Room was incredibly hot and stuffy even with the window open.

Average hotel, but expensive for what it is. Small rooms and fairly shabby public areas of corridors / lift.

Average hotel, but expensive for what it is. Small rooms and fairly shabby public areas of corridors / lift.

Served a purpose for a one night stay. Wedding meant no use of bar/restaurant available so felt more of a B&B (but without the breakfast as that would have been extra) Parking £16 from 4pm - 1030am. Had to show them my card transaction to prove I had already paid for parking at check in. Was told it was another £5 to extend for an hour to allow me to grab a coffee. I declined. Bedroom - basic but served it’s purpose. Was quite hot on top floor so had to keep window open.

Served a purpose for a one night stay. Wedding meant no use of bar/restaurant available so felt more of a B&B (but without the breakfast as that would have been extra) Parking £16 from 4pm - 1030am. Had to show them my card transaction to prove I had already paid for parking at check in. Was told it was another £5 to extend for an hour to allow me to grab a coffee. I declined. Bedroom - basic but served it’s purpose. Was quite hot on top floor so had to keep window open.

I would stay again in a heartbeat. The staff were wonderful and the whole stay was just a great experience!

I would stay again in a heartbeat. The staff were wonderful and the whole stay was just a great experience!

The staff here are great, would happily stay here again.

The staff here are great, would happily stay here again.

There was no room service. It was missing tea/ hot chocolate went to the reception to ask for some and they couldn't give me any. I couldn't get a hot drink from the reception. I have a cancer and needed a relaxing stay and I picked this place for the amenities and felt let down. The attitude wasn't great. Also there were a few ants in the bathroom.

There was no room service. It was missing tea/ hot chocolate went to the reception to ask for some and they couldn't give me any. I couldn't get a hot drink from the reception. I have a cancer and needed a relaxing stay and I picked this place for the amenities and felt let down. The attitude wasn't great. Also there were a few ants in the bathroom.

Bed was incredibly uncomfortable, the room was tiny and cramped, and the fixtures in the shower did not work.

Bed was incredibly uncomfortable, the room was tiny and cramped, and the fixtures in the shower did not work.

Great location for walking to the Berkeley campus, and easy BART access. Very comfortable.

Great location for walking to the Berkeley campus, and easy BART access. Very comfortable.

Beautiful room, gorgeous bathroom and loved all the small touches like free fruit and loose leaf tea. Very comfortable stay, would 10/10 recommend for anyone coming to the area.

Beautiful room, gorgeous bathroom and loved all the small touches like free fruit and loose leaf tea. Very comfortable stay, would 10/10 recommend for anyone coming to the area.

Old property

Old property

Second stay, friendly staff lovely room and great location for visit to Bristol. Breakfast very good. Thoroughly recommend it.

Second stay, friendly staff lovely room and great location for visit to Bristol. Breakfast very good. Thoroughly recommend it.

Staff approachable and helpful

Staff approachable and helpful

Its was clean and cosy for a overnight stay

Its was clean and cosy for a overnight stay

My 6th time since 2012. Beautiful tucked away hotel. Brilliant helpful staff. Gorgeous Art Deco features. Every room full of plush furnishings. Wonderful view across the park & Bristol. Lovely bathroom. Complimentary Teas, Coffee, Fruit, Sherry & biscuits - all available for extras during our stay. Very comfortable beds & seats. Very quiet despite being in the town centre. Staff often discount my booking & could not be more accommodating.

My 6th time since 2012. Beautiful tucked away hotel. Brilliant helpful staff. Gorgeous Art Deco features. Every room full of plush furnishings. Wonderful view across the park & Bristol. Lovely bathroom. Complimentary Teas, Coffee, Fruit, Sherry & biscuits - all available for extras during our stay. Very comfortable beds & seats. Very quiet despite being in the town centre. Staff often discount my booking & could not be more accommodating.

Perfect stay

Perfect stay

This should be a standout hotel but some basics are missing. Positives are the reception staff (a special thanks to Megan, the assistant manager, who kindly let us swap one of our nights). On the downside, we stayed in one of the Deluxe Suites but It's not made clear on Hotels.com that these are not in the main part of the hotel, they are in fact in a separate, very old building around the corner. Not a big deal but if you've got a lot of luggage be prepared, as our room was up two flights of narrow stairs. The room itself is lovely, high-end fabrics and tasteful decorations, however it was let down by having dirty crockery and surfaces in the room. The welcome note referenced welcome biscuits but they were missing and the complimentary fruit had seen better days. Again, not a big deal but if you've paid the top rate for the best rooms, you expect better. Another issue, which is referenced in other recent reviews, is the lack of access to the hotel bar and restaurant. We wanted to visit both the bar and restaurant on Saturday night, but both were closed for a private event (we also overheard another guest complain the restaurant and bar were out of bounds because of a wedding on the Friday). Both the bar and restaurant were closed for business completely on the Sunday evening. Finally, housekeeping chose 8:45am on Sunday to vacuum the corridor next to our room, it's an old building with paper thin walls and single glazing windows so street noise is an issue.

This should be a standout hotel but some basics are missing. Positives are the reception staff (a special thanks to Megan, the assistant manager, who kindly let us swap one of our nights). On the downside, we stayed in one of the Deluxe Suites but It's not made clear on Hotels.com that these are not in the main part of the hotel, they are in fact in a separate, very old building around the corner. Not a big deal but if you've got a lot of luggage be prepared, as our room was up two flights of narrow stairs. The room itself is lovely, high-end fabrics and tasteful decorations, however it was let down by having dirty crockery and surfaces in the room. The welcome note referenced welcome biscuits but they were missing and the complimentary fruit had seen better days. Again, not a big deal but if you've paid the top rate for the best rooms, you expect better. Another issue, which is referenced in other recent reviews, is the lack of access to the hotel bar and restaurant. We wanted to visit both the bar and restaurant on Saturday night, but both were closed for a private event (we also overheard another guest complain the restaurant and bar were out of bounds because of a wedding on the Friday). Both the bar and restaurant were closed for business completely on the Sunday evening. Finally, housekeeping chose 8:45am on Sunday to vacuum the corridor next to our room, it's an old building with paper thin walls and single glazing windows so street noise is an issue.

Very small room , hotel undergoing renovation by looks of it , never got to experience the restaurant or bar as there was a wedding there day I arrived and bar was shut on the Sunday