There was a big problem with A/C during my stay

There was a big problem with A/C during my stay

This place needs a lot of work. Very dated. Doors banging loudly because they dont latch properly. The online photos are deceiving. Would not recommend staying here.

This place needs a lot of work. Very dated. Doors banging loudly because they dont latch properly. The online photos are deceiving. Would not recommend staying here.

Very friendly staff in all departments. All inclusive food buffet well stocked with various fare. Dinner theme nights were great. Tenerife bar staff were very accomodating and the cleaning staff freshened up our room daily

Very friendly staff in all departments. All inclusive food buffet well stocked with various fare. Dinner theme nights were great. Tenerife bar staff were very accomodating and the cleaning staff freshened up our room daily

Friendly staff.

Friendly staff.

On first impression very nice room.However shower overflowed onto floor extractor did not work,neither did air-con nor telephone.Repeated complaints resulted in room change after 5 days.Where cockroaches appeared on second night.Very disappointed

On first impression very nice room.However shower overflowed onto floor extractor did not work,neither did air-con nor telephone.Repeated complaints resulted in room change after 5 days.Where cockroaches appeared on second night.Very disappointed

Really good, close to the surfing spot in the center of puerto! Was working from the hotel room and surfed in the evening- just perfect

Really good, close to the surfing spot in the center of puerto! Was working from the hotel room and surfed in the evening- just perfect

The hotel is an amazing location it’s absolutely beautiful lots of restaurants nearby I will give the food in the hotel I miss as a quality is very poor

The hotel is an amazing location it’s absolutely beautiful lots of restaurants nearby I will give the food in the hotel I miss as a quality is very poor

On arrival we were allocated a very small room overlooking the street we were expecting a pool or sea view which they changed why not give us the correct room in the first place this seems to be a common occurrence when booking through booking sites. The hotel looks dated and could do with updating. Our shower which was over the bath was not thermostatically controlled and kept fluctuating from very hot to cold which for a child could be dangerous over all disappointed with our stay

On arrival we were allocated a very small room overlooking the street we were expecting a pool or sea view which they changed why not give us the correct room in the first place this seems to be a common occurrence when booking through booking sites. The hotel looks dated and could do with updating. Our shower which was over the bath was not thermostatically controlled and kept fluctuating from very hot to cold which for a child could be dangerous over all disappointed with our stay

The rooms are tiny and need a serious renovation. Nothing was available. No robes. No iron (called to request, they said only in the morning), no lotion. Couldn’t even call the reception desk from the room phone. Shower leaked all over the floor. Toilet kept on making noises all night. And the walls are super super thin! Not sure how they got 4 stars.

The rooms are tiny and need a serious renovation. Nothing was available. No robes. No iron (called to request, they said only in the morning), no lotion. Couldn’t even call the reception desk from the room phone. Shower leaked all over the floor. Toilet kept on making noises all night. And the walls are super super thin! Not sure how they got 4 stars.

The room is ok, comfortable enough. However it is not very well isolated and you can hear everything that is going on in the neighbouring rooms. The pool area is nice. The breakfast is ok but I would say below what you would expect from a 4 star hotel. Staff is friendly.

The room is ok, comfortable enough. However it is not very well isolated and you can hear everything that is going on in the neighbouring rooms. The pool area is nice. The breakfast is ok but I would say below what you would expect from a 4 star hotel. Staff is friendly.

Dirty, no parking, service was attentive. Way over priced for what it’s offered. Food is not available at all time as in all inclusive hotels. Staff were polite and helpful.

Dirty, no parking, service was attentive. Way over priced for what it’s offered. Food is not available at all time as in all inclusive hotels. Staff were polite and helpful.

NO parking . Had to park : blocks away and carry my luggage under heavy rain . Front desk was rude . Breakfast was great . Cleaning staff very nice . Pool was loud with noise coming from construction site . I would not go backn

NO parking . Had to park : blocks away and carry my luggage under heavy rain . Front desk was rude . Breakfast was great . Cleaning staff very nice . Pool was loud with noise coming from construction site . I would not go backn

Let's start with good points, will be short: - comfy beds, cleaners are good, one of the small pool is heated, location is very good Bad, mainly subjective, please note that: - hotel is a 'brainwashing' one, they welcome you with temperature checking, the lift has 'traffic light system' to condition you to make you familiar with it, they use it to let you know when the restaurant is less busy - food is horrid, I tried breakfast only once, dry, no fresh veggies, some half-fresh fruits, a basically small rounded table with everything on it and on that small area 5-6 restricted direction how to step close to the food preventing you to really see what is on the table and annoying to the score. - in the lift the other entertaining is the techno-world advertising, get used to with AI and how good is to be a female astronaut among others. - you have to wait minutes to the lift as they are small and you are not allowed to use it outside of your 'bubble' despite of wearing masks are compulsory - the hotel is very 'smart', for the key (card) put in the slot the TV turns in to be sure you can't miss the fresh propaganda, everything is smart, if you are EMF sensitive (I am) it's a hell. - there is absolutely no privacy on the balconies, you can see each other, if someone peeps one can see you in your bed from one direction. In past I shall ban this hotel-chain and this is because of being so 'smart' and so eager to push the brainwashing agenda.

Let's start with good points, will be short: - comfy beds, cleaners are good, one of the small pool is heated, location is very good Bad, mainly subjective, please note that: - hotel is a 'brainwashing' one, they welcome you with temperature checking, the lift has 'traffic light system' to condition you to make you familiar with it, they use it to let you know when the restaurant is less busy - food is horrid, I tried breakfast only once, dry, no fresh veggies, some half-fresh fruits, a basically small rounded table with everything on it and on that small area 5-6 restricted direction how to step close to the food preventing you to really see what is on the table and annoying to the score. - in the lift the other entertaining is the techno-world advertising, get used to with AI and how good is to be a female astronaut among others. - you have to wait minutes to the lift as they are small and you are not allowed to use it outside of your 'bubble' despite of wearing masks are compulsory - the hotel is very 'smart', for the key (card) put in the slot the TV turns in to be sure you can't miss the fresh propaganda, everything is smart, if you are EMF sensitive (I am) it's a hell. - there is absolutely no privacy on the balconies, you can see each other, if someone peeps one can see you in your bed from one direction. In past I shall ban this hotel-chain and this is because of being so 'smart' and so eager to push the brainwashing agenda.

Very good location, just in front of the beach. Food was good too. Unfortunately, the Reception personal was not so pleasant.

Very good location, just in front of the beach. Food was good too. Unfortunately, the Reception personal was not so pleasant.

Excellent

Good location . Very clean. Friendly staff. Good food. Nice pool.

Good location . Very clean. Friendly staff. Good food. Nice pool.

The hotel well situated ...very clean..we had problem with shower door which was soon dealt with but no information on phone for reception!!!had to go down to reception...Buffet breakfast good choice clean stylish room comfortable bed.