Room was brilliant. Staff rude, unpleasant and unhelpful being honest. Did not feel welcome.

Room was brilliant. Staff rude, unpleasant and unhelpful being honest. Did not feel welcome.

Great Hotel, very comfortable and quiet. The tiny gym was great for a early morning run out of the wind and rain

Great Hotel, very comfortable and quiet. The tiny gym was great for a early morning run out of the wind and rain

The staff behind the desk were great abd couldn't do enough. They turned down the air con as we couldn't do it manually due to previous occupants. However, the room was not clean. Pubes in the shower, (which the staff kindly cleaned), but then we noticed the sink which we had to wipe down, one of the hand towels had marks on it and there was chewing gum stuck on the back of the drawer. A member of staff took a photo of the shower. We didn't want to complain again after thar and be annoying as they were really nice and helpful.

The staff behind the desk were great abd couldn't do enough. They turned down the air con as we couldn't do it manually due to previous occupants. However, the room was not clean. Pubes in the shower, (which the staff kindly cleaned), but then we noticed the sink which we had to wipe down, one of the hand towels had marks on it and there was chewing gum stuck on the back of the drawer. A member of staff took a photo of the shower. We didn't want to complain again after thar and be annoying as they were really nice and helpful.

Ok but shower gel Was empty in the shower

Ok but shower gel Was empty in the shower

We arrived late and they helped us get a good set up - there were joyriders outside and there were pubics hairs on the sheets

We arrived late and they helped us get a good set up - there were joyriders outside and there were pubics hairs on the sheets

Good overall

Good overall

Most things were good

There are stains on walls and carpets. Bathrooms are tired and getting grubby. Some rooms have limited mobile phone coverage. Meals expensive.

There are stains on walls and carpets. Bathrooms are tired and getting grubby. Some rooms have limited mobile phone coverage. Meals expensive.

Good facilities

On the M1 but lots of shops and a lovely lake and kids play area behind hotel

Super easy location for what we needed and good food options for late night eating, which we also needed. Room was fine for what we needed, just missing a few things that would have made stay better. Only 1 pillow each and they were flaaaaaat. Shower soap/gel was empty, we thankfully had our own. Dirty mugs and spoons (tea still in mugs and spoons looked like they’d been used for yoghurt) but we cleaned them ourselves to use. We stayed two nights and room wasn’t checked/redone while we were out so we had no teabags, milk etc for when we got back and shower soap was still empty. We didn’t ask for the room to be left but didn’t see that we needed to ask for it to be redone either, so not sure if we missed something. Both nights we were there too late and were too tired to bother reception for such trivial things, it just felt these things are a general standard you see done in hotels like these without having to ask. Overall an ok stay, not bad.

Easy to park and not too far from the centre. Staff were friendly and the room was large and spacious. The only downside was that the wardrobe was dusty and I found a glass which hadn't been cleaned on the floor.

Super easy location for what we needed and good food options for late night eating, which we also needed. Room was fine for what we needed, just missing a few things that would have made stay better. Only 1 pillow each and they were flaaaaaat. Shower soap/gel was empty, we thankfully had our own. Dirty mugs and spoons (tea still in mugs and spoons looked like they’d been used for yoghurt) but we cleaned them ourselves to use. We stayed two nights and room wasn’t checked/redone while we were out so we had no teabags, milk etc for when we got back and shower soap was still empty. We didn’t ask for the room to be left but didn’t see that we needed to ask for it to be redone either, so not sure if we missed something. Both nights we were there too late and were too tired to bother reception for such trivial things, it just felt these things are a general standard you see done in hotels like these without having to ask. Overall an ok stay, not bad.

Great hotel

Great hotel

Communication before our stay was excellent and parking before we checked in was not an issue. However we found out our r bin had not been emptied and when we left the sign for the room to be cleaned the next day. It hadn't been and the sign was still on our door despite rooms around us been cleaned.

Communication before our stay was excellent and parking before we checked in was not an issue. However we found out our r bin had not been emptied and when we left the sign for the room to be cleaned the next day. It hadn't been and the sign was still on our door despite rooms around us been cleaned.

Filthy dirty, my daughter is now sick

Filthy dirty, my daughter is now sick

Excellent overall stay from start to finish would definitely stay here again

Excellent overall stay from start to finish would definitely stay here again

Convenient location, restaurants were at next door and fuel station was at the front. A good place to stay when there were trouble at city centre.

Convenient location, restaurants were at next door and fuel station was at the front. A good place to stay when there were trouble at city centre.

Excellent

Excellent