Staff is very rude tried to fight me in front of my 4 children

The room was clean and comfortable. When arriving at the hotel the run wasn’t ready for 3o’clock for some reason. I had to wait. It was extremely warn in the lobby and hall.

The room was clean and comfortable. When arriving at the hotel the run wasn’t ready for 3o’clock for some reason. I had to wait. It was extremely warn in the lobby and hall.

This property was very nice and better than expected. Our room was amazing very spacious and clean. The staff was friendly and we enjoyed the amenities like the gym and breakfast. We will be returning.

This property was very nice and better than expected. Our room was amazing very spacious and clean. The staff was friendly and we enjoyed the amenities like the gym and breakfast. We will be returning.

Plumbing issues and staff that couldn’t be bothered

Plumbing issues and staff that couldn’t be bothered

We stayed here as a stopping point in the middle of a long road-trip back home. The woman at the front desk was very kind, check in was simple. She mentioned the elevator wasn’t working but hey, we can deal. Once we get to the room we were so excited to take a hot shower. After camping in the Texas heat for an entire weekend and driving 9 hours, we couldn’t wait to wash off. We noticed the hot water wasn’t working so we go down to the front desk. The original desk host was on her way out, and the next one informed us it was out for the whole building. I really wish I would’ve been told about this at check in as it was obviously hidden from me to keep my reservation and payment. It was 11:30 at night and we just accepted cold showers as we were too tired to try to fight for a refund and then search for a new place to stay. The next morning the batteries in the door went out and we ended up locked out for about 20 minutes before we were able to get in. I get that maintenance things happen. I work in a similar industry and I’m completely understanding of things breaking and not being able to get an immediate fix. My problem is that this was not disclosed up front so I could make alternate plans and was checked in while they knew there was a problem. This is extremely shady and unprofessional.

We stayed here as a stopping point in the middle of a long road-trip back home. The woman at the front desk was very kind, check in was simple. She mentioned the elevator wasn’t working but hey, we can deal. Once we get to the room we were so excited to take a hot shower. After camping in the Texas heat for an entire weekend and driving 9 hours, we couldn’t wait to wash off. We noticed the hot water wasn’t working so we go down to the front desk. The original desk host was on her way out, and the next one informed us it was out for the whole building. I really wish I would’ve been told about this at check in as it was obviously hidden from me to keep my reservation and payment. It was 11:30 at night and we just accepted cold showers as we were too tired to try to fight for a refund and then search for a new place to stay. The next morning the batteries in the door went out and we ended up locked out for about 20 minutes before we were able to get in. I get that maintenance things happen. I work in a similar industry and I’m completely understanding of things breaking and not being able to get an immediate fix. My problem is that this was not disclosed up front so I could make alternate plans and was checked in while they knew there was a problem. This is extremely shady and unprofessional.

Nice quiet area. Relaxing pool was everything and breakfast fantastic

Nice quiet area. Relaxing pool was everything and breakfast fantastic

Room smelled like dog poop and urine

Room smelled like dog poop and urine

I know this survey doesn't matter but they need to learn how to be a little more friendly (smiling face) even when tbey say they're short staffed.

I know this survey doesn't matter but they need to learn how to be a little more friendly (smiling face) even when tbey say they're short staffed.

Very friendly. Very clean decent location

Very friendly. Very clean decent location

We were there for hospital visit they were very considerate

We were there for hospital visit they were very considerate

The visit overall was okay.

The visit overall was okay.

Great value/well located

Great value/well located

Very nice place

Very nice place

A nice place to stay, very roomy and quiet. East access, good complimentary breakfast.

Overall good value

Our unit was in very poor condition, broken tile with hole in floor, missing door, toilet dislodged from floor.

It was very clean and smelled great. This was very roomy. Had large sitting area and large bedroom.

It was very clean and smelled great. This was very roomy. Had large sitting area and large bedroom.

Strong odor of burnt marijuana in lobby area, check in staff was vey pleasant, but overnight staff wasn't. Door broken to bedroom. Room was clean and well furnished, but certainly not a 3 star property. More of an extended stay feel to it.

Toilet ran and leaked but was fixed by property manager because maintenance isn’t scheduled on weekends . Tub was stopped up and had slow drain. Called front desk to have it fixed and no one came to fix the drain . Television did not connect to the hotels Wi-Fi so we could not sign in to any of the streaming apps . Television was functioning very slow . Asked for extra rags and was told that there weren’t any and was given hand towels instead so we had to go purchase wash rags . Also called the property two days prior to arriving to confirm if I could use cash when we checked out and I was told yes , that I just needed a card to have on file to check in only to be informed 3 hours prior to check in that they didn’t accept cash as a payment option . So I was given incorrect information. And we were charged an additional $20 for each night for incidental charges instead of a deposit which was not mentioned in booking policy terms . It’s supposed to be a 3-star hotel but was more like a 2-star . Overall rating is a 4 .