The staff at reception were exceptional!

The setting of hotel was excellent. The food was ok, but limited choice, we would not have liked to stay longer due to this. The restaurant was a little like a cafeteria due to not having drinks served, ok in day but not in evening. Dreadful placemats. Coffee etc dreadful. Poor quality alcohol. Dreadful plastic drinking cups. Food in snack bar was atrocious, it was put out about 12.00'and left all afternoon. I think it was more 3* than 4. Not very comfortable seats for evening and they were in rows, thus causing a no atmosphere aura.

Lovely place food could be a bit the same. Staff were wonderful.

Cean hotel with the staff ready to help stone throw from the beach

The position of the hotel on the seafront and within walking distance of a small town with shops and restaurants

An amazing hotel, excellent array of activities and entertainment, not all to my liking but certainly a wide range. Very tasty and varied food.

Lovely hotel. Great staff, food + drink plentiful. Wifi good. Atmosphere and spa good. Great stay!

Nice hotel ideal position right next to the beach am 10-15 mins walk to the shops. Food is ok but could do a lot better

Very friendly staff, nice food, clean resort overall, had a great time.

We booked this hotel as it had good reviews and was reasonably priced. We weren’t disappointed check-In was very polite and efficient. Our room was a good size, modern and comfortable. The real bonus was the balcony which was a sun trap. This time of year there can be quite a strong/cool wind but you wouldn’t know it on the balcony. Also as others commented the pools can be a bit chilly but our 10 month old was fine in the children’s pools which are shalllow and well protected. Beware many websites mention an in-door heated pool but don’t tell you that it’s adults only and part of the spa so 10 euros entry fee. One thing you fear with all inclusive is a lack of quality or choice. I am pleased to say that you will want for very little here. The breakfast buffet caters very well for us brits but there is also always plenty of fresh fruit etc to compensate. Lunch and dinner will include lamb/pork chops, kebabs, steak, prawns which you would pay a lot for eating out. Good options for little ones as well. Liked the fact that you could help yourself to beer and soft drinks during the day and in the restaurant but you will queue in the entertainment area. . The staff are very friendly and there was a nightly mini disco, show and DJ til 12. We didn’t really rate the wine or the juices but hey you can’t have it all. Costa Teguise is nice with many bars and restaurants within walking distance. We regularly walked the coastal path to work off the calories and get our baby to sleep.

Loved our week here. Staff were excellent very friendly. Food and facilities were also brilliant.

The hotel was great very clean the staff where very friendly. The food quality was great and the all inclusive beer was good. I would definitely visit again

Lovely staff, food absolutely fine, could make a bit more vegetarian but there was about enough. Nice location, I don’t think Teguise is the club centre of Lanzarote!

Very disappointed with the quality of the food and Entertainment. This is NOT a 4 star hotel based on its food alone. Rather than offer 10 choices badly they should focus of 4 well. Most offerings seemed like they were bought in frozen and simply re-heated. The "Gourmet" a la carte restaurant is a joke and a conveyor belt. In all the food is mass catering aimed at families, not for a more refined pallet. The Entertainment was poor with large sections based on the guests making fools of themselves. Better acts could be found a short walk away in the main town. We did complete 2 survey forms while in the hotel but no one ever came back to us. Adult couples should avoid if they want any peace! The room safe is not included in the "all inclusive price" neither is the use of the Spa. Treatments we know are extra.

Nice location, but very disappointed overall, I paid extra for a suite rather than a standard room, we were given room 101, the first room in the hotel, the balcony was next to the main entrance so had no privacy whatsoever, the room was very tatty with paint bubbling off the walls and wallpaper peeling off, the aircon didnt work, toilet seat wasnt fixed properly, soap dispenser in shower did not dispense, but worse of all, it was directly opposite the communal toilets for the hotel, we heard the hand drier etc. constantly from 7am to midnight! We immediately requested a different room but were told to come back the next day, then the next day, then the next day, it took 4 days to be given an alternative standard room, which was like moving into a different hotel. the information in the listing for this hotel is very misleading, it is classed as a Romantic Hotel, utter rubbish unless you like been romantic with 300 people milling around you! Relax in the Adults Only pool which you couldnt get near for kids! Relax in the infinity pool with jacuzzi beds, that didnt work, massage under the various water jets at the sides of the pools, that didnt work! queue for 10 minutes to get half a pint of beer in a warm glass! we paid to use the spa to try and get some peace and quiet, what a mistake, the whole area was freezing cold, all 3 jacuzzis were cold, the steam room had NO Steam! Sorry but we would never visit here again or recommend anyone to visit.

Nice location, but very disappointed overall, I paid extra for a suite rather than a standard room, we were given room 101, the first room in the hotel, the balcony was next to the main entrance so had no privacy whatsoever, the room was very tatty with paint bubbling off the walls and wallpaper peeling off, the aircon didn't work, toilet seat wasn't fixed properly, soap dispenser in shower did not dispense, but worse of all, it was directly opposite the communal toilets for the hotel, we heard the hand drier etc. constantly from 7am to midnight! We immediately requested a different room but were told to come back the next day, then the next day, then the next day, it took 4 days to be given an alternative standard room, which was like moving into a different hotel. the information in the listing for this hotel is very misleading, it is classed as a "Romantic Hotel", utter rubbish unless you like been romantic with 300 people milling around you! Relax in the "Adults Only" pool which you couldn't get near for kids! Relax in the infinity pool with jacuzzi beds, that didn't work, massage under the various water jets at the sides of the pools, that didn't work! queue for 10 minutes to get half a pint of beer in a warm glass! we paid to use the spa to try and get some peace and quiet, what a mistake, the whole area was freezing cold, all 3 jacuzzi's were cold, the steam room had NO Steam! Sorry but we would never visit here again or recommend anyone to visit.

I have had a very pleasant stay. HD beach resort is a very nice 4 * all inclusive resort on Playa de los Charcos (which is more windsurfing beach) and withing walking distance from Playa las Cucharas - both really nice clean beaches. Food was a good quality, drinks/coctails too. Room was huge with a comfortable bed. Gym was a bit small, but there were not many people, so ok. I didn't spend much time in the hotel during the day as I preferred to be on the beach, but I believe there were lots of activities mainly for children. I can't really complain about anything. I really liked it.

Lovely positon..directly on a rocky and sandy beach ..about 15 mins walk from the main square in Costa Teguise. Staff lovely and welcoming. Carlos the cleaner did a fantastic job but there are cockroaches in some rooms . . The bedrooms are modern and large and the views are great. Food is plentiful and a good choice for a short stay . I Wouldn't recommend the A La Carte as its an Add-On to the evening bar and so very open and not at all relaxing ..the food was not as good as the main buffet either . The All inclusive concept is ok but beware most of the drinks are on tap from machines located around the hotel. The evening meal lacks waiter service and so the dress code is not adhered to and the drinks are self serve. The entertainment was awful Very basic and no variety. . Having said that the cleanliness and moderness of the hotel are fab ! The staff are very friendly and it did the job for our 4 night short break .

Great location and hotel was lovely.All inclusive was good with plenty of choices .Our sea view room was great and really clean .swimming pool area was lovely too.we would stay here again

This hotel is not 4 star, my first impression poor. Walked in to our room the sheets had not been changed full of hair. The bathroom floor full of hair shower was dirty. The bidet had brown stuff.I was informed it was the cleaning material yuk. The cleaning lady who came to clean and change the bed was very rude. When I requested for covers for the duvet (we arrived on a cold night.)I was informed l had to wait until the following day. The food was cold sometimes, we were a party of 13 including my disabled sister.( We were informed it caters for disabled people) The shower in her room was not disabled friendly she can hot stand for long. The shower at the spa was disabled friendly. Her 2 daughters supported her to go to the spa for a bath there were greeted by a very rude woman. This put me off from booking a massage. The food was ok if it was hot, and if you are able to get a seat. On one occasion I was just pushing my sister around the dining room in her wheel chair, could not find a table. If you found a table it was a mission to have it cleaned. At meal times you are busy looking for a table cutlery and if you ask the staff are rude. On one occasion I asked for the table to be cleaned the waiter came threw the cutlery which was on the table on a dirty chair.A big shout to Osworld lovely waiter he smiled all the way despite being over worked. Animation team also worked hard keeping the kids entertained. Will not be returning, not impressed with the service.

We stayed in another hotel in CT prior to the stay in the HD, so were doing a lot of comparisons.The hotel was modern inside and we had a junior suite on the ground floor- overlooking the beach so was happy with the location - unfortunetly we had some cockroaches which would visit the bathroom now and again which the rest of the family where stressing over - but to be fair i would assume this is common on the island and also on the ground floor. The public areas did feel a little cramped but the hotel have made the best use of the space they had. We had all inclusive and although not big drinkers did not enjoy the alcohol and resorted to buying alcohol drinks -from the local store.Our child loved the swimming play area as shes 4 and basically all she could ever need

Beautiful hotel and best view from the pool. Food is OK. It would be better If you could have bought branded beers at a supplementary rate.

We had a lovely room, overlooking a small sandy beach and the sea. It was lovely to hear the waves of a night. All the staff and the cleanliness of the hotel were first class. A totally relaxing break in the middle of our winter. Even the weather was excellent.

To many children for all inclusive cater for children no adult entertainment as said ,children run riot ,even at meal times, food average.

Beautiful relaxing holiday. Plenty od activities to entertain and do if you choose to do so. Would return to this Hotel without hesitation