This trip was partial anniversary partial mental reset. We spent 4 days doing nothing and loving every moment. The indoor pool and hot made the trip. We spent a lot time there.

Great hot tub and small pool! We booked it just for the hot tub, it was very hot and had great jets, loved it! Spent only 1 night but got in the hot tub 4-5 times!!!

Really enjoyed our stay. Convenient location, great restaurant on site. Breakfast was delicious. We will be back!

COCKROACHES are in this hotel! After arriving after 1:00 AM following many travel delays, the first-floor room we were given smelled musty then a COCKROACH crawled across the floor. We moved to another room on another floor as it was too late to go to another hotel. The next morning I reached out to Hotels.com to get a refund and was under the impression that night would be refunded and the next day would be cancelled without charges. I received a refund for the second night which was canceled, but the hotel refused to refund the first night despite the cause of the problem being cockroaches in THEIR hotel. Hotels.com tried to get the first night refunded, but the owner/manager repeatedly refused and stated per their policy "Should you change or cancel this reservation for any reason, your payment will not be refunded." That policy shouldn't apply when the hotel is at fault. We had a very NICE stay at SpringHill Suites Savannah Richmond Hill. Stay there instead!!! It's immaculate and worth the price!

Beautiful property,very well kept!

This hotel was not my fave. The rooms are outdated. Ceiling lights were flourescent lights you’d find in an office building. Felt sterile. Breakfast is done at 9 am so we missed that. Staff friendly. Pet friendly thou!

Nothing special, had to cancel original reservation due to hurricane Milton in FLA. Original trip was return from FLA. a week later, rescheduled turn around back home. Cancellation of first trip was done and approved for refund. Second reservation was made without issues on my phone app. Will see when I get home and review my "E" mails to make sure everything adds up.

Stopped in on the back end of the vacation. Better breakfast choices. Joke allowing dogs in the hotel though and having the game room on the third floor kept me up half the night.

Lady at counter lied to us during the hurricane. She said she canceled our room and there would be no charges. She did this because there was no power, internet, staff, etc., but they still charged me for the room.

Breakfast selection very sparse

This place was beyond 5 stars they have renovations going on now for there there rooms. I stayed in one and it was magnificent.

No comments

Nice

Clean and quiet

Awesome property!

amazing clean and awesome customer service

Clean and comfortable.

Superbly clean. Sam at guest services was impeccable. The room was absolutely spotless. I will be staying there many times in the future.

The elevators were broke. They got my room number messed up and it needs upgrading desperately. Staff was nice but just getting a phone call early in morning startled me and made me think it was a scam.

good

Clean, well maintained, quiet, easy access from I 95, excellent choice of food for breakfast. Customer service excellent!

Clean

Loved everyone at the hotel and the breakfast option with kids was great.

Pool not working, hot tub down, no wifi, elevator out of service. Would not give me a lower floor room as i cant do stairs even though they had lower floor rooms available. Theyvsaid because i paid tjrough orbitz. Keys did not work for room, 2 trips to desk still not working. Changed me to another room that a key would work. Attitude from female manager on duty that wouldnt help the 2 clerks in training after 30 minutes of waiting for them trying to get me checked in even thought i pre paid in full. Manager never apologized for anything and walked outside while i was still waiting to be checked in. I am an area hospitality manager in the industry and could not believe the lack ok hospitality at this location. I will be looking to change my choice of hotels in the future.

Glad to have chosen Best Western Plus Richmond Hill Inn over others in the area. Everything was spot on. Employees were very helpful and kind. Would gladly recommend to anyone looking for a place in the area.

Great location, breakfast and service very nice, rooms clean and spacious. Only downside was that the elevator was out of order during our visit, and the hotel walls aren’t very soundproof. But affordable and fine for a one night visit or stopover.

The jacuzzi never got hot. Elevator did not work. Staff was very friendly. Free cookies in the afternoon. Property was clean

Clean! Modern!

Just needed a place to sleep for a few hours. Told staff it would be late arrival had everything ready when I walked in.

Friendly staff and great location but few details about maintenance like wet carpet around the A/C unit and stuck shower faucet. I'll consider coming back if the room's conditions improve

Hotel is well kept but dated.

Seems to need an update all around. Room dirty and smelled like mold. Not what I was expecting after ready prior reviews. Very disappointed.