Great Hotel in Punta Mita with excellent service. Great Pools and jacuzzis. Excellent beach, very kind and helpful staff. Food and Drink prices are exaggerated though - it costs about twice as in other good hotels in Pta Vallarta area. Overall, excellent hotel that my wife and i enjoyed a lot.

Wonderful stay. Pools are great. Family pool was so fun and large. Not packed in October so lots of space. Loved this resort and will be back.

I stayed with my family at the Conrad Punta de Mita from July 21 to 27. I upgraded my room to a beachfront suite. There were large crabs in my room daily, crawling up curtains and hiding in clothes. There were old ketchup bottles and french fries behind the pillows on the couch and sitting area. There were dead rotting crabs in the walkways with flies and terrible odors. My core complaint is a serious safety issue. I’ve attempted to obtain the hotel managers email to make this complaint directly, but the concierge doesn’t respond. There was an abundance of iguana poop in the kid’s pool near the waterslide. I asked the staff if it was safe for my 10-year-old daughter to swim and was assured that it was safe. Iguanas were swimming and pooping in the pool daily. Guests, including me, were removing the feces with cups. On the third day of our trip my daughter developed a stomachache and diarrhea, which is rare for her. She was sick for the remainder of our trip. We visited her pediatrician upon returning home. After a battery of tests, she was diagnosed with Escherichia coli (E. coli). She was treated but after two weeks her symptoms persisted. She's been on rounds of antibiotics. The Ventura County CA health department investigated as part of their E. coli standard protocol. After tracing the dates and activities we've isolated the bacteria to being contracted at the Conrad, and the E. coli strain is due to animal feces exposure.

Incredible stay. Traveled with wife , 5 and 7 year old kids. We stayed in the beachfront casa with private plunge pool. Absolutely worth it. Just amazing sunsets in the privacy of our own pool. The views and amenities, I cannot say enough good things about this place. Kids loved it. Kids ate for free throughout our stay, even when ordering room service. Breakfast buffet was also included for adults because we stayed in a suite. The staff really makes this place great. They do everything to treat you like royalty. I can’t say enough about how hard the staff works to make your stay incredible. Our room also included a small appetizer and an ice bucket with 2 coronitas around sunset time, everyday. I mean, it just doesn’t get better. We loved it here. We had never been here and we absolutely fell in love with this place. We cannot wait to go back.

I thought the hotel was nice, clean with friendly staff. I thought everything at the hotel was over priced. For example a six pack of beer was $45.00 dollars, a burger $30.00 dollars, not pesos dollars. From the hotel to any town near by its $70.00 with hotel transportation but an Uber will charge you between $20.00 dollars to $30.00 dollars. I’ve stayed at other nice hotels in other resort towns and that’s where I’ll go next not the Riviera Maya. This hotel doesn’t have all inclusive to make you spend money. Beautiful but overpriced.

Very beautiful, but on expensive side to eat and drink. Shopping is close and fun, but very expensive to get dropped off there and even more to come back. Uber or hire a driver safely if possible.

The property its self is nice the staff is absolutely horrible. We are Hilton Diamond members and the staff was still off...

The property is beautiful and very clean. However it feels like they create system's to make sure “tourist” are paying maximum for everything. You want a cheeseburger with bacon that’s $40. I went on vacation with my wife, every meal including breakfast was at minimum $100. A taxi to Sayulita $80 and they do not allow you to book it yourself. The price coming back from Sayulita $20. Make that make sense? Drinks are $20-$30. I visited the 4 Seasons while I was in town, prices were half of what they charge at the Conrad. Again, the property is beautiful, staff is friendly, but even the staff at times admitted how ridiculous the pricing was. One said they “weren’t allowed to recommend any outside venue for dinner”. We’ve stayed at a lot of places around the world. This place just made us feel like we were being taken advantage of because we were Americans. We will return to Puerto Vallarta and to Punta Mita, but if you’re going, just pay the money and stay at the 4 Seasons of St. Regis.