. The staff dont cooperate. one staff gave me late checkout since am gold member but they demanded extra charge when I tried to checkout even before the offered time was over. Toilets are small and dirty..the lifts arw disfunctional too..Housekeeping girls are good. The reception staff is horrible. Stay away if you can. Internet is good. Dont drink their black coffee tasting bad. you have to ask 100 times before they do any thing. They are many but low quality staff. Never trust them if they tell u something, just tell them to do it now. Horrible place. Main gate security is good.

Value for money

Good bang for your buck. Rooms are compact but clean with a modern-ish aesthetic. Feels like a college dorm with a facelift. You probably won’t find a hotel this good for the price, on price it kicks butt. I would stay here again.

Breakfast options could be better

The hotel is overall ok but personally I wouldn’t rebook it. The sheets and towels were not clean, bathroom super small and dirty. Food terrible and service takes so long

Great location, great prices and good service