Awful awful bathroom! The shower was just terrible. Bathroom in very poor state of repair. The room had a smell of cigarette smoke too.

Comfortable room. Very helpful and friendly staff. The shower needs some maintenance - I noticed it had leaked onto the floor to the left of the shower screen. Also the shower was leak below the spray head.

Everything was great apart from the mattress which is very firm which we found uncomfortable

Everything was great apart from the mattress which is very firm which we found uncomfortable

Close to station and shops with friendly reception staff. Very noisy bar and sound proofing between rooms could be better. Restaurant food good but lots of local options for eating. Bedroom bit tired with bathroom in need of new floor and a deep clean. Hairdryer electrical safety tag out of date. Spa treatments reasonably priced and availability good.

Close to station and shops with friendly reception staff. Very noisy bar and sound proofing between rooms could be better. Restaurant food good but lots of local options for eating. Bedroom bit tired with bathroom in need of new floor and a deep clean. Hairdryer electrical safety tag out of date. Spa treatments reasonably priced and availability good.

Had a lovely stay, staff were super friendly

Had a lovely stay, staff were super friendly

Great city centre location. Easy check in. Room clean, comfortable and a good shower.

Always great service from the hotel staff and located in a great city centre location. The breakfast is lovely, but on the pricey side. My room was very cramped and the bathroom in poor condition. It’s impossible to shower with the water pressure and very small shower head coming out of the wall. There needs to be some investment in the bathrooms!

Always great service from the hotel staff and located in a great city centre location. The breakfast is lovely, but on the pricey side. My room was very cramped and the bathroom in poor condition. It’s impossible to shower with the water pressure and very small shower head coming out of the wall. There needs to be some investment in the bathrooms!

Excellent 1st Class Hotel where staff can't do enough for you; in a good central location.

Excellent 1st Class Hotel where staff can't do enough for you; in a good central location.

Why would you choose anywhere else to stay in Newcastle? Walking distance from central station and good for all central attractions. Beds and linen are unbelievably good

Why would you choose anywhere else to stay in Newcastle? Walking distance from central station and good for all central attractions. Beds and linen are unbelievably good

Good hotel, fairly central and great if going to The Glasshouse. Breakfast very good and staff were extremely friendly. Really enjoyed returning to this hotel and will do so again. The only downside to our room (26) was it has a very small shower cubicle and the windows were quite dirty though understand that there are works going on in the area and this could account for it.

Good hotel, fairly central and great if going to The Glasshouse. Breakfast very good and staff were extremely friendly. Really enjoyed returning to this hotel and will do so again. The only downside to our room (26) was it has a very small shower cubicle and the windows were quite dirty though understand that there are works going on in the area and this could account for it.

Spent a couple of days here on our way to Aberdeen. Good central hotel. Really enjoyed Newcastle

Spent a couple of days here on our way to Aberdeen. Good central hotel. Really enjoyed Newcastle

Really enjoyed my stay many thanks.

Hotel well situated. Staff helpful and room was clean.

Small but lovely room. Great bathroom. Perfect location for Newcastle city centre

Small but lovely room. Great bathroom. Perfect location for Newcastle city centre

Had some issues, older mattress was not very comfortable but as only for 2 nights made do. Diner menu was not available on night I wanted to eat so had to make do with lunch menu. The associated massage location had decided not to open the day I arrived; my fault for not booking ahead but still was disappointing. Have to say staff were all great and did what they could to make it a good experience.

Had some issues, older mattress was not very comfortable but as only for 2 nights made do. Diner menu was not available on night I wanted to eat so had to make do with lunch menu. The associated massage location had decided not to open the day I arrived; my fault for not booking ahead but still was disappointing. Have to say staff were all great and did what they could to make it a good experience.

We received a warm welcome at check in. We had arrived earlier than 3pm and were allowed to leave our bags no problem Our room was on first floor, there were stairs and a lift on site. The room was comfortable and had everything you needed. Including White company toiletries, coffee & tea making facilities, hairdryer, iron & ironing board. The bed was very comfortable and the pillows were lovely and soft (squidgy). There was temperature controls too. Our room was above the Leila Lily's bar so we did have music noise till just after 10pm. As it was an internal room we didnt have any road noise We didnt opt for the on site breakfast , it is available for £15 in advance or £17 on the day. Location is excellent for the shops, Theatre Royal, quayside and bars & restaurants.

We received a warm welcome at check in. We had arrived earlier than 3pm and were allowed to leave our bags no problem Our room was on first floor, there were stairs and a lift on site. The room was comfortable and had everything you needed. Including White company toiletries, coffee & tea making facilities, hairdryer, iron & ironing board. The bed was very comfortable and the pillows were lovely and soft (squidgy). There was temperature controls too. Our room was above the Leila Lily's bar so we did have music noise till just after 10pm. As it was an internal room we didnt have any road noise We didnt opt for the on site breakfast , it is available for £15 in advance or £17 on the day. Location is excellent for the shops, Theatre Royal, quayside and bars & restaurants.

Hotel was lovely, clean very central the only complaint is that the bed wasn’t very comfortable

Hotel was lovely, clean very central the only complaint is that the bed wasn’t very comfortable

Less than 5 minutes walk to restaurants, bars and main shopping area. Also only 5 mins walk to quayside area with more restaurants and bars. 5 mins walk to railway station. Great location. First class breakfast cooked to order with plenty of choice. Good value for money hotel. Would definitely stay here again.

Less than 5 minutes walk to restaurants, bars and main shopping area. Also only 5 mins walk to quayside area with more restaurants and bars. 5 mins walk to railway station. Great location. First class breakfast cooked to order with plenty of choice. Good value for money hotel. Would definitely stay here again.

Very quiet and comfortable room in the heart of the city. Very nice facilities. Great city neighborhood with excellent restaurants and bar areas.