We were given a handicap room that has no counter in the bathroom which was extremely inconvenient, the front desk just said sorry but no remedy, as if they do not know what to do with the compliant. Not the normal experience we had at hilton hotels.

We were given a handicap room that has no counter in the bathroom which was extremely inconvenient, the front desk just said sorry but no remedy, as if they do not know what to do with the compliant. Not the normal experience we had at hilton hotels.

Heat did not work. Hotel was full so they could not move us. Instead brought us a portable heater.

Oceanfront room was Amazing. We watched the sunrise every morning. Hotel was very clean, modern, and friendly staff. Will definitely be back here again!

Oceanfront room was Amazing. We watched the sunrise every morning. Hotel was very clean, modern, and friendly staff. Will definitely be back here again!

Heat did not work. Hotel was full so they could not move us. Instead brought us a portable heater.

It is a very nice facility

Our view is excellent, our checking was great, and we love the property and its location. Would come back.

Our view is excellent, our checking was great, and we love the property and its location. Would come back.

The hotel is very pretty. It is inside of Palmetto Dunes Resort, which is beautiful. The only negative about this area is that there are not walkable dining options. You either eat at the Hilton or the other expensive restaurant, Alexander's, on the Palmetto Dunes Resort property. As a hotel property, you feel isolated with your dining options.

The hotel is very pretty. It is inside of Palmetto Dunes Resort, which is beautiful. The only negative about this area is that there are not walkable dining options. You either eat at the Hilton or the other expensive restaurant, Alexander's, on the Palmetto Dunes Resort property. As a hotel property, you feel isolated with your dining options.

We enjoyed our stay and will continue coming back.

I had service issues.

Not good property for older people. Too many stairs. Also don’t expect them to honor the $50 per day credit. It was supposed to be on my reservation. It was not and they would not honor it. I mean how would I have even known to ask for it had it not popped up as a benefit.

It was a Marriot before March 2024. The cleanliness was not that perfect . I think Hilton is still in the process of some renovations. The doors of the rooms and bathrooms needed tending to. The cleaning staff though were frequently visited did not do their job through unfortunately. One guest with a dog bought it to the indoor pool and it was not a serve dog. And other guest were also getting uncomfortable. We also came out of the hot tub as it was trying to get in there also . Guests shared their unpleasantness to the other guest and when we went upstairs in our room and called the guest services they said the supervisor will be notified. The hotel should place signs about animals clearly esp in the pool and hot tub areas! It was highly inappropriate and unhygienic. The guest sign in person Mustafa was v kind at check in !

It was a Marriot before March 2024. The cleanliness was not that perfect . I think Hilton is still in the process of some renovations. The doors of the rooms and bathrooms needed tending to. The cleaning staff though were frequently visited did not do their job through unfortunately. One guest with a dog bought it to the indoor pool and it was not a serve dog. And other guest were also getting uncomfortable. We also came out of the hot tub as it was trying to get in there also . Guests shared their unpleasantness to the other guest and when we went upstairs in our room and called the guest services they said the supervisor will be notified. The hotel should place signs about animals clearly esp in the pool and hot tub areas! It was highly inappropriate and unhygienic. The guest sign in person Mustafa was v kind at check in !

Very relaxing and had everything you needed right on the resort

It was nice ,clean and convenient but it was Ok not super Ok.

Room was nice. Property seems outdated and a bit unkempt. Very loud noise outside at night. Also had to take cold showers as the water would not heat up.

Nice pool, beach, dining and very relaxing!

The property is undergoing renovations because of its switch from Marriott to Hilton, but the quality of service has not wavered from amazing. The front desk, housekeeping, poolside, and Food and Beverage staff are above par in their excellence of service.

The TV in our room was not working and the maintenance man (Ralph) I believe brought in another TV and no avail. Ralph worked on the issue until 1030pm. I went to front desk and moved to third floor from fifth floor. Furthermore, the ice machine was not working and after two days still not working.

Very bad experience with Bed bugs and roaches

We had a wonderful stay in an oceanfront room. Everything was very nice and clean. Every person on the staff was very friendly and accommodating.

Nice environment. Very pleasant staff. Old plumbing system though

We had a great stay!

This is an above-average resort. Pool area was ok. Be aware of the resort fees, resort fee tax, SELF parking fees, parking tax, destination fee, overpriced drinks and food. Too many fees.

We love the pool, especially the cushioned pool side cabanas, the easy access to the beach, the great service and the buffet breakfast.

The property is in disrepair. The halls in the room sections smell bad. Maybe dirty carpet. Who can say but it's not something you get used to in a few days. The pool ladder in the deep pool had a spinning rung which was dangerous. The elevators were skethcy at best. The toilet in our ocean front room ran constantly. It was loud and strange. The worst thing was that the property smells like a marijuana party. The groundmen and maintenance staff did not even hide or act discreet about smoking dope in broad daylight. Not my scene.

This was a first time visit to Hilton Head and our stay was very pleasant and will be a cherished memory!

Reported problems with our door, not closing properly and not locking and never fixed. Maintenance guy came and looked at it, but never fixed it. Also no hot water in the shower just warm. After reading other post I see this is an ongoing issue at this resort.

This was my 2nd time here and we are satisfied.