I arrived to a line 5 people at 6:35 pm which is not part of the problem, the problem was that it was 7:15 pm before I was able to check in. Once checking in i was told that they didn't have the room that I had reserved and I was put into a different room. The person at the counter seemed overwhelmed and stated that he had no other help and that the previous shift had "changed things" and that was why it was taking so long. People that were ahead of me needed another room for their group that they hadn't booked and i suspect that they were given the room i reserved with the couch to accommodate multiple guests. Once i entered my room I went to take a shower and the water was cold. I went to the front desk and was told that the "H" and the "C" were backward, that however was not the case. The water would not get warm no matter where it was adjusted. The shower opens from the wrong side and gives you no alternative but to be blasted by freezing water to turn it on, this would be the case even if the hot water worked. Quite possibly the least thought out comfort killer ever. Not at all happy with the stay.

The room was clean. The shower and bathroom were very clean and fully stocked. I was very happy with my stay.

The room was clean. The shower and bathroom were very clean and fully stocked. I was very happy with my stay.

Only disappointing thing was check in time. We have stayed here for business for the last 8 years. I have always been able to ck in a bit early as I need to get ready for work. They would not even let me ck in at 2:00, which was disappointing.

Only disappointing thing was check in time. We have stayed here for business for the last 8 years. I have always been able to ck in a bit early as I need to get ready for work. They would not even let me ck in at 2:00, which was disappointing.

Place was nice. Had an indoor gym, pool, and hot tub. Staff was friendly. There was an IHOP inside which was convenient.

Place was nice. Had an indoor gym, pool, and hot tub. Staff was friendly. There was an IHOP inside which was convenient.

The hotel has a little bit of a musty smell but overall is clean. Pool was in the middle of a walkway to the rooms, which is awkward at first but easy to see my child and the chlorine smell is not as strong as compared to isolated pool. We had a storm during the night and the glass roof over the pool where the walkway area is started leaking. I liked that IHOP is connected to the hotel.