I had a single room with no balcony,no terrace,a small window looking at my neighbours window with no air,no light,nothing!the room was small,dark and I got a headache after 5 min from the incredible smell of the cockroaches spray wich didn't go away as there was no wind coming in!warning all the single rooms are like this!!!!I asked for another room but they are all the same except doubles wich were not available as I would be very glad to pay the difference!I did book another hotel room as this was not bearable and I came back for the food wich was nothing to write home over neither but in line with the price!

took a while to check in , eggs at breakfast well over cooked

We have stayed before at the Marte and it was ok. This time the room had a really bad sour drain smell the whole and we complained.. The breakfast was very very poor!! Cold beans... no scrambled egg.. very limited choice of hot food fatty bacon... overall it was not worth half the money and we won't return.. We are disappointed because we liked the service and location but they have dropped their standards too low I'm afraid..

Everything with the hotel was just great, but having booked this very late we ended up with a room on the street side where the karaoke bar kept us awake for quite a long time. The location was perfect for us and the nearby shops, restaurants and bus stop in addition to the old town sights were all within walking distance in the old town. Enjoyed the rooftop terrace and pool area. Would go back again.

Clean, good breakfast. Funny smell from closet when opened. Helpful front desk

Hotel Matte was is in a great location, only 5 mins walk to old centre of Puerto with bars,cafés etc. About 10 mins walk to the harbour. Staff are so friendly and can't do enough. Rooms have plenty of wardrobe space with extra draws. Cleanliness is exceptional. Bar staff great, just a brilliant hotel.

Hotel employees are so kind and helpful. Went out of their way to pack us a lunch to go on the day we left because we had missed dinner the night before. Food is good! There is a pool atop the hotel with STUNNING views of Tiede and Puerto Cruz. Chaise lounges and umbrellas included. Located a 2 minute walk from main bus area if you are coming by public transport. Very easy to find. The only inconvience I saw was the lack of air conditioning in the rooms, could be a problem during the summer but in the winter it was fine.

Hotel Marte is situated in the old quarter of the town and is very convenient for wandering around the picturesque lanes , visiting quaint restaurants and a short walk from the Harbour and the bus station.It is not on the modern and rather more brash side of the town, so if you want English bars, Irish bars, and large modern restaurants you would do better to go to the other side of the island. The hotel lets itself down by having grubby and stained carpet in the lobby that leads to the second floor and the lift, giving the hotel an unloved appearance to new guests, which is a shame as it could so easily be replaced. Although on its website the hotel says that all Superior rooms have a view of either the Atlantic Ocean or Mount Teide, this is not true as the first room we were given, room 302, had the view of a building and an array of corrugated iron roofs. Also the patio door did not lock and had a big gap between it and the wall, so we complained and were moved after three days to room 307 which was like chalk and cheese and not only had a locking patio door, but a terrace, a fan and a decent bed as well of views of both the mountain and the sea. The breakfast is plentiful but sadly lukewarm. The one dinner we had in the hotel when we arrived also had the potential to be a nice meal but was lukewarm as well. Small things like this could be attended to by the hotel and would make everyone's memories of the hotel better. Despite this I would visit this hotel again

Everything was simply amazing. I have never been in better hotel. Really. The room is not large, but it has all you need for amazing holiday. People who write negative rewievs have to be luxurious guests who look for 5 stars hotels. This hotel has three stars and I think, that it should have at least four. But room is not everything. Breakfest was delicious, better than in café, really amazing. You have wide range of choice. I really appreciated hot buffet. Dinners were better than in local restaurants. I think that for this price of the hotel I would not find better hotel in whole Canary islands. Really recommend!!!!!!! Best stay ever. Location is near the sea and also main bus station. Everything you need is nearby. I have never stayed in better hotel for this price!! It should have 4 stars! Absolutely amazing.

Good alround stay, location near old town, nice breakfast, evening buffet meal very ordinary (only used once, many local eateries at good prices) 11 euros + drinks, very nice roof top lounging area with small pool (unheated), beds, umbrellas and excellent view of the ocean and mount Teide. Rooms as per the online brochure, towels changed as required. Local parking on street no charges, sometimes hard to find, but location of the bus station is in the next street, with regular airport buses and buses to many more places of interest, taxis plentifull to get around Puerto de la Cruz. Good hotel with all the basics at a price to suit your pocket.

Comfortable hotel in the centre of town. Close to restaurants and bars.There is also a substantial amount of free public parking nearby. There was a good variety of food at breakfast although the hot food was pretty cold. The staff at reception were brilliant and extremely friendly. The room was quiet and clean. The only drawback for the room was that this hotel only seems to have single beds. They are very narrow! They were fine for my husband and I (we didn't attempt to share one single bed) but may be a problem for others.

Nice Food, Brilliant Wifi access & Very Good Location

It’s average in many respect and staff are mostly helpful n friendly, facilities not adequate for the number of rooms particularly during the breakfast and dinner. Very strange to find tea, coffee vending are covered during dinner and you r required to pay for drinking water. foods are there but they could do a bit more to improve taste and supply in time in dining area,

Central to everything it was good. It was a shame about the weather, we only had three days of sunshine!

You get what you pay for. Rooms are clean, staff is very friendly. Comfort of the room was ok. No aircondition and a small window to the ugly backyard did not get the room cold at night. But to be fair it was one of the cheaper offers. No luxury but a good budget solution in m

Very difficult to get there by car. Hotel staff super.

The hotel is very near the bus stop where we arrived from the south airport and is near all the amenities of the old town. The staff were extremely friendly and helpful. The hotel is fairly quiet and traditional and had been recently refurbished in the areas round our room. The breakfasts had a very wide choice and one could eat inside or out. The roof terrace was excellent with views towards the sea and the mountains, and the small pool was very refreshing between sunbathing sessions. There was musical entertainment on several evenings and people danced. One night a group of colourful local folk musicians and dancers entertained us which we really enjoyed. The barman also made excellent Margaritas! We will definitely return.

The hotel is very near the bus stop where we arrived from the south airport and is near all the amenities of the old town. The staff were extremely friendly and helpful. The hotel is fairly quiet and traditional and had been recently refurbished in the areas round our room. The breakfasts had a very wide choice and one could eat inside or out. The roof terrace was excellent with views towards the sea and the mountains, and the small pool was very refreshing between sunbathing sessions. There was musical entertainment on several evenings and people danced. One night a group of colourful local folk musicians and dancers entertained us which we really enjoyed. The barman also made excellent Margaritas! We will definitely return.

Hotel was nice but lots of renovation works going on. So knocking and banging going on from early morning. Should really have closed hotel to do the work.

The room was with old furnitures,the Windows heading the Internal part of the building makes the room with conditions like a oven as hot and dampness, position complicate to reach by car,free parking nearby

The hotel is located such that it makes walking to beaches, parks and gardens along with the zoo easy and pleasant. 45 minutes in every direction.

Hotel Marte is a comfortable, unpretentious, relatively inexpensive hotel. It was very clean. This time I had one of the internal rooms that faces a lightwell instead of having a view. It's not as nice as the external rooms, but it's not a big deal. The temperature adjustment on the shower was very fiddly (too sensitive), but everything else about the room was fine. The free WiFi in the lounge worked well and was fast. Lots of young travelers stay here, groups and solos. The breakfast buffet had plenty of variety. Quality was variable, but there were enough options that everyone should find something suitable. The fried eggs were sometimes rubbery, but they do a really nice grilled herbed tomato, and also a nice (homemade?) yogurt.

Great location, food was good, male staff were very keen to please -female staff a little disinterested. Not many English people but all well mannered, cheap bar, pool table was good. Recommend to anyone as great for the price, surprisingly good for a 3 star even if decor was a bit dated.

The people really make this hotel, especially Pepe and Maria who often worked on the front reception. Wifi in the lounge bar always worked unlike a more expensive hotel nearby. Rooms are clean and comfortable with occasional style eg the internal coloured window panes. It is right next to the bus station and in easy walk of Plaza del Charco, a main spot for the carnaval. When I arrived I was very grateful for the buffet 3 course meal - great. Breakfasts were good. I had an enjoyable massage on my last day, and even after practice I could not manage more than a 7 second balance on the balance boards in the gym.