Nice stay

Nice stay

Nice clean place with nice room. Location not great for city center access, but not terrible either. Bus/Tram stop very close by.

Nice clean place with nice room. Location not great for city center access, but not terrible either. Bus/Tram stop very close by.

The bed was very soft

The bed was very soft

Excessive touristic fee in the middle of now wherr

Excessive touristic fee in the middle of now wherr

First, we had to wait 30 minutes before someone arrived to let us check in and at midnight the receptionist came in because the "room didn't seem rented in his system" eversince we have severe issues sleeping in hotel rooms

First, we had to wait 30 minutes before someone arrived to let us check in and at midnight the receptionist came in because the "room didn't seem rented in his system" eversince we have severe issues sleeping in hotel rooms

The service I received was terrible the staff kept getting food and drink orders wrong, the room I stayed in I was expecting a lot better for what i paid! All the walls were covered in scratches and marks the cleaners did a rubbish job of cleaning the room everyday, they was not cleaned properly leaving rubbish etc in the rooms, the rooms need painting and refreshing I will not be staying here again

The service I received was terrible the staff kept getting food and drink orders wrong, the room I stayed in I was expecting a lot better for what i paid! All the walls were covered in scratches and marks the cleaners did a rubbish job of cleaning the room everyday, they was not cleaned properly leaving rubbish etc in the rooms, the rooms need painting and refreshing I will not be staying here again

parkkergragre

parkkergragre

Good standard hotel which is clean and comfortable. I have stayed here before and will use the hotel again in the future

I liked the accommodation . I didn’t like to wait at the reception desk when checking in where nobody seemed to be around . I suggest to install a plug to load a usb stick in the room

Good standard hotel which is clean and comfortable. I have stayed here before and will use the hotel again in the future

I liked the accommodation . I didn’t like to wait at the reception desk when checking in where nobody seemed to be around . I suggest to install a plug to load a usb stick in the room

good value for money

good value for money

Not a very good hotel. Room was not clean but dirty and a lot of dust. Bad noise cancellation, you could hear a lot of noises of other guests. But the worst thing, when we checked out at 12pm, we wanted to have lunch. I looked up on google what Bastions lunch menu was. Turned out they dont serve lunch at all. Very disappointing. Wehadto leave starving. Overal not a great hotel, they charge too much in comparison what you get.

Not a very good hotel. Room was not clean but dirty and a lot of dust. Bad noise cancellation, you could hear a lot of noises of other guests. But the worst thing, when we checked out at 12pm, we wanted to have lunch. I looked up on google what Bastions lunch menu was. Turned out they dont serve lunch at all. Very disappointing. Wehadto leave starving. Overal not a great hotel, they charge too much in comparison what you get.

It was nothing special

It was nothing special

Don't even think booking a night there... unhelpful. Sleeping under a bridge might be a better option.

Don't even think booking a night there... unhelpful. Sleeping under a bridge might be a better option.

I booked 10 rooms for my colleagues and I with the option to pay at the hotel premises, However the hotel system did not show this in our reservations. At the end all rooms were prepaid with my credit card. I don't know if this is an error on the hotel side or hotels.com. In any case it is now a mess to settle the payments for so many people. The hotel corridors need some maintenance, the rugs have big spots on them, almost resembling someone bleeding all over and then the area being bleached. The towels had big holes in them. The people at reception were polite and apologized for the towels, however this is not the level you expect for this type of hotel. Utrecht is small and transportation is easy, so only reason to stay at Bastion is if you must for location and logistics reasons, otherwise not recommended.

I booked 10 rooms for my colleagues and I with the option to pay at the hotel premises, However the hotel system did not show this in our reservations. At the end all rooms were prepaid with my credit card. I don't know if this is an error on the hotel side or hotels.com. In any case it is now a mess to settle the payments for so many people. The hotel corridors need some maintenance, the rugs have big spots on them, almost resembling someone bleeding all over and then the area being bleached. The towels had big holes in them. The people at reception were polite and apologized for the towels, however this is not the level you expect for this type of hotel. Utrecht is small and transportation is easy, so only reason to stay at Bastion is if you must for location and logistics reasons, otherwise not recommended.

Great location for buses and trams or via a walk along the canal. Friendly and responsive staff. Clean and secure. On the downside, out TV didn't work. We switched remotes and discovered the problem was with the plug socket. It wasn't fixed while we were there and there was no offer of a room change. TV problem apart, I would definitely stay there again.

Great location for buses and trams or via a walk along the canal. Friendly and responsive staff. Clean and secure. On the downside, out TV didn't work. We switched remotes and discovered the problem was with the plug socket. It wasn't fixed while we were there and there was no offer of a room change. TV problem apart, I would definitely stay there again.

Staff was great. Towels smelled like not clean. Room and walls were not very clean. Tables had prior cup marks/spills not cleaned off.

Staff was great. Towels smelled like not clean. Room and walls were not very clean. Tables had prior cup marks/spills not cleaned off.