We VRBO a lot! I hate to give a bad review but this place WAS THE WORST. I am a reasonable person. Legit DO NOT book here. The property management was unresponsive. We reported a non-working oven and range. I have a family of 6 to cook for. Oven just wouldn't turn on and the knobs were falling off the range controls and were stripped. You could only turn the range on with pliers. They kept saying that they would have someone come out and repair and follow up and neither happened. I would call and they totally worked me over promising someone would come. Nothing. No-one showed up over and over. I kept leaving my family and heading back to the house to check so we could make the next meal. So frustrating. Listen, I know things happen at VRBO's. I wasn't upset about the oven bc I assumed as soon as I let them know they would take care of it for us. But they were literally like "too bad". We were staying 4 days and decided to leave early morning day 3 bc we couldn't cook anything. I asked for a refund just for our 4the day bc I explained to them I wasn't up for staying another night and spending another $200 per meal to take my husband and our 4 kids out to eat. And they decline. I was shocked. Seriously, you provided horrible/zero service and told us too bad about the non working oven and range. I was on the phone with Patriot Homes for 2 hours and a manager Jess said to me "sorry it's not in our policy to refund." I asked to escalate above Jess and she told "no".

We enjoyed our stay. The home was very clean and had everything we needed. Great location for proximity to downtown.