Easy to move around the area

Close to the mall

Near the shopping malls

Nice hotel with helpful staff. Good location for The Top attraction.

In town and very convenient

Room cleaning only happen in evening

Very good location and friendly staffs. Room is very clean and spacious.

Good location with easy access to everything, property is well maintained and comfortable

prefer to hv daily housekeeping

Even tho the room showed signs of age it was super clean and comfy. Good size and comfortable twin beds. Really liked the hotel’s commitment to sustainability with their housekeeping policy and drinking water dispensers on every floor. The pool was pretty good too for both swimming and chilling. It was mostly empty during my stay. Amazing location within walkable distance to most of the city’s hot spots.

No water in the rooms. Had to go to get water at the common corridor. Water flow was so slow.

Overall it was a pleasant stay. Staff were nice especially the ones working at Wembley Cafe and the Chinese doorman uncle who was always concerned about my mom who has mobility issues. He would ask if we needed wheelchair and would open the door for us and even accompanying us to the lift to hold the door. Decor wise - the hotel was a little dated. Room was dark when we entered coz the thick curtains were drawn closed: Thankfully when we drew opened the thick blackout curtains the room was bright and had high ceilings. Although we were told cleaning of the room will be on alternate days, the room attendant would still drop in to do basic towel changing, making the beds and clearing the trash. The hotel was close to Komtar, 1st Avenue mall and Gama supermarket.

Housekeeping was done only on alternate days. Bar fridge is off when the lights goes out / card key is taken out of the slot. Needed the fridge to keep my medicine cool and when it was switched off, my medicine was spoilt.

In average, it is good and acceptable.

Very nice hotel

Like this nice hotel

It is a well organised hotel with pleasant staff

The hotel should be rated lower than 4 star

Aircon was cold and water pressure was great

Easy accessible to shopping and transport

Location convenient

Nice room

Check in was a breeze and the staff was warm and helpful. With Expedia's VIP Acess, we were given the chance for early check in but we were informed that we won't get a room with view. We decided to wait for the room and took up the complimentary welcome drinks for our fave room to be made up.

Follow up is prompt We compliant the aircon is not cool enough, the technician came in within 10 mins.

Really nice hotel. We enjoyed our stay.

To use being environment friendly as an excuse to stop supplying bottled water is ridiculous.

Close to food stalls, restaurants, mall. Great service of staff

Great place great location. No complaints.

Good location. My only gripe was that the rooms are a little dated and could do with a refresh. Breakfast spread could be improved too.

good location

This is a very eco-friendly hotel to the extend they do not even provide a single bottle of mineral water. So you get an empty jug and if you need water, you can fill it up at the corridor lift lobby on your room level. There is also no kettle, means I could not wash the cup or jug. I had no choice but to check on the room service but a bottle of Wembley mineral water cost MYR 13! There is also no tissue box in the room. I think these small little details dampen my stay. If I ever stay here again, I will bring my own box of tissues and bottles of water.

Above average hotel with good access to shopping centre