Hôtel Palace Royal
4.1
Excelente(2.582 Avaliações)Hotel em Quebec City
Hotel 4 estrelas
Motivos para reservar
Inclui itens essenciaisPiscina, Cozinha ou kitchenette, Ar-condicionado e muito mais
Reserve com confiançaTemos parceria com os principais sites de viagens para que você consiga um ótimo negócio na acomodação perfeita
Sobre este hotel
Hôtel Palace Royal
Hotel de alto nível estrelas sustentável, a poucos passos de Grande Allée
Este hotel para não fumantes oferece piscina interna, restaurante e academia. A internet com fio disponível nas áreas públicas é grátis. Além disso, há bar/lounge, lanchonete/delicatessen e sauna seca no local.
Arrumação semanal disponível.
Hôtel Palace Royal dispõe de 234 acomodações com cofres e cafeteiras/chaleiras. São utilizados colchões de espuma com sistema de memória. As TVs de tela plana possuem canais a cabo. Os hóspedes podem utilizar geladeiras e micro-ondas presentes no quarto. Os banheiros possuem chuveiro/banheira combinados, produtos de toalete de cortesia e secadores de cabelo.
O local oferece piscina interna e uma banheira de hidromassagem. Outras instalações recreativas incluem uma sauna seca e uma academia.
Este hotel para não fumantes oferece piscina interna, restaurante e academia. A internet com fio disponível nas áreas públicas é grátis. Além disso, há bar/lounge, lanchonete/delicatessen e sauna seca no local.
Arrumação semanal disponível.
Hôtel Palace Royal dispõe de 234 acomodações com cofres e cafeteiras/chaleiras. São utilizados colchões de espuma com sistema de memória. As TVs de tela plana possuem canais a cabo. Os hóspedes podem utilizar geladeiras e micro-ondas presentes no quarto. Os banheiros possuem chuveiro/banheira combinados, produtos de toalete de cortesia e secadores de cabelo.
Os hóspedes desfrutar de acesso à internet com fio gratuitamente. Escrivaninhas e telefones estão disponíveis. Os quartos também apresentam ferros/tábuas de passar roupa e cortinas blackout. Serviço de massagem no quarto e roupas de cama antialérgicas podem ser requisitados. O serviço de limpeza é fornecido semanalmente.
O local oferece piscina interna e uma banheira de hidromassagem. Outras instalações recreativas incluem uma sauna seca e uma academia.
Crianças de até 12 anos não são permitidas na piscina e na banheira de hidromassagem sem a supervisão de um adulto. Hóspedes de até 18 anos não são permitidos em academia.
Comodidades
Piscina
Ar-condicionado
Cozinha ou kitchenette
Internet/Wi-Fi
Lavanderia
Hidromassagem ou spa
TV
Academia ou centro de fitness
Mapa de Quebec City
Quartos disponíveis
Classic Room, 2 Double Beds
2 Duplo • 28 m²
Acomoda 4
Você será direcionado para Expedia.com para obter disponibilidade e preços
Signature Room, 1 King bed and Sofa-bed
1 Cama king size • 1 Sofá • 37 m²
Acomoda 4
Você será direcionado para Expedia.com para obter disponibilidade e preços
Exterior View Family Suite, 2 Queen and 1 sofa bed
2 Cama queen size • 1 Sofá • 51 m²
Acomoda 6
+
Você será direcionado para Expedia.com para obter disponibilidade e preços
Interior Garden Balcony Suite, 1 Queen bed with sofa-bed
1 Cama queen size • 1 Sofá • 39 m²
Acomoda 4
Você será direcionado para Expedia.com para obter disponibilidade e preços
Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed
1 Cama king size • 1 Sofá • 30 m²
Acomoda 4
Você será direcionado para Expedia.com para obter disponibilidade e preços
RRRR
Avaliações
4.1
Excelente(2.582 Avaliações)4.1
This hotel is a great location to the Old City. Just a block away. It also has a parking garage under the hotel with in and out opportunities. I loved this hotel. My biggest beef is that we did not have daily housekeeping services. I noticed my trash was emptied but no replacement towels when I left towels on the floor and our beds were never made. We were there for 3 nights. After the second night I asked a steward in the hall for new towels. I pay the same amount every night and expect housekeeping everyday of my stay. Discount those nights if I can’t get good service. The hot tub jets are sub-standard. It needs some retrofitting. After walking all around steep Quebec City, I looked forward to the hot tub but found it disappointing that the jets in the tub barely did their job. We ate at the hotel restaurant and had an amazing meal. Loved the layout of our room. It was a 2 room suite and was happy to get a room with 2 queen beds. Would definitely stay here again but I would negotiate daily housekeeping.
4.1
After arriving early from our morning flight, staff at front desk did not offer anything when we arrived until WE ourselves asked to store bags. They told us to come back at around 1. After doing so staff still maintained we were too early until another desk attendant interrupted and asked for my info. That’s when we were told our room was ready. Had we left it to the original personnel who knows how much longer we’d be waiting.
Room is nicely appointed but not super clean. There were what looked like candle wax stains on the wall in the corner and the bathroom had a dent in the wall, to name a few issues.
The bed is comfortable enough but the towels are spartan and rough. The pool is very cute, in the tropical courtyard but the whirlpool jets were not working.
Overall, it was an OK stay, but perhaps a bit overpriced for the level of service and comfort offered.
4.1
Dark. Very dark if you choose the “garden view.” The photos do not match the vibe. Dingy. Stale air. Creepy. Avoid if you are sensitive to energy. Unorganized and staff systems are frighteningly lacking in communication. It feels like no one really knew the answer to anything. Restaurant staff was great. Family had fun with the pool, hot tub and sauna. Fridge was extremely tiny.
4.1
As a 4 star hotel, I was surprised that only paper cups were provided for guests. The sofa bed was not comfortable and the bath towels were below standard. However, the hotel has a great location.
4.1
The hotel
Is older, but well maintained. We enjoyed the views. For older people who want to walk Old Quebec it can be a bit of a hike.
4.1
The only glitch at check in was I didn't bring the same credit card as I used for the reservation so had to resign for a new deposit. No big deal. The concierge helped with maps and restaurant recommendations but didn't tell us on a Friday night we would need reservations.
4.1
Location is great for old Quebec but that is the only good feature of this property.
Staff were very poorly trained and displayed consistent passive aggressive behaviour across all departments.
The hotel management have a lot to answer for in terms of training and hygiene. Waiting staff were in dirty uniforms, cleaning staff (when they appeared) pretended not to understand. Front desk were totally indifferent. Concierge either not there or more interested in their phone or eating on duty.
DO NOT GO FOR BREAKFAST. There are rules upon rules which remain unclear, food in buffet is inedible and hygiene levels are awful. Tables have milk in tiny disposable cartons (think airplane milk) Some menu items were unavailable because nobody is stock checking Waiting staff and kitchen staff wearing dirty uniforms and are totally disinteresed in the guests as are all staff in the hotel.
Our only conclusion is that this property is being operated by a management team that is only interested in the bottom line and COMPLETELY misses the point of what the hospitality industry is about - Guest Relations.
Having stayed in many hotels worldwide from 1 to 5 star we can definitely say that this is the Worst, Most Poorly Trained bunch of employees ever encountered. Management must take responsibility for this appalling level of indifference.
Do yourself a favour and stay somewhere that the staff actually give a damm about their customers.
4.1
It was just OK. Disappointed by the size of the room. For the same amount of money we could have done much better somewhere else !
4.1
A beautiful hotel, nice room! There was one evening that the elevators were not running… couldn’t use the stairs as the doors to each floor was locked. Only one elevator was running with lots of people waiting.
Location was perfect for us to walk around the neighborhood.
4.1
Located near enough to walk everywhere!
4.1
It was wonderful. The beds were the very best ever. The staff were amazing.
4.1
Decent hotel, little dated but comfortable. On the weekends there is live music in the center of the hotel. Located just outside the wall of the old city of Quebec
4.1
We stayed here for our anniversary weekend, and it was wonderful! Great location, 2 min walk to Old Quebec. Lovely decor. Clean and friendly, bilingual staff. Will stay here again.
4.1
Not so good. Cleaned of room was not satisfying. Even I bucket filled with water and looked like melted ice from other guests. My parents room’s bathroom was not clean
4.1
Great stay. Perfect location
4.1
Nice shows
4.1
Our stay was wonderful property was beautiful and a great location. The staff was very friendly and willing to help.
4.1
Lovely decor perfect for its vicinity to Old Quebec, which is short walking distance away from the hotel. Would definitely stay there again.
4.1
Very nice and pleasurable stay. Front desk Maryam is wonderful and we enjoyed her customer service.
4.1
Was good
4.1
Awesome property in the heart
Of Quebec City . Prime location with major attractions accessible by
Foot.
4.1
It's well situated in the Old QC. Everything is in walking distance which is very good. The bathroom is outdated and one elevator was not functioning the waiting list was long and mostly always full. Overall it's a nice place to stay especially if you have kids..nice pool.
4.1
It was a convenient location to stay and if you had kids or enjoyed swimming the pool looked fun
4.1
We were told that it would have free parking and breakfast included. We had to pay for both. The 1st night the room temperature was at 80 degrees Fahrenheit and the next day we had to wait until maintenance would turn on the air conditioning. It still didn’t work properly.
I asked three staff to explain what their breakfast included. No one could give me an answer. Customer service was not properly handled or provided.
This hotel needs professionally trained staff especially since it is a tourist destination.
I would not recommend anyone to stay there.
4.1
Friendly stuff, Nice clean room. I will go back.
4.1
Amazing stay. We always stay here when we are at QC. Highly recommend
4.1
Love the indoor swimming pool
4.1
close to the attractions place.
4.1
Good all around hotel. Breakfast is amazing
4.1
Great location, walkable to everything, great pool area, room was bright and clean
4.1
The hotel is in good conditions and in a great location. It’s right there at one of the entrance of the old city.
4.1
Very well appointed hotel with generous rooms, amenities and on-site parking garage. Staff was friendly and helpful.
4.1
We enjoyed our 2 nights stay , only thing is the sofa bed is quite old, not very comfortable to sleep in.
But otherwise it’s very good location
4.1
A piece of the ceiling fell off shortly after entering the room. Staff didn't show much interest at first.
Disappointing cleanliness.
Got better over time.
4.1
Kids loved the pool! Room was spacious and clean. Excellent location very walkable to everything.
4.1
Property was clean, quiet for the most part and walking distance to most sites.
4.1
The hotel needs to step up the housekeeping we stayed 4 nights but our room was not cleaned until day 3 only got a refresh on towels day3. I could understand during pandemic but now it needs to go back to normal. The hot tub jets were on minimal felt like normal bath tub. The pool was cold .
4.1
Amazing location very close to all the shops, restaurants and sites of Old Quebec. Staff were all very welcoming and kind. We loved our junior suite. The view was amazing and the space was perfect for our family of 4. We were thankful for onsite parking however the parking lot was a bit nerve-wracking and it was difficult to find a spot. Overall it was great and we’d definitely stay again.
4.1
Excellent location.
4.1
Service at front desk is very slow. Elevator wasn’t working sometime. Floor in our room was dirty from the moment we got in. It was sandy and the dust stuck to our feet the entire time we were there. Also, the room phone wasn’t working so when I did need help from the front desk I had to call the main line with my cell phone to get through to the front desk.
Perguntas frequentes
Qual é o custo deste hotel em comparação com outras opções em Quebec City?
O preço médio dos aluguéis em Quebec City é R$ 567 por noite. Esta acomodação é R$ 274 acima da média.
O estacionamento está incluído neste hotel?
O estacionamento não está especificado como uma comodidade disponível em Hôtel Palace Royal. Para obter mais informações, recomendamos que você entre em contato com a propriedade sobre onde estacionar.
Há uma piscina neste hotel?
Sim, uma piscina está disponível para uso em Hôtel Palace Royal. Dê um mergulho!
Hôtel Palace Royal aceita animais de estimação?
Infelizmente, este hotel não aceita animais de estimação. Tente pesquisar novamente e filtrar por “Animais de estimação permitidos”
Quais comodidades estão disponíveis em Hôtel Palace Royal?
Encontramos 8 comodidades para esta locação. Isso inclui piscina, ar-condicionado, cozinha ou kitchenette, internet/wi-fi e lavanderia.