Excellent food for an all-inclusive hotel.

I didn't like anything at this resort. Having left the 4 star H10 I was absolutely shocked to arrive here which is also shown as a 4 star. It should be classed as 2 star only. Its 10 mins walk to nearest shop/bar and 30 minute walk to beach. The menu does not cater for vegetarians which we are. I asked for cheese one day to be told there wasn't any (yet there was on most other days). Breakfast is dreadful only cooking omelettes 3 days out of the 8. The hotel leaks when it rains having buckets and towels laid out everywhere. Many guests were smoking cannabis which meant I wasn't able to sit out on my balcony due to the smell. Entertainment absolutely awful The 'Crazy Show' totally not fit for under 12's with cross dressing & phallic props throughout the show. Only 50 guests can fit in the inside bar so unable to watch certain evening entertainment. No soft furnishings to sit on. The amphitheatre is freezing having to sit on stone ledges to watch entertainment. No comfort whatsoever for evenings (or days). Snack bar only serves hotdogs/chips and crusty dry ham & cheese sandwiches. 4 out of our group of 10 had upset stomachs for 3 days each. No tea/coffee in room had to pay £10 to hire kettle. Room facilities do not reach 4 star standards. Not a nice surrounding area for an evening stroll as its set in the middle of a building site.

So after reading reviews I wasn't expecting great things...however we thoroughly enjoyed our stay here! * Check in: nice & easy, reception staff very helpful and friendly. * Rooms: rooms are a little tired, would certainly benefit from a bit of TLC, however they were clean & spacious. Only had standard room, but was well set out & separate dressing area outside bathroom was perfect for us. Hand soap provided, as was a multi use shower gel/shampoo. Towels changed whenever you want - just pop them in bath and they'll provide fresh. Room attended every day. The only major issue was the lack of plug sockets! * Pool: area always clean, we weren't there in peak season so didn't really have an issue getting sunbeds, although getting them in peak places you needed to get there just before 10am. Towels available from reception for a €10 deposit . * Food / Drink (all inclusive): not really sure why so many have issues with food!!! We ate extremely well for our stay. Breakfast was basic but could get fresh fried eggs and pancakes or omelettes, + standard basics. Lunch & dinner were much better, found myself eating much more than I should!!! No the food isn't hot, it rarely is on AI, there is a microwave to heat it up a bit. Drinks in the day you pay €1 deposit for a plastic cup, just tell them when you want your € back. Not a huge variety of spirits, but drank quite happily 😉 beer was nice. Bar staff were fab! Would of liked a cocktail selection, but no biggy. Fab for price!

Just returned after a 10 night stay Staff were so friendly and helpful Rooms cleaned Everyday,food wasn’t the best but plenty to choose from Breakfast was the best(my personal opinion) Pools were fabulous Drinks were great Location is about a mile away from the main area,about 20/25 mins walk which we didn’t mind ,nice big gym ,crazy golf, table tennis ,volleyball kids club Better than expected from reviews

Despite all negative reviews we gave it a try as it was located conveniently. Hotel looks good, clean and staff were great and helpful. Facilities great as well. Big pool outdoor sitting huge restaurant. The only thing hotel could approve on is food. We chose Canarias for delish cuisine and hotel is mostly orientated for tourists from UK or France. Lots of fried food, pasta or pizza etc. Some sea food would be nice or typical Spanish/Canarias menu would be lovely. There was a paella few times but with sea food not so much. Good there was fish options that was good.

Perfectly acceptable hotel. Friendly staff. Good animation team with varying itineraries. Food was varied, but as is common in AI hotels, could have been warmer. Nice pools with slides. Would certainly consider staying again.

Avoid that place!. Thank good for amazing respond from hotels.com and quick refund as we left that horrible place next morning. It’s worth to book hotels through that website!.

I have fussy eaters and managed to find something for them to eat everyday although the 4 cockroaches in the dining hall that I see on the last day was a bit daunting. The staff are very friendly and helpful, the entertainment is rubbish it starts at half 9 and finishes at 11, no entertainment around the pool in the day. The pool is freezing cold , to the point where my 4 year olds arms as turning purple and hd to get her out!