The hotel albeit not new is generally very comfortable and the rooms are good size and all the amenities are functioning - only complain is the air con which is noisy and not very efficient. The decor is a bit date and I understand the east wing has already been refurbished so hopefully the west wing where we stayed will be done up soon. Staff is very friendly and have worked there for a long time. And the small pearl is the rooftop bar at the 17 floor which have a tremendous view of the whole of Kuching and the charming Kuching River just below

The hotel albeit not new is generally very comfortable and the rooms are good size and all the amenities are functioning - only complain is the air con which is noisy and not very efficient. The decor is a bit date and I understand the east wing has already been refurbished so hopefully the west wing where we stayed will be done up soon. Staff is very friendly and have worked there for a long time. And the small pearl is the rooftop bar at the 17 floor which have a tremendous view of the whole of Kuching and the charming Kuching River just below

Swimming pool great. Gym areas a bit dirty. No safety label. No hand soap Gym toilet sink areas dusty. Limited tv channel.

Swimming pool great. Gym areas a bit dirty. No safety label. No hand soap Gym toilet sink areas dusty. Limited tv channel.

Front desk staff is very good ,,,, except breakfast buffet is disappointed

Front desk staff is very good ,,,, except breakfast buffet is disappointed

Always stay here - it’s so central to everything

Always stay here - it’s so central to everything

Excellent

Excellent

Location was good

Location was good

Great location and beautiful river view.

Great location and beautiful river view.

White Towels are not white so not sure how clean. Bathroom isn’t clean but decent water pressure

White Towels are not white so not sure how clean. Bathroom isn’t clean but decent water pressure

its a fantastic experience

its a fantastic experience

Great location, but not many amenities. The skybar was cool and being close to the river a plus

Great location, but not many amenities. The skybar was cool and being close to the river a plus

The room not clean even at 4pm have to call the reception.

The room not clean even at 4pm have to call the reception.

The location is quite good, with a view of the river. Within walking distance to old town. Amenities are basic, matching the price paid for. No issue with cleanliness.

The location is quite good, with a view of the river. Within walking distance to old town. Amenities are basic, matching the price paid for. No issue with cleanliness.

only air conditioning not cold

only air conditioning not cold

The hotel is fine but not the staff. Lacking of basic amenity like hair dryer is a surprise for me. It took 3 calls and 1 hour later to receive it via reception counter. Was charged twice for the hotel bill as well. Have to call Expedia to settle the bill. Inconsistent customer service where they agreed to allow me for late checkout at 1pm. 12.30pm called me to checkout. Upon checkout, I passed the cards to the reception who is happened to be the duty manager. Process my checkout halfway through, he decided to pass my checkout process to his staff and I have to wait for the staff to process all over again. And the duty manager continues with his phone.

The hotel is fine but not the staff. Lacking of basic amenity like hair dryer is a surprise for me. It took 3 calls and 1 hour later to receive it via reception counter. Was charged twice for the hotel bill as well. Have to call Expedia to settle the bill. Inconsistent customer service where they agreed to allow me for late checkout at 1pm. 12.30pm called me to checkout. Upon checkout, I passed the cards to the reception who is happened to be the duty manager. Process my checkout halfway through, he decided to pass my checkout process to his staff and I have to wait for the staff to process all over again. And the duty manager continues with his phone.

Needed just one night to rest before flying off the next morning. Room was new and clean which was the best part. Service was on par and private transport was easy to locate and pick me up.

Needed just one night to rest before flying off the next morning. Room was new and clean which was the best part. Service was on par and private transport was easy to locate and pick me up.

Bathroom basin without stopper. Light in room very bad .the amenities

Most staffs are friendly and helpful. Lobby look nice and decent but unfortunately the room is bad. It is not well lit. It’s dark that you can do reading. The toilet is badly stained and basin is clogged. Room is dusty. Water dispenser is outside the room - 1 unit per floor so u have to walk out to get drinking water.