Service was poor… i already paid and we were at the front desk over 25 minutes because of a mixup with rooms. They gave us a jey to a room that someone was actively staying in. Later in the night after finding us the very last room available they came knocking on the door asking us what was our name TWICE plus the breakfast was a BUST we went out for breakfast

Easy check in. Very friendly and helpful staff. Will definitely stay here again if in the area!

Just as advertised, met my needs and expectations

I liked that the hotel was close to the airport and offered shuttle services to and from the airport.

Great place. Simple and clean. Staff was friendly

Great property close to Knoxville airport. Front staff were friendly and helpful. Would stay there again.

It does not have closets in the rooms so suitcases and bags crowd the flor making getting up in the night to go to the bathroom is like running a gauntlet!

Unit needed cabinets with drawers. Lacked night stands & closet for hanging cloths. Very tight quarters.

It was very clean and new looking!

Immediate access to airport. Many restaurants within walking distance. Staff extremely customer focused.

Staff was outstanding.

Staff at the desk were wonderful.

You can’t truly control the air temperature in the room. I was freezing and no matter how high I’d turn the heater up the unit always would meet the temperature for 15 minutes or so then go back down to blow cold air. I got out of bed several times to try to adjust it. I eventually gave up and turned the unit off and guess what…it still blew cold air. I don’t mean a little bit, I mean I was blasted with it on my face from ten feet away from the unit. I’m not sure if this is all rooms, but I walked by others and it seemed to be a similar case. The room creaked a lot because of this so between that and the airplanes it was really hard to sleep. Apparently their key card machine kept breaking so I spent most of the night with no keycard, but the lady at the front desk was kind enough to let me in and out with her key. She was very pleasant but didn’t greet me when I walked in so I felt a little awkward just standing there watching her fiddle around the front desk lol. I eventually was like…hello? 😅

Very clean. Will stay again

Breakfast was very good

Nice clean hotel with super friendly staff. We booked their airport shuttle for a 0345 departure. We arrived at the counter and were informed the shuttle driver was sick. They pre ordered a ride share driver who was waiting for us. Excellent service.

Very handy to airport. The shuttle service was excellent.

Had a great stay. Everything was new and clean. We found the beds comfortable. The hotel breakfast was typical but served us well. Our only complaint was that our room was loud - there was a thumping off and on during our stay from an adjacent area that we couldn’t identify. That said, we’d happily stay here again.

Pool table and coffee table

Friendly helpful staff. Super close to the airport.

Super convenient to airport. Love the breakfast and lobby area. The 24/7 coffee and tea super nice.

Nice staff and clean rooms.

All good, shower was dirty, but overall good

Clean, accommodating staff, consistent with Tru brand.

Easy to find, clean friendly hotel

Great stay!

There was a high pitched noise all night long which prevented me from sleeping. Idk if it was electrical or whT

Enjoyed the hot breakfast. pick hotels without carpeting.way more sanitary .

Close to the airport and clean

Enjoyed my stay

Room is too small for the price. New and clean facility. The front desk person was not that welcoming.

Place was as expected when staying at anything associated with Hilton. Had an issue with the airport shuttle and the hotel phones were down. I didn't expect anything, but they quickly made it right and we're very apologetic. I would definitely stay here again. My child also loved that they had a nice modern lobby area with pool table and other games.