The best hotel experience I have ever had. Totally recommend.

Bed bugs issue on the 1st room that they gave us. I hope they have it cleaned after we reported it to their management.

Good

Llana and Eric on the front desk were great and helped when needed to make it a great stay. The maintenance team quickly addressed an issue I had with a deadbolt. The shuttle drivers were all amazing. The only negative was the bathroom had some peeling paint, and there’s no safe in the room. I would stay here again.

What a beautiful place to stay! We were treated well by staff, our room was perfect! So glad we chose to stay here!!

It was a very easy check in and check out experience. The free breakfast was delicious

Room was located over the conditioning fans of hotel. Only noticed his noisy room is when I turned room AC. Had early check out so did not bother at that point to ask to change the room

Great hotel with nice rooms & mall across with shopping & dining options. Friendly helpful staff also.

The A C is noisy laoud and make me wake up all night

Helpful and polite staff

The staff was awesome and amazing

The staff was very nice but the property could use some updating. The breakfast left much to be desired but it was clearn .

First room got noise from lower bldg fan. Need to change room.

N/a

Great hotel to stay at for quick access to DFW

Nice room , property a little “dated”. Easy check in !

Place was packed. Couldn’t hear people in the hall very much. Breakfast was also packed but they kept it fresh. Great place.

Rooms were very large and bed comfortable. Sink and bathroom counter being in the room instead of in the bathroom was a little odd but we got used to it. The price was great and the rooms was nice so I would stay there again We were there for business

My first time leaving a review and I had to do so because when we got on the room, the bathtub had a spot that looks like rotten mental. That was not a problem. The major issue was we woke up with bed bugs crawling the beds and bathtub. We called and told them we found bedbugs and we would likely need to change the room or something. Nobody came up to the room and they told us they didn’t have double bed. We couldn’t stay in the hotel for the rest of the stay. I came back to get our things and seems like they already got it ready for someone else to use. Not sure if they treat it on not. They downplayed it and acted like we were lying. I have pictures and videos of this. Oh another thing, it was so busy with people walking around with Covid.

The staff were always attentive and pleasant. The breakfast menu was varied. Cleanliness was one of my priorities. There was only one area (around the dining garbage can) that needed attention sooner. The chairs provided at the tables were too big and deep for the area. Otherwse, a good place to spend nights.

We have stayed here many times. The property is clean, well maintained and has a good breakfast. The staff is friendly and helpful.

Cleanliness

Thumbs up

Clean rooms, quiet area and plenty of parking. Only two things that weren't so good were the free breakfast and Wi-Fi speeds in my 4th floor room. Breakfast was mediocre with tasteless scrambled eggs, cardboard flavored bacon strips and soggy french toast sticks. The only good thing was the coffee in which Starbucks were used. The Wi-Fi access was slow as molasses and only used it to check emails, you can forget streaming since you're better off watching the in-room TV. Other than those two subpar features, the hotel was nice.

Excellent property. We will stay here again.

Overall it was the worst Hyatt I have stayed in. It appears older and run down. The a/c in our first room did not cool the room. It was blowing cold air if you felt it but not past an arms length. The front host told us to move the bed away from the wall and turn it and it should help. They said they are finding this to be an issue and moving the bed over helps. Well you can only move the bed so far due to a wooden stand being between the two beds. Anyways we moved the bed and it did not help. So they move us rooms. After moving room and adjusting the air and leaving all blinds closed as instructed same problem. Now it may seems like we were just complaining but my Mom was also staying at this hotel and her rooms was substantially cooler than mine. So I knew it was capable of getting cool. But now they just seem to look at us as if we are complaining. When I’m spending over $500 to stay 3 nights somewhere I would like to sleep comfortably. It just did not happen this stay. Very disappointed.

Very nice

Rooms are so spacious. It’s nice to have 2 beds and a couch. Pool outside was great! Gabe at check in was awesome and friendly.

Great experience and staff very friendly. Hotel was very clean.

This was my first time staying. I really enjoyed the property. Will be returning

The pipes and broke light pole was awesome

The place is weathered and in need of an update. Our room smelled like a stinky sock, and the AC unit kept the room damp and not fresh. The pool was nice.