The service was really slow and they never pick up the phone!

A fantastic place for an escape even with family

All things excellent and professional.

I spent three nights at this hotel for business, paying $2,600 per night for an upgraded ocean view two bedroom suite, and I was extremely disappointed with my overall experience. The room itself was great! However the construction noise was unbearable, starting early in the morning and continuing late into the night. Additionally, the fire alarm testing that occurred today was poorly communicated to the guests and was also very disturbing. While I understand the necessity of these tests, the execution should have been handled better. Victoria, the Director of Front Office, showed a complete lack of empathy and provided inadequate service recovery by merely offering a free late check-out. What was worse was her arrogance and lack of care. I strongly urge the ownership to reconsider their on property leaders, as this level of service is far from satisfactory. With many other options available in the area, I will not be returning to this hotel.

One of the most beautiful hotels I’ve been into.

Really the best hotel in Miami Beach

The absolute only place to stay on south beach

All night loud noises come out the plumbing or A/C makes it impossible to sleep

lot of construction noise

Setai is amazing. Construction is going on - both sides of the hotel, and inside the hotel. May 2024

Absolutely amazing - one of the best hotels I have ever stayed at. The service was exceptional.

Amazing service

It was amazing

Welcoming staff and helpful

This property is one of a kind. The moment you pull up the valet employees are very kind and professional. The front desk employees are friendly and helpful. Beautiful and clean everywhere you look. The brunch on Sunday is the best in town

Highly recommended

Location and safe

This hotel is opulent. It exceeded my expectations

Incredible Experience. The staff is beyond attentive and friendly. The quality of everything at this hotel is exceptional.

Place looked run down, elevators were out of order, they should let you know that before you book a 2000$ a night room. Food stinks

Great service

Very high standards on every single aspect.

ONE OF THE BEST IN THE WORLD.... STAFF ARE THE BEST, AND FACILITIES EXCELLENT.

Beautiful place!

wonderfull life in Setai for me number one

Staff friendly accommodating, restaurant and bar great service and excellent food. Definitely a repeat

We love The Setai . Definitely will come back

Hotel is excellent, elevated experience for south beach area. Good pools, different temperatures, which makes up for no hot tub. Restaurants are both quite good, two of the better ones in south beach. Only complaint is slow valet, but hotel was quite generous about the inconvenience and gave us a nice bottle of champagne as a sorry. Will stay here again I’m sure. Very much enjoyed it.

room design and bath room sets two seperate, pools wonderful

Amazing

Everything was good

Amazing property with extremely attentive and pleasant staff