We enjoyed our stay! The staff were so kind and welcoming, our room was lovely, beds were comfortable, included breakfast was just right! They even made us breakfast to go on the second morning, when we had to leave for the airport before breakfast opened. The area around the hotel had some great restaurants, but also seemed possible a little unsafe at night. I appreciated that there was a 24/7 security guard outside, and during the day there was always another staff member outside to help with taxis and Ubers. I highly recommend!

comfortable, welcoming and all the ameneties thank youn

Pretty nice hotel with good breakfast including.

Pretty nice hotel, and great customer service.

I liked the quiet and peaceful atmosphere of the place

Very safe a policeman walks you to your Uber. Also the breakfast was amazing!

SAFETY IN NEIGHBORHOOD

Aside from the more than generous space, it's as if you're home in your master bedroom, the bathroom was to die for. Not only did it have a, wait for it, a Jacuzzi, it also has a Bidet! I got sick in Otavalo from eating Seafood soup. The Bidet became inseparable for 2 days. The best 2 days of my stay.

Great place to stay. Spacious room, clean, nice gym, restaurant open late, quiet, good water pressure. Only wish the gym had a water cooler/jug and towels. Towels were not always available or out

I like it all the room the bedroom very clean and the stuff are great and helpful for real center of Quito and close to ALL THE bar's restaurants

The decor, gym, high quality breakfast, polite staff

Excellent hotel, excellent staff.

Check in was efficient, friendly and helpful. I was given an upgrade to a suite on the 7th floor at no extra charge. It was great after a long travel day that the in-house restaurant was open until 10 pm. The cappuccino and cheese cake was much appreciated and well presented, but just okay in quality. The suite was huge, had a fridge and coffee area, wonderful big bathroom and king size super comfy bed. The air ventilation system was a little noisy. The entire room was spotless! A buffet breakfast was included and it was very good with adequate choice for all. Restaurant service was excellent. First time I’ve tipped for months in Ecuador. Front desk and security staff were so helpful with recommendations and directions for things to do in the area. Front desk staff arranged for my hotel transportation and to my surprise it was a very comfortable SUV at the same price of a regular cab. I was so in need of this pampering after a hard week. Thanks so much to all the staff! I got a great price for the hotel room through hotels.com and I totally recommend this hotel for a stay in the Mariscal district of Quito.

Need to have frigobar or ice maker machines. Need outlet near to the bed. Need air conditioner. Also the toilet need has more pressure. If fix all this the hotel will be better

Excellent

Clean and very nice breakfast

Incredible value for the money. Breakfast was a very nice continental breakfast. The room was quiet and the bed comfortable. Will stay again if travels bring me near the hotel.

N/a

Centralized

Great quiet big

Staff at front desk really nice and helpful. Room with lots of space. The hotel is very centrally located.

Property was located near shopping and restaurants that were in walking distance. Friendly staff.

We always have a good time at the hotel but I recommend change the detergent or use a better bleach. The towels don’t have a good smells

so like

Very good

I would recommand this hotel anytime. Good staff good safety good parking good room

Little noisy the street

This was an amazing hotel I loved how secure I felt. I would come here again it was so clean and affordable price. Definitely come here if you're a solo traveller or just a Skeptical American like me.skeptical

Professional staff, cleaning was great! Rooms were high end and cutting edge. It was very accommodating and helpful Breakfast in the morning was to bland—needed much more variety!

I had a pleasant 10 night stay at this hotel. I feel that what I received in terms of service, quality of the accommodation and the facilities (I used the gym most days) represented excellent value when compared to other properties in the city. The continental breakfast buffet was very good and staffed by consistently attentive and efficient staff. I would recommend this hotel without hesitation, and would definitely return here.

I have stayed a few times at Reina Isabel and will go back again. It's very clean and comfortable, has a great location, all the staff are friendly, and the breakfast is great too!

Nornal