Convenient location to Sheffield city hall

The hotel itself wasn’t the worse, however the rooms we so outdated, the service was terrible and it also wasn’t the cleanest. I won’t be staying here again & wouldn’t recommend. The toilet didn’t flush properly, the sink only drained slowly, the room was dusty and had a terrible smell and the thermostat wasn’t working so it was very warm in the room. I travel quite a lot and this wasn’t a good experience.

Somewhat understaffed but otherwise a good stay. There were a number of parties taking place and during breakfast there seemed to be 1 staff member rushing around to accommodate everyone in an overfilled restaurant. We had to take our breakfast into the bar! I was so impressed by that staff membets politeness and pace given the chaos, that I asked for her name, Aaliyah should someone at the hotel want to thank her for her amazing work!

Room was cold and heating didn't work. Toilet wouldn't flush.

Checked in and went to room and the bedside stands and table surfaces had not been cleaned and were all drinks spills on them so the surfaces weren't cleaned at all. I called reception and the man said when did you check in as if it was our fault. Told him just now and he told us to come back down to reception. When I did so he said I suppose I’ll have to change your room and seemed really put out. As we had a signed for our daughter he said that would have to be made up. I said when would that be as we were really tired and he said I don’t know when that would be. Again I said that it would be nice to know when and he huffed and puffed and said when someone could cover reception. He then arrived at room 10 minutes later to make it in total silence. I asked if I could have another quilt as they were very thin. He returned with one without cover on and gave us it to do and left again for in silence. been to a lot of hotels and I would say the attitude of this fella to customer just asking for a clean room which is just a basic requirement was rank. I would never stay at this hotel or any chain of it ever again. Rooms generally not of a standard you would expect. Carpets filthy and room very tired. Breakfast was good though. Glad we were only there one night. Would not recommend

Checked in and went to room and the bedside stands and table surfaces had not been cleaned and were all drinks spills on them so the surfaces weren't cleaned at all. I called reception and the man said when did you check in as if it was our fault. Told him just now and he told us to come back down to reception. When I did so he said I suppose I’ll have to change your room and seemed really put out. As we had a signed for our daughter he said that would have to be made up. I said when would that be as we were really tired and he said I don’t know when that would be. Again I said that it would be nice to know when and he huffed and puffed and said when someone could cover reception. He then arrived at room 10 minutes later to make it in total silence. I asked if I could have another quilt as they were very thin. He returned with one without cover on and gave us it to do and left again for in silence. been to a lot of hotels and I would say the attitude of this fella to customer just asking for a clean room which is just a basic requirement was rank. I would never stay at this hotel or any chain of it ever again. Rooms generally not of a standard you would expect. Carpets filthy and room very tired. Breakfast was good though. Glad we were only there one night. Would not recommend

Clean. Friendly service.

Clean. Friendly service.