Staff is lovely and friendly First room was smelly, had to change room which at least did not smell. Overall needs a deep clean and investment. Breakfast: No hot chocolate, no boiled egg!! That is very poor service for a 4* hotel.

Staff is lovely and friendly First room was smelly, had to change room which at least did not smell. Overall needs a deep clean and investment. Breakfast: No hot chocolate, no boiled egg!! That is very poor service for a 4* hotel.

Fantastic hotel. Amazing older grand hotel. Beautiful interior. Clean, staff good.

Fantastic hotel. Amazing older grand hotel. Beautiful interior. Clean, staff good.

Stayed for an anniversary in a suite. Huge room with four-poster bed. Staff were very friendly and professional especially the breakfast team. Beautiful property with an excellent spa and golf course.

Stayed for an anniversary in a suite. Huge room with four-poster bed. Staff were very friendly and professional especially the breakfast team. Beautiful property with an excellent spa and golf course.

Very limited food choice, poor quality bfast and lunch. Lovely staff, Roger was super.

Very limited food choice, poor quality bfast and lunch. Lovely staff, Roger was super.

An amazing experience. Lovely hotel and staff. Great facilities and a wonderful spa.

An amazing experience. Lovely hotel and staff. Great facilities and a wonderful spa.

Service extremely poor Beds and pillows really uncomfortable

Service extremely poor Beds and pillows really uncomfortable

We love it here old worldly lots of history. Good food and good spa. It has all you need.

We love it here old worldly lots of history. Good food and good spa. It has all you need.

Lovely stay, nice welcome from reception staff. Building is old but in good condition and adds to the character. Bed was incredibly comfortable. The bathroom wasn’t very clean and the window in our room was broken so wouldn’t close and we were on the ground floor.

Lovely stay, nice welcome from reception staff. Building is old but in good condition and adds to the character. Bed was incredibly comfortable. The bathroom wasn’t very clean and the window in our room was broken so wouldn’t close and we were on the ground floor.

Good hotel set in lovely grounds and reasonably close to Stratford town centre (£6 Uber). Use of Spa included and breakfast was good.

Good hotel set in lovely grounds and reasonably close to Stratford town centre (£6 Uber). Use of Spa included and breakfast was good.

A delightful place to stay in Stratford. Beautiful building and lovely grounds with a golf course and spa centre on site. The hotel is nice and the staff are helpful and friendly. Food in the restaurant is ok, though service can be a little slow. The spa is a little tired and had some sections out of service, though overall a nice place to spend a couple of nights.

A delightful place to stay in Stratford. Beautiful building and lovely grounds with a golf course and spa centre on site. The hotel is nice and the staff are helpful and friendly. Food in the restaurant is ok, though service can be a little slow. The spa is a little tired and had some sections out of service, though overall a nice place to spend a couple of nights.

Great stay highly recommend. Spa changing rooms were dirty though and staff not particularly helpful. Despite that I had a relaxing stay, loved the gardens and very comfortable bed.

Great stay highly recommend. Spa changing rooms were dirty though and staff not particularly helpful. Despite that I had a relaxing stay, loved the gardens and very comfortable bed.

An appalling experience. I booked a suite for £229. On the pictures it looked great. The hotel is amazing outside but inside its terrible. Ive stopped in better Travel Lodges and cleaner hotels on lads holidays in Mallorca for the same price for a week! Firstly there was what looked like blood splatters from an alfred hitchcock film in the room, broken light fitting, bed was resring on what looked like chip board. The room should have had a bath in the room. There was mould in the bathroom and that had a standard bath. Dust on every surface, spatters on the mirror. Decaying window frames. To make matters worse I went back onto hotels.com to check the room photos of my booking. Turns out they had inflated the price. The exact room was now on at £149 per night. Thats called price gouging and is illegal. They gave me an immediate refund and we left. Instead we went to The White Swan in Statford upon avon centra which was amazing. Easy to park behind it too. That was £230 a night. We later found out if we book direct we can book it cheaper and will definitely be going back! For £229 Id expect minimum 4 star hotel with it not falling a part. We got a 1 star experience that you’d expect from going to some crap bnb in Blackpool for £29 a night.

An appalling experience. I booked a suite for £229. On the pictures it looked great. The hotel is amazing outside but inside its terrible. Ive stopped in better Travel Lodges and cleaner hotels on lads holidays in Mallorca for the same price for a week! Firstly there was what looked like blood splatters from an alfred hitchcock film in the room, broken light fitting, bed was resring on what looked like chip board. The room should have had a bath in the room. There was mould in the bathroom and that had a standard bath. Dust on every surface, spatters on the mirror. Decaying window frames. To make matters worse I went back onto hotels.com to check the room photos of my booking. Turns out they had inflated the price. The exact room was now on at £149 per night. Thats called price gouging and is illegal. They gave me an immediate refund and we left. Instead we went to The White Swan in Statford upon avon centra which was amazing. Easy to park behind it too. That was £230 a night. We later found out if we book direct we can book it cheaper and will definitely be going back! For £229 Id expect minimum 4 star hotel with it not falling a part. We got a 1 star experience that you’d expect from going to some crap bnb in Blackpool for £29 a night.

Lovely location and the swimming pool is lovely and was empty when we stayed. The only negative review is that the breakfast area has removed its coffee machine and replaced with flasks of pre-made filter coffee that wasn't great. We asked if we could purchase a nicer cup of coffee but they said no as the area that sold coffees didn't open until 10am. The stay was perfect but we do like a decent coffee with breakfast and on our previous 2 stays they did have a coffee machine that was wonderful.

Bed was awful. Two single beds pushed together on different levels. Not what I expect in a superior suite. Spa is superb. Beautiful hotel. Bathroom was grubby. Needs new sealant.

Bed was awful. Two single beds pushed together on different levels. Not what I expect in a superior suite. Spa is superb. Beautiful hotel. Bathroom was grubby. Needs new sealant.

Lovely location and the swimming pool is lovely and was empty when we stayed. The only negative review is that the breakfast area has removed its coffee machine and replaced with flasks of pre-made filter coffee that wasn't great. We asked if we could purchase a nicer cup of coffee but they said no as the area that sold coffees didn't open until 10am. The stay was perfect but we do like a decent coffee with breakfast and on our previous 2 stays they did have a coffee machine that was wonderful.

We stayed for one night in a suite. The hotel is grand and impressive however the room was a little dated and there were damp patches in the bathroom. There was no shelf in the shower to rest your shampoo/conditioner/shower gel which would stop you from having to leave your toiletries on the floor. Just a simple addition really. Also, in this day and age I think plug sockets should contain USB charging points too. A lovely hotel overall, just a little tired and old fashioned

We stayed for one night in a suite. The hotel is grand and impressive however the room was a little dated and there were damp patches in the bathroom. There was no shelf in the shower to rest your shampoo/conditioner/shower gel which would stop you from having to leave your toiletries on the floor. Just a simple addition really. Also, in this day and age I think plug sockets should contain USB charging points too. A lovely hotel overall, just a little tired and old fashioned

We booked a dog-friendly room and checked upon booking if the dog was allowed into the restaurant and bar. We were told he could come in the bar but only in the restaurant for breakfast. When we arrived we asked again about the dog and they said the same. We ate in the bar, the food was really good but it was a bit like being in a golf clubhouse with rowdy blokes drinking and swearing. We used the Spa facilities which were very nice although a lot of the facilities were not working. The chap on the reception to the Spa was incredibly rude and unpleasant. We went for breakfast the following morning and again checked if it was ok for the dog to come in with us, the receptionist said yes absolutely. When we sat down to breakfast we were immediately (but politely) asked to leave and sit in the bar. That was fine, we actually went outside to eat which was lovely. When I went to the buffet, I overheard the Duty Manager complaining about us to her colleague - for taking the dog into the restaurant. I did interject to say we had been told to sit there and she just snapped at me, which I thought was very unprofessional. We had to pay a supplement of £30 for the dog and unlike other hotels there was nothing provided for the dog at all. This hotel is NOT dog friendly. There is not even a bin in the garden for dog waste. Parts of the hotel were quite dilapidated and, with the exception of the staff in the bar, we found the staff rude and unfriendly. We wouldn’t stay again.

Anniversary trip, lovely big room, beautiful hotel and lovely spa. 15 min walk to the town, across a country path