The house is beautiful, clean, comfortable & as described. Unfortunately, I had bad experiences with (important) communication with the owners. 1) On the day I booked (5/21/24) I rec’d a text from my bank saying the exp date was outdated on my cc. I immediately contacted the owners (email & phone) and was told that the charge WAS rejected. This seemed off bc 1) it was so fast (same day) and 2) VRBO hadn’t sent any rejection info. I was just trying to be proactive in case an issue came up. I waited a few days; the payment WAS paid by my cc and VRBO never stated any issues but the owners still said it was rejected and that I should work with VRBO to fix it. I was at a loss so finally sent them screenshots of the payments processed through VRBO and my cc. The owner quickly replied that everything was fine and provided a screenshot of them receiving payment… on 5/21/24! 2) When we got in the house I msg’d the owners re: minor issues. They never acknowledged the msg. The next I heard from them was with checkout info and asking for a 5 star review. lol The small issues were nbd but the misinfo abt the payment is still upsetting. I didn’t even get a “Sorry for the misunderstanding” after being told MULTIPLE times that they didn’t get paid. They never tried to double charge and didn’t seem dishonest. I just don’t understand why it went on for so long and, really, why it was an issue at all. The (very nice) housekeeper arrived promptly at 11!

First class accommodations, fenced backyard for dog.

Needed to get to some appt close by and it was the perfect spot.

We had an enjoyable stay in Reno. The property and accommodations was as advertised as described and great service and communication with the property manager. I will definitely recommend VRBO to my family and friends.

It’ll stay on our love list! 10/10