A very nice stay

Room was not cleaned. Floors not vacuumed, shower was dirty, windows had so much dust and dirt we wrote “ clean me” on them. Furniture was dirty from not being dusted in a very long time. No top sheet on bed which makes me think it was not clean either. Will never stay there again. We would have complained but it was after midnight when we returned to the room and just wanted to sleep .

Terrible check-in experience. We arrived on time and the room wasn’t ready. Then we had to deal with a rude front desk staff who wouldn’t tell us how long it would take to get a room. A manager finally gave us a replacement room. It was big but didn’t have the two beds I originally needed. Had to sleep on an uncomfortable roll-away bed. Loud music from wedding until 11 pm. And no room service. I have stayed with motels with better service than this.

As my Third stay at this property, It is amazing to know they are consistent. The check in staff on Saturday was amazing. The male front desk staff member was a bit rushed and rude Sunday morning but it’s fine. Overall as a third timer. I was pleased.

other than the lady at Breakfast who was very tentative to us, there was no service to talk about. We checked in at 5pm and had to ask for missing towels . They actually told us housekeeping staff has all gone home so they have no towels to give us ! so 4 of us had to share 2 towels. The next day after we came back to the room in the evening, only to found out the room was never made , nor did our towels got changed. when i asked them for clean towels, they told me no towels! Again! all the housekeeping staff had left! they managed to scout us a couple of clean towers. i asked if we could have a late check out so we can use the pool after they had a chance to clean it. they said nope! is the policy, unless we are a silver member!! this is what holiday Inn service is all abt!!! this is the first holiday Inn w such disappointing service!! if it wasn't the breakfast lady, i wouldn't even give them 1 star! she was the only good thing that happened!

The hotel is new, so it was clean and modern. I would recommend if you need to be nearby. We did happen to be there when there were a lot of children and teens running around.

Our room was huge and well appointed. Everything was very clean. The built-in bench with storage was so cool, like a mud room. Staff were all friendly.

The person working the front desk was away for 15m while I waited to be checked it. She did not apologize for the delay and did not seem to care that I was frustrated.

There is no breakfast included

It would have been once to inform arriving customers that the breakfast hours include a $30 charge for two.

Hotel was very easy to find, very modern and clean. The only “issue” was that the Keurig in our room didn’t work, but with coffee being readily available for free in the lobby, this wasn’t a huge deal at all.

A little old in areas some minor repairs needed. Breakfasts was sub par, no hot chocolate or orange juice.

Unimpressed with the receptionist. After check-in, I tried calling the front desk from my room about 6-7 times over a 10 minute period. The line was busy every time. Finally, I went downstairs to talk with the front desk receptionist. She was over at a nearby bar talking with a worker. She spotted me and lazily walked over to see what I needed. She was able to resolve my issue, but I should not have had to go downstairs to ask a simple question. I also believe she took the front desk phone off the hook. Separately, the air conditioning was very loud in the room, but needed to be on due to the hot weather. I got very little sleep that night.

Clerk in counter has done double checked my credit card. How I can cancel this work?

Staff very friendly. At check in our room wasn’t ready, but they were able to provide a comparable room since we were on a time constraint. Understaffed in breakfast area. Ran out of clean dishes, silverware, and coffee cups, so we had to wait before being able to eat. Food was good, but very few hot choices when we are arrived by 9:15; no eggs, bacon or potatoes. This area really needs to be manned by one person, restocking and cleaning area during breakfast.

Great room. Very clean even had a kureg coffee maker in the room.

Flat, hard pillows Got locked out of room. They changed the key code to my room Told me it happened to the few room sof guests No fruit, eggs nor fruit on breakfast bar No thanks from front desk

Booked and paid for room earlier in day.. i work all day on cell towers till dark.. i arrived arround 10 pm to check in.. lady at desk notified me that my single king room was given away to another guest.. she said they were fully booked that night and i should of tried to check in 3 hours earlier when they were busy to have the room i paid for.. ended up having to go down the street and get a room at the Hampton Inn which cost me an extra $40 more that what i paid their.. still waiting on refund from holiday inn express.. not holding my breath.. they didnt care about giving my paid room away to another guest 3 hours earlier... being paid for it should matter that i check in at 10pm if the room is paid in full in advance.. very upset.. hotels .com customer service was not successful at getting my refund that night..

Horrible staff! Extremely unacceptable- will never go back!

It was an okay experience. The phone in room was not working. Some of the lights too. Breakfast was not very great for the price.

Check in was smooth, room was nice, overall clean, except shower and shower curtains had other people hair in it. But the hotel was accommodating and the staff this trip was all amazing!

Staff was friendly and helpful

The staff was very friendly and helpful

Still clean, not so much compared to last year, breakfast is bad and expensive, good neighborhood

Really clean and very friendly staff. Highly recommend

This hotel was wonderful. It is very new and clean, and there were no bad smells here. The staff was friendly and attentive. The area is great, there are great restaurants in close vicinity and amazing shopping just a few miles away. I would definitely stay here again and thoroughly recommend this hotel.

Quiet and clean. Perfect

This was a pleasant stay. My experience with the two staff members who checked me in/out, was refreshing. The environment was well kept. A true hidden gem, I would highly recommend this location.

Overall liked experience I would prefer some small pillows in addition to the king size pillows

Beautiful hotel with great friendly staff. Will definitely stay there again!

Process was fast and Hotel was cleaned and quiet

Great service