A cracking little budget hotel right in the middle of town

Lovely looking hotel and amazing features. Our room was not very nice.

Nice hotel.

Really liked hotel very clean and comfortable but food let it down food was cold bad service had to wait about 15min to get more bacon and eggs for breakfast toaster not working properly evening meal was bad nearly every thing swimming in oil cheap bad food it's a pity because the hotel has everything going for it except the food and the service I would stay again but bed only What a shame such a lovely old hotel with charm and history but unfortunately bad food and service This hotel needs to get their act together and serve better food maybe different management Here's hoping!!!!

Lovely quaint hotel in an ideal location by the old port. Would definitely stop there again. Take your own toiletries as they only provide small sachets (shampoo and shower gel)

Fantastic experience. Hotel had a lot of character, and amazing breakfast and dinner. Amazing location in the center of the old town of Puerto de la Cruz. I am so glad Hotel BotanicoOriental Spa & Garden didn't have availability. I spent two days at the 5 Star Botanico, then a week at Hotel Marquesa. I am giving Marquesa a perfect score, because they did many things above their star rating.

The hotel has great character and is based in a really good location with an abundance of bars and restaurants close by. The rooms were spacious but were a little warm due to the time of the year and no air conditioning. The bed was comfortable. We had both breakfast and dinner in the hotel. They had a large range of choices in a buffet style and represented good value for money. We also had the pleasure of dining at the restaurant in front of the hotel one evening. A wonderful German band was playing The rooftop pool is nice and refreshing after a long day of walking around. The only slight problem we had was finding free parking. We eventually found something around 15 mins walk away. We just decided to park up there each day. It was up the hill so was a good workout. Paid parking is available closer to the hotel. If anyone is looking for a quick 20 minute COVID test for flying, we used Eurofins megalab which is a short walk from the hotel. We would definitely stay at this hotel again.

Lovely historic hotel. The man on reception was very friendly and informative. Very clean, Good selection buffet breakfast and fried eggs cooked to order. Lovely views from rooftop pool.

A hotel of great character in a prime location. Great service.

Do not be fooled by the patio restaurant at the front, enter the hotel to a magnificent adventure in Spanish heritage and history with the age and architecture. Much bigger than it appears from the street and includes an adjacent newer building with a rooftop swimming pool and lounge chairs. Larger rooms, a breakfast with options and outstanding staff makes this top of the three stars, all with a fantastic central location that is a few footsteps from everything. Ask for Jose to experience a personal welcome and attention.

Good: Charming reception area, friendly receptionists, clean ang good-sized rooms. Clean. Clentrally located. Bad. Breakfast was close to disgusting. It would behove the hotel to minimise the number of items offered and focus on fewer items of higher quality. The breakfast room was very uncharming and had bad lighting. Wi-fi reception in the rooms was sketchy.

Excellent location,staff very helpful.food a little bland and repetetive.Rooms are generally in need of upgrading,but comfortable. Large balcony.

very good but breakfast a bit limited eg fresh fruit, but definitely would return

Pleasant hotel in the heart of puerto de la cruz. Rooms are basic but spacious. The staff were friendly and helpful.

the room service was sucks they barely clean the room and removed the trashes

The place is a little tired.Told off for taking a coffee from breakfast room to our room made us feel it’s run for the staffs benefit rather than the guests. Old management set in their ways I guess. Breakfast not great. It would be better to have a choice to include in booking or not.

Excellent location & lovely old building. Breakfast was super with lots of choice including fried eggs, bacon, sausages & baked beans, however take your own jam or marmalade as the sugar-free jams there were tasteless. There was an evening buffet at 7pm (8.50 euros a head) but we didn't try it. No kettle or fridge in the room but comfy beds & good towels but bathroom toiletries could be better. Would definitely stay here again & will recommend to friends.

Lovely hotel, fantastic location, very good service.

Fantastic location. Beautiful building. Breakfast amazing.

Lovely old hotel in pedestrian zone. Live music in pavement restaurant every evening. Plenty of good local restaurants & excellent buses to other parts of the island. Gave 4 stars as bath water not really hot. Also they could do with a second coffee machine in the big restaurant to avoid queues at breakfast.

Staff were unhelpful and came across rude. Issue with room lock never resolved over 6 day period. House keeping coming each morning before 10:00 have a sense of being rushed

The worst mattress I have slept on since summer camp 30 years ago! There is not much between you and the springs: turn over and one feels a spring coil in the cheek bone, shoulder, ribs, knee, etc., causing the need to adjust due to uncomfortable pressure points on one's body. I highly recommend the hotel upgrade the mattresses as the current ones in use are more appropriate for a flop house.

Hotel is very pleasant & nice, staff is amisble & helpful. Rooms are clean, great view on tgecityfrom roop top pool. Close to the folliwing tourists spots: - 5 minutes walk to Lago Martianez beach -15 minutes walk to Playa de Jardin beach -20 minutes walk to Loro parque -15 minutes walk to surfers spot & school La Marea Breakfast buffet was variable (veggies, fruits, yougurts, omlets, etc) Dozens of restraunts & cafes nearby.

Was broken light in room. Aircondition wasnt work properly too. The hotel send someone to fix it, but it remained as before... No vegetables in breakfast... Location is great

Old Hotel in the centre of Puerto. Ideal location for plaza, harbour and San Telmo. Reception staff pleasant and helpful. Waitress in the dining room speaks when she feels like it! Food, well... to be desired.... Plenty of great restaurant's and snack bars close by. This is a Very old and basis hotel but the rooms are very clean.

Nice hotel with friendly staff however the pool area was dirty and breakfast was really disappointing. The hot buffet was usually cold, kitchen staff were slow to top up food and finding a table was a challenge some mornings.

Very convenient, as in perfect position, for sea, shops restaurants, I have difficulty walking, And for me it's so good I can get to everything. For price it's very good value for money, my only thing is, I am not keen on the evening meal, so go out a lot,breakfast is good.

Stayed a week in this hotel, very nicely located at a walking distance from both sand beaches and the free parking opposite the harbour. Being on half-board and checking-in quite late we were offered a cold dinner very much appreciated. On the other hand the quality of the food is probably the lowest possible, the worst being the juices in the morning!

Thought this hotel was great value for money. Pleasantly surprised. However, wouldn't recommended for poolside type holidays..........................

Clean, friendly staff, quiet, good location in the city centre and close to the beach. Quiet due to the guest (over 65) but cheap and comfortable. Regretably no wifi in the rooms.

I stayed at this hotel for a week. It was not too too bad overall though there are a few things which went wrong. There was no aircon in my room so it was boiling hot, plus as I was on the ground floor, I had a sliding door which I wouldn't dare open in the evenings as anyone could have then come into my room while asleep... As well, found 2x small and 1x big cockroach in my room.... When I booked the hotel, it said that it was an adult only hotel but that was a total lie... Loud kids jumping and splashing in the tiny pool... Draft bier prices changed every night? I'm always a fun and smily person but didn't manage to get one smile out of the numerous receptionists... But other than all this, the hotel was not too too bad, lol....