room had roaches and location was dirty

I reserved for 2 days and canceled one day with my protected insurance and they did not want to give my refund back. The lights went out for hours and they had no tv. Plus the wifi signal was so low it didn't connect

Mold and gross smells in rooms.

Black mold in the bathroom, dated, old, mold in several places.

Tv didn’t work, room had a stale smell, front desk wasn’t friendly. When I arrived there were two other people trying to get a room. They were refused because they were “local”. What if they had an emergency and needed a room like a fire or busted water line or something like that. I was told later by a worker who spoke English that it was to keep trouble out of the hotel. Honestly I think it’s just bad business and I will not stay here again for such small minded people who are rude.

Overall the staff was very nice. The rooms were not very clean, smoke detector was not hooked up, no tv, pool was super unclean

My original room had mold all over the side of the bed, I was then moved to a room with a SMALLER bed and there was mold on the lamp shade of this room as well. They would not give me a refund nor accommodate anything I asked bc “there were no rooms available”. I had to sleep with the lamp shade outside so my boyfriend and I did not get sick from the mold!

It was horrible the bed frames on both bed was sticking out so badly that it scrapped me and my daughters leg badly enough to make us bleed just walking in bwtween the beds. Thd coffee pot in room was disgusting thsnk god i check inside thibgs like that it was so nasty where you put the water in it i swear it could of never been cleaned yuckk i bring to the office really pissed letting them know how nasty and all they say is what room number oh ok we will get another one NOOO really i dont want another you got to be kidding me!! No sorry nothing Then me and my daughter go to breakfast which starts at 6AM LOL well the main working at desk wasnt at desk we waited few mins tried hollerong for someone he comes out from room by office from SLEEPING hair messed up and alll smh so we sit and wait for about 40 mins hungry they surely didnt use no gloves and when i say THEY yes there was also a lady same race as him that came from napping in the back to top it off the FOOD wasnt worth waiting for it was so nasty Lastly my poor bsby couldnt watch tv in room cause their CABLE wasnt working in none of the rooms lmao They just need to be shut down foreal