I had an issue with the staff member working when I was checking out at 7am on 2/20. He never asked may I help you, he made me stand there forever until someone else arrived. He was incredibly unfriendly and should not be in customer service.

Sheets and towels were dirty

Very convenient well kept property

Loved everything! Great place!

very close to the slopes, 3 minute walk to the lifts.

Love staying here every year. Just wish we could stay longer.

Beat up hotel. Overpriced for amenities and rooms.

The rooms were larger than expected. Free hot chocolate in the main area. Very festive decorations. The staff was professional and polite.

I liked the location and the room layout, but the room, tub, and towels were dirty. A change in bed linens is an extra charge.

A family ski trip

Great location. Hotel staff were amazing and accommodated every any concern we had. Bellman were awesome; very friendly, helpful w the shuttle and good guys. Cleaning staff didn’t come the first day, second day they didn’t leave towels or coffee, third day they came at 8am (which was super annoying for us relaxing), the coffee pot in the room had a used coffee filter that never got cleaned out while we were there and was there prior to us getting our room. The pool and hot tube was fun.

Kitchen well set up. Neither shower head was working and maintenance did NOTHING to rectify and i had to go to Walmart to buy shower heads so i could bathe. Also housekeeping left my door wide open when they were done

Great location! Very accommodating.

The property was great, the check-in was easy. They have a valet option as well as a shuttle service, however the valet and the shuttle driver are the same person so it makes it a little difficult to get your vehicle when they are out making a shuttle run, especially in the evening. Otherwise, great service.

My patio door wouldn’t shut/seal properly so the road noise was very loud coming through the gap. Didn’t sleep well. Also was an adjoining room so I heard the noise from the other room. If your a light sleeper be aware of these things. Other than noise while sleeping everything else was good.

love this place

I loved the rustic feel of the hotel. I wish the pool and hot tub were open when we stayed but that's ok.

Staff really nice and accommodating! The room was clean, the hotel is just a little bit old.

We had an overall great experience.

The hair dryer was broken, and when we requested a new one it was never delivered

The pool and hot tubs were amazing. The room was small but cozy.

Beautiful view. Clean and comfortable room.

The Steamboat Grand is a great place to stay for its close location from the town, for the room quality, and the amenities like the 2 hot tubs and pool. The room (2 queen beds) was clean, roomy, and adequate for our 2 night pre-ski season stay. We loved the large size of the 2 hot tubs and the vastness of the pool area. But, it was the customer service that was most outstanding and impressive. At check-in, no time was wasted by the friendly concierge in guiding me from the curb to the front desk. The front desk attendant was very friendly and welcoming and had our room ready early in the day, which was a bonus since we had arrived early after a long drive to Steamboat Springs. In the hallways, we were always greeted with kindness by passing staff. But, the dining room servers were the ones who stood out the most with their hospitality, kindness, and distinctively welcoming and positive attitudes. At all of our meals, servers Jamie and Caleigh were especially super attentive and took great care of us. Their customer service reflect great credit upon themselves and the hotel staff as a whole. We felt more motivated to eat in instead of eating outside the hotel, even with the limited summer menu. The bar drinks were top notch and decently priced. The service desk to check-in to the pool area was quick, efficient, and simple. Those attendants were super nice and helpful too. In short, the customer service was awesome and made quite a lasting impression with us.

Loved the location. Right next to the Gondola access and beautiful views around the property. Did not like I had to pay extra for parking.

I've been staying in our family home in Steamboat for 40 years. Because of special circumstances we needed to stay in a hotel for two days. Knowing every nook and cranny of Steamboat we could not have been more impressed with the Steamboat Grand. The room was huge, completely accommodating and more than we could've asked for at this price point. It was only two of us but absolutely would return with two college kids and even friends. The kitchen had everything we needed. The bathroom was huge. The fireplace and view were perfect reminders of the beauty of Steamboat on a chilly fall night. Having "Market" and restaurant/bar on site is great. The pool and gym are terrific and the location can't be beat. Staff was lovely. If ever another opportunity we would certainly stay again.

Pool and jacuzzi the best part

Beautiful and quite place!!

Beautiful place with very nice staff.

It was fine just not over the top. For the money expected more.

Amazing place and met the owner of the building. Hot tub was awsome at night

The pool, hot tub, stream room, & sauna were excellent. The room with a balcony, fireplace, and 2 person in-room jetted tub was awesome. We really enjoyed our stay! Strawberry Park Hot Springs was spectacular as well!

It was a very nice hotel. super clean and friendly staff.